Talkdesk
TalkdeskExternal reviews
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Efficient way to receive and place calls
What do you like best about the product?
Calls come through and show you the number which customers are calling from. This ability allows you to add callers as a guest to easily identify customers and clients. The application also allows you to create customizable dispositions to track your productivity and activity. If you are interested in customer satisfaction you are also able to track your response statuses as well as the satisfaction in a convenient graph form. Forgot what happened on the call? No problem! You can listen back to any calls you or someone else has made with the appropriate permissions. You can also easily download recordings if you need them for your records.
What do you dislike about the product?
Only one dial tone when coming through, if they were customizable that would be very helpful especially if you dream about the ringing! Sometimes calls do not come through ringing with audio. If you leave the window open and your computer is asleep and you are offline, if the computer wakes up it automatically puts you online. I would personally prefer logging into an offline facility so I can set my status to active when my shift starts.
What problems is the product solving and how is that benefiting you?
Customer wait times, operator response times, overall productivity
Great Tool for Business!
What do you like best about the product?
The click to dial feature integrated with SalesForce
What do you dislike about the product?
No Call History available on the Talkdesk app
What problems is the product solving and how is that benefiting you?
Eliminates the need for a bulky desktop phone.
Sync with Salesforce is priceless
What do you like best about the product?
Talkdesk is so great at managing both outbound and inbound calls. We have the confidence of knowing that calls will be logged in Salesforce, which allows us to track customer history and give all customer-facing teams visibility over interactions.
What do you dislike about the product?
Linking calls to Cases has not been perfect; we've had to work with the Talkdesk team to make this more reliable.
What problems is the product solving and how is that benefiting you?
All our customer-facing teams can be using the same software; it is possible to record calls. Its improved call management and tracking.
Been using talkdesk for 5 years
What do you like best about the product?
I enjoy the mobile app. It makes it convenient when I'm away from my desk to be able to still receive phone calls.
What do you dislike about the product?
I wish there was an in app way to record your own voice for voicemail.
What problems is the product solving and how is that benefiting you?
Currently, I don't have any issues I'm trying to resolve with Talkdesk.
I would recommend it, as its easy to use reporting is also simple.
What do you like best about the product?
That its very user-friendly. The New CS representatives adapt to it easily.
What do you dislike about the product?
There is nothing I dont like. Maybe the integration with Zendesk could be a bit easier.
What problems is the product solving and how is that benefiting you?
The communication with the customers, being able to monitor calls for training purposes.
Recommendations to others considering the product:
Great system, easy to do reporting and easy to integrate to other software.
Wonderful solution for telehealth professionals
What do you like best about the product?
Potent and reliable communication tool to better reach our Living Healthier participants, offering great customization as well as reliable quality assurance tools. Talk Desk has helped us take our health coaching service to a new level, facilitating reaching out to our participants in a professional manner.
What do you dislike about the product?
Nothing at all. Talkdesk satisfies our business needs
What problems is the product solving and how is that benefiting you?
We managed to communicate with our participants in a prompt way. The phone tree settings allow for easy voicemail options, easy to customize and adapt. Their customer support is top notch also.
Recommendations to others considering the product:
Analyze how your current phone tree works and where you want to take it. The Talkdesk support team will help you adapting to your needs but is is essential to know where you want to go first. Identify how Talkdesk will help you shine and they will assist you all the way to the top.
Best option available
What do you like best about the product?
Integrates well with other systems. Ease of use. Very user friendly.
What do you dislike about the product?
The only issues I experience are due to connectivity issues on my side. Not a TalkDesk issue.
What problems is the product solving and how is that benefiting you?
I am able to track my calls through the system I user by using TalkDesk.
Effective, easy to deploy, cost effective Call Center Solution
What do you like best about the product?
The one key upside of utilizing Talkdesk was the ability to enable and monitor both on-premise and remote Call Center team member. The ability to work from anywhere as enabled the company to add resources when needed and be able to properly train and monitor Call Center team members.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
What do you dislike about the product?
The IVR studio is great for Professional Service deployment teams who create new IVR's on a regular basis. For the common average IT manager (not Telecom Manager) whom will need to make tweaks to the IVR, the studio is not very intuitive.
What problems is the product solving and how is that benefiting you?
The major problem we had prior was an antiquated Call Center system that did not provide enough visibility to all management. With the SaaS solution, all of our upper management have the ability to check on productivity of our Call Center team anytime. The data provided by Talkdesk allow for management to make timely decisions of when to add or reduce the Call Center team. We have seen 20% gain in efficiency of the
Amazing Software
What do you like best about the product?
It's amazing to track all the calls and speak to my customers
What do you dislike about the product?
i could not say anything. So far everything looks nice and tidy.
What problems is the product solving and how is that benefiting you?
daily business, main program to my job.
Recommendations to others considering the product:
This is an amazing software to use any company that implements telephone calls, reports, levels and recordings.
Talkdesk is a very feature rich, easy to use and powerful tool.
What do you like best about the product?
Talkdesk is easy to deploy and very user friendly. The dashboards and reporting features are top notch. The click-to-dial feature is the most impressive as it can tell if a number if formatted properly, or even if it's a real number. The flexibility of calling is nice as their in an in-browser callbar, Chrome application and a native Windows application so depending on what browser and what you are dialing from you can use this system for any needs.
What do you dislike about the product?
The system very rarely has audio issues, and sometimes dials a number where it just keeps ringing even though it's a real phone number. Though this can't be entirely blamed on Talkdesk as sometimes phone systems just have issues.
What problems is the product solving and how is that benefiting you?
Talkdesk has streamlined our calling processes and allows us to focus on working instead of trying to fix our calling system. The user interface is very pleasing and easy to use. The reporting features are very powerful.
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