Vonage Contact Center (VCC)
VonageReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
484 reviews
from
External reviews are not included in the AWS star rating for the product.
It is an amazing communication tool
What do you like best about the product?
It is the best application to connect with people internationally and the communication product that gives better network flow in connecting. We can connect with people using text messages as well. Voice is much evident in Vonage than in other applications.
What do you dislike about the product?
The only thing that makes trouble is that this needs good internet to connect with clarity.
What problems is the product solving and how is that benefiting you?
It clears the problem of connecting with people internationally. We can connect with people from anywhere in the USA using the Vonage application. It also allows video calls and screen sharing, the best part of this application. It is a great platform to connect with people professionaly.
Calling software
What do you like best about the product?
Vonage is very helpful to calling the candidate in United States. This app is help us to get in touch and speak with Them and text them ad well.
It's very user friendly the UI is very easy to use.
It's very user friendly the UI is very easy to use.
What do you dislike about the product?
For Vonage the internet connectivity should be a great otherwise there is lack of voice for the other side so that would be a sometime we face. Others all are good.
What problems is the product solving and how is that benefiting you?
With the Vonage we communicate with candidates in United States and recruit them and help them to get a good job.
In staffing industry Vonage is the very useful tool.
In staffing industry Vonage is the very useful tool.
Recommendations to others considering the product:
For every staffing industry Vonage is the very helpful tool and it's very easy to understood so please use it to make your process easy they have text facilities and you can also left a VM.
Our Routine Calling Software Application
What do you like best about the product?
The Simple & Stylish User interface. Ease of use, Saving & Retrieving Contacts, Marking Favorite etc.
What do you dislike about the product?
Certain basic features access isn't granted which is otherwise available in paid format.
What problems is the product solving and how is that benefiting you?
Major issue was during updating or migrating wherein all the contact backup wasn't considered or wasn't there & after update all the contacts got lost.
Recommendations to others considering the product:
You can just go for it as it helps in completing your connection with Customers.
Great for international callers
What do you like best about the product?
Easy to set up and use, incoming call are easy to answer and leave messages
What do you dislike about the product?
Had numerous random calls and unknown numbers.
What problems is the product solving and how is that benefiting you?
Communicating with clients and for international calls.
A great to manage all...
What do you like best about the product?
It is an excellent tool to manage all. We can dial calls, schedule meetings, chat, and much more. It is beneficial and time-saving.
What do you dislike about the product?
Sometimes the call history is not accurate. The downloading of voicemails sometimes take forever.
What problems is the product solving and how is that benefiting you?
We can perform multiple tasks on one platform that saves time and effort. That chat option enables to coordinate things via chat or text as well.
My top favorite calling software
What do you like best about the product?
It has so many important features such as messaging, video conferencing, add to contact feature and voicemail feature.
What do you dislike about the product?
The only drawback is that it has limited letter capacity for texting on a Canada number.
What problems is the product solving and how is that benefiting you?
It helps to connect with the targeted audience more easily as I can always leave text messages and voicemails if we don't connect on call.
HORRIBLE Experience
What do you like best about the product?
The only thing that i like about this experience , is that its over and i will never deal with them again.
What do you dislike about the product?
I signed up for my small business to integrate it with my new crm. I ended up not changing crms and didnt need the vonage account. I had it for 13 days without even using it and wasn’t told it was a year contract. I was under the assumption it was month to month. Even though i didnt make one phone call or use the system, they still charged me $250.00 cancelation fee. This is horrible customer service. I would have even excepted a prorated fee. I will be sure to tell everyone to not do business with vonage. This has to be one of the worst experiences for me.
What problems is the product solving and how is that benefiting you?
They didnt offer any realistic solution. They just said pay the cancelation fee of $250 or pay $19.99 a month for a year. It's the same thing.
Recommendations to others considering the product:
Beware that if you decide not to use it after trying it, you are stuck for a year and they auto renew the contract . I do NOT recommend vonage.
Vonage is quick at responding and has great service!
What do you like best about the product?
Calling and having a representative help you quickly. Having the representative call back in a couple of days to make sure everything is working properly.
What do you dislike about the product?
Having to call multiple times for the same issue.
What problems is the product solving and how is that benefiting you?
The virtual receptionist set up.
Vonage
What do you like best about the product?
It goes straight to mobile phones without knowing extensions.
What do you dislike about the product?
It doesn't automatically start with speaker on iPhones.
What problems is the product solving and how is that benefiting you?
I don't like how it doesn't start on speaker for iPhone
Accessible anywhere you go
What do you like best about the product?
Conveniently, all employees can download the application to their phones. If someone is is already on another call, someone else can still answer. The ease of transferring a phone call is also great.
What do you dislike about the product?
The quality of the phone calls is not always the best. Sometimes the caller cannot hear me while I can hear them. Sometimes there is a lag in answering on a cell phone. I have the best quality when connected to a good wifi signal.
What problems is the product solving and how is that benefiting you?
Having access to office calls even while traveling helps when I need to respond to clients quickly. I can work remotely efficiently and effectively with business calls coming directly to my cell phone.
Recommendations to others considering the product:
This is an excellent solution for a team that works on separate accounts and has their own clients. I do love the option that you can download the app onto your computer and make phone calls that way also.
showing 141 - 150