Talkdesk
TalkdeskExternal reviews
2,501 reviews
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The application is user friendly and very interactive. Easy to personalize.
What do you like best about the product?
I love how the design and platform are simple and easy to navigate.
What do you dislike about the product?
So far, I've been experiencing too much latency, but this can be resolved both internally and externally.
What problems is the product solving and how is that benefiting you?
Facilitate communication and sharing of data and ideas.
Recommendations to others considering the product:
Would you please continue developing the platform and creating excellent applications?
One of the Easiest Dialer Available
What do you like best about the product?
It is very user-friendly and available with a phone application as well. If you are facing issues with sound on your Laptop, phone application will help you proceed and, there is no stoppage during your work.
What do you dislike about the product?
There are times when the internet speed is good; however, there is still some lag in the voice.
What problems is the product solving and how is that benefiting you?
I have been able to call the customers in the USA. It has excellent benefits as the size dialer is tiny and fits in the corner.
Recommendations to others considering the product:
Use this application as it will ease out the issues for calling customer
A best app to get in touch with people in abroad on call. easy to use and access
What do you like best about the product?
Best thing about this app is very user friendly , you actually don't have see any cideo or need any training to use it, just download and start using
What do you dislike about the product?
Sometimes it get hang, technical glitches, getting logged off automatically
What problems is the product solving and how is that benefiting you?
Easiest way to reach out to our clients for completing onboarding process and to provide any solution regarding their course...
Recommendations to others considering the product:
If you dont use one, start using it
Great solution for our global company
What do you like best about the product?
Being 100% cloud-based SAAS, Talkdesk supports our geographically dispersed, global employee base perfectly. It fits into our IT initiatives to decentralize and is easier to support than our prior on-prem solutions. The onboarding process and training avail for all users ranging from basic agents to administrators is well put together and easy to understand.
What do you dislike about the product?
It is challenging to debug voice/quality issues for users that work remotely.
What problems is the product solving and how is that benefiting you?
Talkdesk has made working outside the office a reality. As long as our users have a connection to the internet, they can successfully use Talkdesk.
Recommendations to others considering the product:
Our experience with Talkdesk has been very positive. We have already rolled the solution to 3 brands within the business and are adding three more. As a company with employees working virtually in several countries, it has been a great solution.
One of the best application that I have so far worked with.. simple fast and best of all easy to use
What do you like best about the product?
Can make calls to any country with any problem. It has a small interface but is one of the best I have worked on so far. I work on Talkdesk every day, and it works easy to use and works seamlessly, and I will recommend the same to my colleagues.
What do you dislike about the product?
I do have anything to share here.. I like this application and a lot.
What problems is the product solving and how is that benefiting you?
It helps me to connect with my clients from different countries in one single application. I am very fond of Talkdesk, and I enjoy the way it works, takes less space in my HD, and does not use much RAM. Easy to install and easy to use.
Recommendations to others considering the product:
It's one of the best applications to use for calling purposes. I would definitely recommend you to go for Talkdesk
Your one-stop app for your business
What do you like best about the product?
Important stats can be viewed all in one screen plus you have the choice as to which stats you can put it there. For our line of business, it is very important that we have control on what we want to show and not.
What do you dislike about the product?
Updates done without notification. Some will just come in as a surprise.
What problems is the product solving and how is that benefiting you?
We have control on what we want to show and not. Plus stats are being updated timely - which is very beneficial for call outs on the agents
Rock solid performance, continue innovation
What do you like best about the product?
Rock-solid performance: no outages, no performance deterioration.
Continous improvement and new feature
Continous improvement and new feature
What do you dislike about the product?
Sometimes innovation is so fast that is hard to follow up on new feature on slower campaings.
What problems is the product solving and how is that benefiting you?
Centralized all call center activity and most of QA practicess
Recommendations to others considering the product:
The product is amazingly efficient and the support provided by Talkdesk (tech support, account success) is top notch.
Usability Ease and Performance Metrics!
What do you like best about the product?
How easy it is to receive automated reports that are relevant to the information we measure agent performance on.
What do you dislike about the product?
There are very few if any things that we dislike about talkdesk. Maybe that they don't do the work for you?
What problems is the product solving and how is that benefiting you?
Integration within other platforms (Zendesk) and delivering accurate reporting to our managers and agents. We have realized that live dashboards for our leads are a massive benefit to our team.
Used to populate Cases when Customer call in
What do you like best about the product?
Its easy to use and debug. CTI is also easy to understand and easier to configure and add functionality.
What do you dislike about the product?
I disliked or things it could do better is the Integration part. Integation is hard to set up after refresh.
What problems is the product solving and how is that benefiting you?
Faster Case resolving for Support Team.
Talk Desk Reports
What do you like best about the product?
I love the ability to not only see agents online, but to be able to join in and listen to phone calls live has been a game changer !
What do you dislike about the product?
There is not much I dislike about Talk Desk, it has been great with reporting and managing my agents.
What problems is the product solving and how is that benefiting you?
I am able to see more real time data and provide 1:1 feedback to my agents.
Recommendations to others considering the product:
Take advantage of all the reporting and great benefits it offers
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