Talkdesk
TalkdeskExternal reviews
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My Talkdesk experience
What do you like best about the product?
The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
What do you dislike about the product?
I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature.
What problems is the product solving and how is that benefiting you?
Our main issue with our previous partner was the PCI DSS certification. Talkdesk is certified PCD DSS level 1 in all regions. We also fix another big point for us, this is the integration with Salesforce. It's 100% integrated and very easy to make the integration.
Recommendations to others considering the product:
If you are looking for a very good partner with a good product you can go with talkdesk. it's a very user-friendly tool and it's an easy software to use day to day both from an admin and a user point of view.
Straight to the point
What do you like best about the product?
The product is easy to use, straight to the point. The updates improve the tool.
What do you dislike about the product?
I don't like the interface: not so nice, but it's just a personal opinion that doesn't affect the results.
What problems is the product solving and how is that benefiting you?
My customer relations are good thanks to this software. Really recommended.
Talkdesk is the easiest phone system by far
What do you like best about the product?
Talkdesk is the best telephony system by far. I have used 3 other systems and talkdesk is way features and easy to use. You don't need to know programing language to use talkdesk. Most other system you need someone that is specialized in telephony. Talkdesk have a great ivr system that you can set up yourself.
What do you dislike about the product?
The standard reporting is limited and harder to figure out compare to the rest of their functions
What problems is the product solving and how is that benefiting you?
Want a phone system that is easy to use
Recommendations to others considering the product:
Talkdesk is the best modern telephony system. I have used others and they are all outdated.
Best Company in Innovation and Support
What do you like best about the product?
The application's ease of use; customer service
What do you dislike about the product?
I would like them to add more services such as email and chat features.
What problems is the product solving and how is that benefiting you?
The support our customer support. It is easy for us and our customers.
Recommendations to others considering the product:
This company has it together
Talkdesk allows our company to seamlessly manage incoming and outbound calls
What do you like best about the product?
Intuitive reporting tools allow Agents to easily track metrics
What do you dislike about the product?
The search feature could be more user-friendly--you have to learn how it works.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our company to seamlessly manage incoming and outbound calls, conveniently centralizing all information generated by our phones system.
Great Service
What do you like best about the product?
Easy to use, Easy extensions, good for managaing team
What do you dislike about the product?
UI of site could be improved around admin controls
What problems is the product solving and how is that benefiting you?
SDR accountability
Talkdesk Review
What do you like best about the product?
Live Calls display and ability to control delegations for Real Time Reporting
What do you dislike about the product?
Nothing to dislike. Good user-friendly tool that has great reporting capabilities
What problems is the product solving and how is that benefiting you?
Customer calls and live reporting.
Smooth experience!
What do you like best about the product?
How fast the sing in process is, you are logged in in seconds.
What do you dislike about the product?
The only downside would be how fast the battery drains when using the app.
What problems is the product solving and how is that benefiting you?
Trough this pandemic being able to be connected while using TalkDesk has being key for our business.
Recommendations to others considering the product:
Definitely using TalkDesk would be beneficia for your business. The app is highly practical.
Talkdesk is a user friendly and feature rich tool.
What do you like best about the product?
All features are in one platform. From reporting tools to calling features like history and call directory.
What do you dislike about the product?
Nothing to dislike. Call bar feature is the best option.
What problems is the product solving and how is that benefiting you?
Analyzing team performance easily without a need for much manual interference.
Reporting made easier by talkdesk, benefitting through time saving, easy analyzing team peformance.
Reporting made easier by talkdesk, benefitting through time saving, easy analyzing team peformance.
An In-Depth Report System
What do you like best about the product?
The reporting system is one of the tools mostly used. Talkdesk has since improved by adding additional reports. The system has helped with monitoring agents, as we currently work from home. It has given insight into calls that agents have rejected and an agent's pickup rate. An agent's overall performance can view viewed by using the Call Report and the Agent Report. I would recommend using Talkdesk especially if your company monitors agents remotely.
Talkdesk also offers a Talkdesk Quality Management tool that can be used to improve your QA evaluations of our agents. The tool includes Speech Analytics and Screen Recording. My team is currently looking to have this added to improve our overall customer experience.
Talkdesk also offers a Talkdesk Quality Management tool that can be used to improve your QA evaluations of our agents. The tool includes Speech Analytics and Screen Recording. My team is currently looking to have this added to improve our overall customer experience.
What do you dislike about the product?
It would be nice to be able to customize the survey questions to properly gather impact on customer service provided by an agent. I also realized that the Call Report does not have the After Work Call data. I would need to pull a different report for the information.
It would be nice if the range date selected is used to identify the report being pulled. The recent updates to the reports, saw the duration being changed to seconds instead of minutes; leaving me to convert the seconds to minutes using an excel formula.
It would be nice that when an agent is removed from the system that information related to the agent is available upon till the day that the agent was removed and if the need arises where we need to pull the information it does not show as "deleted account".
It would be nice if the range date selected is used to identify the report being pulled. The recent updates to the reports, saw the duration being changed to seconds instead of minutes; leaving me to convert the seconds to minutes using an excel formula.
It would be nice that when an agent is removed from the system that information related to the agent is available upon till the day that the agent was removed and if the need arises where we need to pull the information it does not show as "deleted account".
What problems is the product solving and how is that benefiting you?
it has helped me to manage my agent's time and their pick-up rate now that they are working remotely. I have found the pickup rate very helpful. Also, we are yet to use the QA Analysis section; however, based on a review I found it very insightful and know that this could my team better analyzing a call for an agent; as well as picking up on common practices.
Recommendations to others considering the product:
Talkdesk is a great tool to use, especially for reporting. To experience the full capacity of the Talkdesk, I recommend also utilizing the Contact Center QA. This helps with getting a great idea of how the agent is performing on all her calls. You are also able to use keywords to find calls that you wish to zero in on, for example, calls where a refund was mentioned.
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