Moveworks
MoveworksReviews from AWS customer
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Automated IT Support - Volume Reduction
What do you like best about the product?
Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings!
Moveworks made it very easy to get started. We have good joint success programs and are on the same page
Moveworks made it very easy to get started. We have good joint success programs and are on the same page
What do you dislike about the product?
There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams.
What problems is the product solving and how is that benefiting you?
Finding all information for our company in multiple realms like Supply Chain, People and Culture, IT, and even our business processes!
Our utility workers use it for their critical work!
Our utility workers use it for their critical work!
Good
What do you like best about the product?
The innovations they do in the space which i like
What do you dislike about the product?
Research and development which is happening
What problems is the product solving and how is that benefiting you?
Coding programs
Great IT Support
What do you like best about the product?
Automating tasks using Moveworks has been the best choice, their support is fast and always responsive.
What do you dislike about the product?
In complicated cases it might not be the best alternative.
What problems is the product solving and how is that benefiting you?
Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent.
Improving employee experience through AI
What do you like best about the product?
The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees.
What do you dislike about the product?
Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming.
What problems is the product solving and how is that benefiting you?
Mainly ease of reporting IT issues and passwort resetting.
Good
What do you like best about the product?
Makes ticket solving easier, quite helpful
What do you dislike about the product?
Nothing to dislike yet. So far everything is good
What problems is the product solving and how is that benefiting you?
Ticket Solving
After 2 months of working with the product
What do you like best about the product?
Solve support tickets, search content, and automate workflows across the business
What do you dislike about the product?
It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles.
What problems is the product solving and how is that benefiting you?
Ai support chat bot
Saves employees time by automating
Saves employees time by automating
A friend in deed
What do you like best about the product?
This technology caters to the needs of professional who need to apply solutions for real world problems.
What do you dislike about the product?
Nothing in particular as i have yet to find any discrepancy in what the company delivers
What problems is the product solving and how is that benefiting you?
Embedded Apis help to refactoring the code efficiently
Moveworks: improvement in support?
What do you like best about the product?
Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations.
What do you dislike about the product?
Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind.
Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features.
Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features.
What problems is the product solving and how is that benefiting you?
I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations.
Still solid and reliable AI assistant for IT support
What do you like best about the product?
I like that it’s gradually getting smarter at understanding slightly complex queries, maybe due to backend improvements. The integration with Slack and Teams also feels smoother, and it rarely misses a command. Small things like that make a big difference when you’re using it day to day basis.
What do you dislike about the product?
Sometimes, when it comes to niche projects or department-specific queries, it still gets confused or gives generic answers. If they could make it a bit more “deep of company context" or allow more customizable training, that would be great. Also once in a while the bot just stops responding and needs a restart bug, but kind of annoying when you’re in a rush.
What problems is the product solving and how is that benefiting you?
Moveworks platform makes employees more efficient by helping them to resolve more issues quickly, summarizing work interruptions for employees. Also, by implementing such a system as Moveworks, it is possible to concentrate development forces on complicated strategic tasks instead of routine things within IT support teams. Due to the enhancements, Moveworks can actually improve the ability of a company to introduce new ideas. It is important that Moveworks can grow together with the company pages, being able to handle more and more IT support requests.
Revolutionizing Workplace Efficiency with Moveworks
What do you like best about the product?
Recently, I've appreciated how much it has streamlined routine user management and basic desktop troubleshooting. Automating these repetitive IT tickets has freed up more bandwidth to focus on larger infrastructure projects and complex system implementations.
What do you dislike about the product?
While it handles standard IT workflows beautifully, I'd love to see deeper, out-of-the-box integrations for more highly customized enterprise environments or specific ERP systems. Handling highly specialized technical routing still occasionally requires manual intervention.
What problems is the product solving and how is that benefiting you?
Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department:
1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.
2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.
3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.
4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.
Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency.
1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.
2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.
3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.
4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.
Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency.
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