Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Vonage is Okay
What do you like best about the product?
Vonage has a great and easy-to-use platform, plus the reports are very simple and self-explanatory
What do you dislike about the product?
The least I found from Vonage was that sometimes their integration would fail and not record the phone calls in EzLynx, which made it hard to audit my team's performance
What problems is the product solving and how is that benefiting you?
My phone calls, inbound and outbound calls were my main activity at work and so vonage would let me dial out at any time to any of my clients.
vonage is good
What do you like best about the product?
reports were great and meetings were good too
What do you dislike about the product?
texts were not optimal but not too bad either
What problems is the product solving and how is that benefiting you?
It is not crashing as often and this is great because it does not interfere in my work
Vonage Communications - Simple and reliable phones and phone system management
What do you like best about the product?
EASY to use, admin interface includes all items logs naturally, easy to swap phones and configure user accounts. The texting just worked, and was simple.
What do you dislike about the product?
the customer support was lackluster and it was a separate product- causing it to ultimately be too expensive for us to use and go for a more integrated solution. The texting doesnt include campaign messaging, so this was a feature we wanted to have as well.
What problems is the product solving and how is that benefiting you?
phone call, texting solution. It was also used for internal pings and communications, but not we use teams. Every company needs a good calling/ texting platform.
Great cloud platform for Voice Calling, Messaging and Video calling
What do you like best about the product?
I have been using Vonage at Pinnacle Technology to connect with candidates in United States as well as for internal group chats or call. As per my experience with other similar tools, i found Vonage is awesome to use as it is very easy to set up and use. second, the mobile app is genuinely awesome and you can use it anytime & anywhere. It has multiple features added which gives you all things in a single platform.
What do you dislike about the product?
Texting issue sometimes as came back not delivered
What problems is the product solving and how is that benefiting you?
It is helping us to stay connected with our US candidates as well as internal team members.
Vonage business for seamless connectivity
What do you like best about the product?
Vonage is er yeasy to use and very simple to implement. Even the customer support is fantastic
What do you dislike about the product?
AI Driven features and Expensive compare to other service provider
What problems is the product solving and how is that benefiting you?
Vonage system helped us in seamless communication with our customers and also gave good plans for international calling option
It could be better, but it works for now!
What do you like best about the product?
Simple interface to use and clean and sleek layout
What do you dislike about the product?
the time it takes to download bulk files and the storage capacity sucks
What problems is the product solving and how is that benefiting you?
Its keeping track of all of our company's recordings in a neat and organized way
Wonderful Tool for Calling and Texting Globally
What do you like best about the product?
Sending text including adding snapshot/pictures also it is very easy to use with great customer support including multiple features.
What do you dislike about the product?
I would like to say the texting issue as sometimes i am unable to send text on some US numbers.
What problems is the product solving and how is that benefiting you?
It is very easy to use tool and helping us to connect our applicantes easily via texting and calling.
Vonage used as a communication tool
What do you like best about the product?
The ease of use and the option to send messages and quality of calls. The options to pull reports was also very helpful.
What do you dislike about the product?
The tool is very helpful, however it is very simple, the UI is also very simple compared to other tools.
What problems is the product solving and how is that benefiting you?
communicating overseas and messaging and pulling call reports.
Easy to use and allows me to call and text from anywhere
What do you like best about the product?
I can easily call or text from anywhere from my business phone number without having to worry about being in my office to receive and make calls.
What do you dislike about the product?
It would be nice if it automatically opened when starting my computer.
What problems is the product solving and how is that benefiting you?
It is solving the previous inability to receive and make calls from my business number when not directly in my office.
One of the most useful dialer
What do you like best about the product?
Vonage offers one best features among others that we can keep a check on our daily number of calls and segregates them in proper categories and also tells about your talk time.
What do you dislike about the product?
Least helpful feature in Vonage is that when a incoming call appears it does not allows us to copy the number. Sometimes there are no name on numbers and it will make things easy if we can copy those numbers and search them in our database to find who is calling.
What problems is the product solving and how is that benefiting you?
Vonage is really helping us to track our daily calling performance efficiently and keep a self performance track from "Reports".
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