Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Platform effectively allows online management of contacts and Teams
What do you like best about the product?
the quick way to make changes to the operation and make them available to agents and customers
What do you dislike about the product?
perhaps license costs and when we need some addition to the standard product
What problems is the product solving and how is that benefiting you?
allows online management of inbound and outbound contacts, allows you to act quickly in the events so an increase in inbound contacts
Flexible and Accessible Telephone Communications Platform
What do you like best about the product?
Ease of use for end users is the main thing I like about TalkDesk. It's a massive step up from our previous system, which makes TalkDesk look like it's from the future!
What do you dislike about the product?
Nothing so far. It goes above and beyond our previous system.
What problems is the product solving and how is that benefiting you?
Talk Desk helps our 20,000+ healthcare staff and clients to connect with our office teams.
It allows us to build out detailed flows to plan the route of a caller, so that it is answered by the most appropriate agent.
It allows us to build out detailed flows to plan the route of a caller, so that it is answered by the most appropriate agent.
Amazing and impactful call center management system
What do you like best about the product?
Its automatic call distributor facilitates swift connections between customers and agents.
What do you dislike about the product?
There was no least feature, everything has been helpful so far.
What problems is the product solving and how is that benefiting you?
Efficient handling of digital support tickets improved sales response time and activity transparency.
Does a lot
What do you like best about the product?
The possibilities within talkdeks are emense. A lot of intergrations to pull date from different sources into 1 pane of glass. Ai as well is big thing to be able to use self service and deflect phone calls.
Implemetation of Talkdesk was easy. for us it was to move Voice over and then intorduce all the extra features.
Implemetation of Talkdesk was easy. for us it was to move Voice over and then intorduce all the extra features.
What do you dislike about the product?
Not really to do with talkdesk but their carrirs in Europe can be a bit flaky wth service drop outs. But I know TalkDesk are working to mitigate this
What problems is the product solving and how is that benefiting you?
We will once we get sign off from the business go down a chat and Whatsapp route so custmers can check on their repair or bok an appointment in without the need for a phone call
Talkdesk Has Great Support
What do you like best about the product?
Talkdesk provides frequent enhancements to their product and it is very intuitive and easy to use. The management capabilities of Talkdesk provide the end-user with a very detailed view of all business lines within your contact center. Voice Biometrics, Agent Assist and Virtual Agent have had a tremendous impact on decreasing call volume and improving call efficiencies.
What do you dislike about the product?
Our implementation has last one year over expectations. However, not all delays have been contributed completely to Talkdesk, as some vendor relationships have impacted the timeline.
What problems is the product solving and how is that benefiting you?
We have insight into interaction subject matter that has resulted in procedure improvement and overall efficiency. Our virtual agent is able to handle frequently asked questions without speaking to an agent. Most of our interactions are all handled through Talkdesk, whether voice, SMS, chat, ect. which provides a level of unmatched efficiency when cross training agents and presenting interactions. Their customer support is the best in the industry.
experience
What do you like best about the product?
It is a very easy to use, very precise tool.
What do you dislike about the product?
more communication with customer service
What problems is the product solving and how is that benefiting you?
Contactability with more clients
Functionality of Talkdesk
What do you like best about the product?
As in my team's role it is used daily, as a TL I can integrate with our CRM, it is possible to easily track the calls made by each agent and even review their airtime, being able to later listen to the call recordings for audit purposes.
What do you dislike about the product?
That at this moment I cannot connect to the live call.
What problems is the product solving and how is that benefiting you?
It helps us optimize the marking times of the consultants, we can easily generate the classification of the calls made and they are recorded in our CRM which is integrated (Hubspot).
talkdesk review
What do you like best about the product?
ease of use, very easy to contact support
What do you dislike about the product?
nothing for now, even the reports avec accessibles. System is not slow
What problems is the product solving and how is that benefiting you?
Our call center is using it
Great Product
What do you like best about the product?
Easy to Pull data. I like using talkdesk because I can find the data I need quickly.
What do you dislike about the product?
When I use Salesforce Talkdesk reports they take a long time to pull from.
What problems is the product solving and how is that benefiting you?
We use talkdesk to understand how our customer experience team is doing.
10/10 Service
What do you like best about the product?
What i like the most fromTalkdesk is that is cloud based and that allows for easy deploymentand scalability, reducing the extenisve on-premises infrastructure and maintanance.
What do you dislike about the product?
What I dislike is the pricing, some collegues may find Talkdeskpricing structure to be on the higher side compared to the other contact center solutions, especially for small business with a limited budget.
What problems is the product solving and how is that benefiting you?
It has been solving our customer experince,Talkdesk is helping us deliver a better customer service experince by providing tools for efficienct communication and issue resolution in multiple channels.It enables agents to access customers information easyly reducing the need for customers to repeat the information and improving overall satisfaction. The great benefit we also receive is real time monitoring and supervision, Supervisors can monitor agents activities in real time, providing them with the oportunity to offer assiatnce or coaching to agents as needed.
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