Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Platform to consolidate your voice and text communication needs
What do you like best about the product?
With Vonage it's very easy to create a system that will satisfy even the most demanding requirements for calls, texts, and faxes flow for any organization. I like the ability to easily create and manage pools of phone numbers and assign them to groups of users on as needed bases. I also like the ability to easily create a sophisticated menu system for callers to follow. The company has excellent live support which is accessible any day and time.
What do you dislike about the product?
The documentation on the support website could be more detailed. The Vonage application could be more sophisticated, for example, it could allow more than one user to log in to the application from the same device using the same browser.
The same application can also allow the operator to have more than two callers on hold.
The same application can also allow the operator to have more than two callers on hold.
What problems is the product solving and how is that benefiting you?
The Vonage allowed us to consolidate phone systems from various offices in one location that allowed us to save time and human resources and streamlined business process management.
simple and easy
What do you like best about the product?
the system is easy to use and understand
What do you dislike about the product?
Nothing. Everything was taken care of and I am happy
What problems is the product solving and how is that benefiting you?
I had some issues with getting voice messages and that is now fixed
Excellent Customer Service!
What do you like best about the product?
The Agents go above and beyond to help their new customers navigate set up, and find the best product for the company, the agents also call back and follow up with a smile on their voices!
What do you dislike about the product?
I can't say that there is something that I dislike. I love how great this customer care is.
What problems is the product solving and how is that benefiting you?
Approachable agents, help with anything that is troubleshooting related.
Vonage is the best voice phone service, ideal for phone applications.
What do you like best about the product?
Vonage is the best voice phone service, ideal for phone applications.
What do you dislike about the product?
Sometimes customer service is very slow, they are not able to solve on-time issues.
What problems is the product solving and how is that benefiting you?
Vonage service is good for porting from old services.
NBF VBC and VCC Implementation
What do you like best about the product?
It provides our business modern contact center capabilities and the platform integrates very well with our Salesforce platform. It's a significant improvement over our previous Cisco solution which was on-prem, more expensive, and limited in capabilities. The Vonage PM and Engineer (Jose Chappa and Luis Hoyos) were very good and provided excellent planning, design, training, implementation and support services. Great communication and collaboration and both VBC and VCC implementations were smooth and relatively issue-free.
What do you dislike about the product?
We just completed our migration last week - it went quite smoothly. We're now in the phase of getting our agents familiar with the nuances of the new solution and tweaking settings and configurations. Nothing in particular to identify at this point.
What problems is the product solving and how is that benefiting you?
Our previous solution didn't have business functionality our call center wanted. Vonage provides that, integrates well with Salesforce, works in the cloud as a SaaS solution, and lowers our ops costs.
Good Online Phone System
What do you like best about the product?
we are able to log in from either phone or desktop. Calls, texts, and video conferencing are all great features. You are also able to mute and forward calls if you would like.
What do you dislike about the product?
Headsets disconnect from the system at times.
What problems is the product solving and how is that benefiting you?
they are constantly fixing bugs
Switched from Five9 to Vonage
What do you like best about the product?
User-friendly. No problem with recording and storing calls in the cloud. Great VOIP solution for the money.
What do you dislike about the product?
- 24/7 support is premium and it should be paid extra for. Can't really say it's a minus, but wish I've underlined that for myself earlier when I started having problems. If you're calling internationally and need to add new countries to the calling list, it may take a day or two for some folks from the customer support team to add these to the list. And they would say it's been added. Good side - still, customer support is good at returning your calls.
- There should be less noise when you're talking to cs and they're working from home.
- Wish individuals could be associated with hashtags and notes. Integration with Google Claendar also could do good things.
- There should be less noise when you're talking to cs and they're working from home.
- Wish individuals could be associated with hashtags and notes. Integration with Google Claendar also could do good things.
What problems is the product solving and how is that benefiting you?
Calling International customers for reasonable funds. Texts are also easy to be sent.
Service above all else
What do you like best about the product?
I very much admire the ease and efficiency of administering Vonage.
What do you dislike about the product?
Some tickets do take a little long to take care of but still within acceptable times.
What problems is the product solving and how is that benefiting you?
When I first started administering Vonage, I was very confused as I had never done this type of thing before. But the Vonage people were very good and patient about helping me learn.
Vonage works great
What do you like best about the product?
Vonage has all the features we need and even more. We enjoy using it for our business.
What do you dislike about the product?
The only downside is that we don't have mass messaging which we use a lot.
What problems is the product solving and how is that benefiting you?
Haven't had any problems.
Recommendations to others considering the product:
Make the switch to Vonage and get the best service. We used Ring Central and it's the worst customer service, we would never go back.
Best solution with great support
What do you like best about the product?
We have installed hundreds of clients with different Hosted VoIP companies solutions. Vonage is the easiest interface and most user-friendly portal. Post implementation this is key.
What do you dislike about the product?
There are some features that should be added - like the ability to append notes onto a call, the ability to record a call from the beginning- at any point along the call.
What problems is the product solving and how is that benefiting you?
Vonage combines the best of all of the platforms that we have seen for unified communications into one easy to use platform that is easy to use, easy to administer and easy to train.
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