Talkdesk
TalkdeskExternal reviews
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TALKDESK: better than regular phones
What do you like best about the product?
What I like the best is the fact you can copy and past numbers
What do you dislike about the product?
The settings could be much easier - It is kind complicated to change the ring sounds
What problems is the product solving and how is that benefiting you?
It is much easier to make calls using the talkdesk system.
Recommendations to others considering the product:
n/a
Intuitive and easy to use phone system with good support
What do you like best about the product?
The dialler is excellent and much much easier for reps to use vs our old enterprise system. We've had good response times and issues resolved by the support team, big thanks for that guys!
The flow IVR designer is excellent, the ease of buying and assigning numbers is great. The launch team aren't cheap but they will get you up and running even with quite complex requirements really quickly.
In fact transitioning to Talkdesk from a technological point of view and a rep-process point of view was really quite painless. Good options for expansion also omni channel etc.
The flow IVR designer is excellent, the ease of buying and assigning numbers is great. The launch team aren't cheap but they will get you up and running even with quite complex requirements really quickly.
In fact transitioning to Talkdesk from a technological point of view and a rep-process point of view was really quite painless. Good options for expansion also omni channel etc.
What do you dislike about the product?
The reporting functionality needs to be improved, I understand they are working hard on improving it. It's also expensive but you do get what you pay for.
What problems is the product solving and how is that benefiting you?
Faster lead contact times, good salesforce integration that doesn't require ongoing maintenance, visibility into rep call stats and habits. Easier to make data based decisions in the call centre. Also some automations triggered directly from the dialler that speed up rep workflows
Talkdesk is very user friendly type of application
What do you like best about the product?
What I like about Talkdesk applications are we can see the caller ID are we call history that can track all the inbound and out calls , we have also the duration of calls that can help us to check our average handling time and we also have information on how many user and current online and what are their status. I also like that we have visibility of the current service level because of this we can easily adjust the schedule depending on the service levels. I also like that i can see the calls waiting on the queue
What do you dislike about the product?
No auto answer, Well this feature can help the user to more productive. It can also lessen the call abandonment and the call waiting time. Because there are times that the user unable to pickup the phone calls in a timely manner that can result of long waiting time and can be considered as abandon calls. inbound calls assign in queue is also part of my dislike. Its not really a big deal, I just find it unfair for the other user. Its like when you login on the Talkdesk you are the first one that will receive calls instead of those highest available in the queue It also apply on after your break or after your Lunch
What problems is the product solving and how is that benefiting you?
The problems so far that we trying to solve are the calls abandonment and call waiting time
If we can resolve this issue. we can be more productive and that can result a good customers service
If we can resolve this issue. we can be more productive and that can result a good customers service
Recommendations to others considering the product:
talk desk application is easy to use and you don't need to have special training to able to access it
there are plenty of cool feature for this applications that can help the user to improve their productivity.
and this application can still be improve depends on the need of the user
there are plenty of cool feature for this applications that can help the user to improve their productivity.
and this application can still be improve depends on the need of the user
Talkdesk review
What do you like best about the product?
Easily accessible as it is a website instead of just a downloadable program
What do you dislike about the product?
The minimum internet requirement makes it so sometimes I need to refresh the site or "work offline".
What problems is the product solving and how is that benefiting you?
Working from home became a thousand times easier using Talkdesk as not only are calls easy to make, but monitoring the people in my team is also easy and comfortable
Recommendations to others considering the product:
Good user experience and very adaptable to the user's needs
Prime Plastic Surgery - Call Center
What do you like best about the product?
I like the simplicity of the sytem. It's not overly complicated and so easy to transfer amongst staff when a patient calls. Amazing how you have option to call and text and reporting is so simple to measure KPIs.
What do you dislike about the product?
The only thing I dislike would be the best service is through being hard wired instead over WIFI. If somehow this could improve I believe you would widen your customer base to call centers who are all remote.
What problems is the product solving and how is that benefiting you?
We have cconnected four of our locations through Talk Desk and made our main line for all calls . One phone bill verse several different. Realized its more effective and is eassy to use to train all locations fast.
Talkdesk review
What do you like best about the product?
The most important thing for me is that Talkdesk offers detailed reports and insights on all aspects of agents activity.
What do you dislike about the product?
Throughout the time we've dealt with some crashes
What problems is the product solving and how is that benefiting you?
We solve inbound/outbound calls. The benefits is that calls are clear, we can easily monitor breaks and increase efficiency
Recommendations to others considering the product:
Get Talkdesk and your head won't hurt you
Talkdesk is the best!
What do you like best about the product?
The app for my desktop is extremely helpful when making inbound or even outbound calls.
What do you dislike about the product?
how long it takes to transfer is a while occasionally.
What problems is the product solving and how is that benefiting you?
I havent had too many problems. The app is a huge benefit compared to using the web browser.
TalkDesk Handles Business
What do you like best about the product?
The customer support I receive is always quick and to the point.
What do you dislike about the product?
Nothing that I can think of, on all avenues TalkDesk or as we call it TD really pulls up 10/10 .
What problems is the product solving and how is that benefiting you?
We needed a solution to have our inbound calls routed in way that multiple people can answer, TalkDesk provides that solution.
Best platform to used at work
What do you like best about the product?
It have everything in one place for example extension to transfer calls to different dept.
What do you dislike about the product?
Everything is great no issue at all with this tool
What problems is the product solving and how is that benefiting you?
easy and great to used
Great service that has enhanced our customer experience
What do you like best about the product?
What I like best about Talkdesk is the automation. Once we configured it and went live I rarely need to do anything other than adding new users, it's "set it and forget it". Recording of phone calls is done automatically and easily accessible should a call need to be reviewed. With the automated call flow it has reduced our staffing needs and with the automated call back feature it has increased our efficiency. The standard reporting capabilities out of the box are fantastic and when there isn't something for what you're looking for creating a custom report is incredibly easy and intuitive. Setting up scheduled reports to be sent out to additional staff is a breeze.
What do you dislike about the product?
My only complaint would be lack of a physical phone which some employees find difficult using a headset. This is more of a cultural thing than a knock on Talkdesk as the call quality with their recommended headsets is great and there is no problem hearing the recordings. Coming from a system where everyone had a physical phone to using a headset now is taking some getting used to.
What problems is the product solving and how is that benefiting you?
Prior to Talkdesk we had an archaic phone system. After switching to Talkdesk we now have automated reporting, call recordings, and automated customer callbacks which we never did before. Our employees efficiency has increased dramatically as a result.
Recommendations to others considering the product:
Get it!
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