Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Effectient and userfriendly
What do you like best about the product?
The Talkdesk is very easy to use and and very quick in response
What do you dislike about the product?
Talkdesk is likely to experience technical issues
What problems is the product solving and how is that benefiting you?
Talkdesk is likely to experience some technical issues , making it a bit difficult to complete our talks as a business but it is not consistence
An easy to use & train on multifaceted tool
What do you like best about the product?
Our agents use TalkDesk throughout their entire shift. It's user friendly, making it easy for agents to learn and utiilze. It has many different options for application, for both the agent and administration sides. Agents are able to look up and listen to their past calls if needed, Administrastion can do call evaluation with customizoable evaluations to fit the company's needs. The Co-Pilot feature is extremely helpful to agents, and the Interaction Analytics open the door to Administration for tracking the moods of calls, and custom reporting options allow us to run our reports smoothly. Talkdesk Support itself is also very helpful and communicative.
What do you dislike about the product?
Reporting for some of the newer features is limited, but they've said they're looking into expanding on that. If the internet is slow or the services are down then TalkDesk Live will be the first thing to show inaccuracies. A simple reboot can often remedy this., but can be inconvenient.
What problems is the product solving and how is that benefiting you?
Expanding on reporting for Interaction Analytics and Mood Insights. We're hoping to be able to track Mood Sights and the transitions more efficiently.
It is easy to use
What do you like best about the product?
You can dial right away. It can call worldwide. We use it 8 hours daily.
What do you dislike about the product?
Under Interaction Analytics. When using the search option. Sometimes names were misspelled. Using the feature Interaction ID under Search.
What problems is the product solving and how is that benefiting you?
The ease of dialing plus calls are recorded. Sometimes it would give you the caller ID.
Customizable packages & features! Easy.
What do you like best about the product?
This group is highly professional, dependable, and knowledgeable.
What do you dislike about the product?
I have had a wonderful experience working with Talkdesk.
What problems is the product solving and how is that benefiting you?
Omni-Channel voice, chat, SMS, and email support for our organization
Flexible platform that's easy to use
What do you like best about the product?
Very easy to set up and train agents on. Can be used through browser or app.
What do you dislike about the product?
Nothing so far. I haven't used this platform previously but it was easy to learn.
What problems is the product solving and how is that benefiting you?
Being able to address customer issues quickly and easily.
Most reliable platform!!
What do you like best about the product?
I have been using talk desk very frequently whenever it comes to best customer service provider I think talkdesk is the most valuable platform to rely on. It has really enhanced it's customer service, I love how efficiently and quickly they are handling things and providing the best service that is possible
What do you dislike about the product?
Everything is perfect as far but I really don't like at times which shows all lines are busy and service provider is not available, it really creates hustle for me, apart from this it's a good service provider, I would highly recommend talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk has really improved and is doing great work in speed most of the times my whatever problems are there are solved in minutes
Best customer service provider!!
What do you like best about the product?
It is the best customer service platform. I have been using this platform recently and I amreally astonished with the quality of service talkdesk is providing on multiple platforms they seems to have a big team working behind which is doing great work. One thing that I have encountered is they have smooth and easy way to solve problems which is very customer-friendly. Thanks Talkdesk for this service I would highly recommend this to all.
What do you dislike about the product?
Not very often but yeah at times I face lag in service provider, may be this is because of ample of requests going on, on which providers is busy solving and managing problems but I really wish this should also be solved.
What problems is the product solving and how is that benefiting you?
The ease of accessibility. I really like how efficiently it is working and solving all my problems which me and maybe all of us must be facing.
Very helpful software
What do you like best about the product?
I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk.
What do you dislike about the product?
I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service.
Highly Impressed – This Product Delivers!
What do you like best about the product?
One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs. The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers.
What do you dislike about the product?
One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes.
Simplified communication with customers and within the company
What do you like best about the product?
Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes.
What do you dislike about the product?
I don't dislike anything about Talkdesk so far.
What problems is the product solving and how is that benefiting you?
Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation.
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