Heap
HeapExternal reviews
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Great for understanding out prospect journey!
What do you like best about the product?
I like how user-friendly the platform is and all of the in-depth reports you can get out of using Heap. Being able to see what the initial referrer source is very useful.
What do you dislike about the product?
I wish there were more resources on how to properly use the tool and tutorials on how to create different kinds of reports. It would be nice to see heatmaps as well!
What problems is the product solving and how is that benefiting you?
One of the problems we've had was not being able to see which initial "first touch" sources our traffic was coming from. This has been one of the main things we've been using Heap to track.
Easy to on board, a lot of flexibilities.
What do you like best about the product?
The ability to track customers interaction with our website and mobile app.
What do you dislike about the product?
Everything is good! Haven't discovered anything we dislike so far.
What problems is the product solving and how is that benefiting you?
track customers interaction with our website and mobile app, understand customer's onboarding challenges.
Event Definitions set up is so easy and doesn't require an engineer! Which is less friction for us!
What do you like best about the product?
I like that anyone in the company can go in and begin using Heap. Other tools require more dev work to set up events. This slows down the initial setup and creates friction for implementing analytics & measurement data into the product development process. With Heap we can start building out reports from day 1, and it's pretty simple to use. Of course, there is a learning curve, and use cases vary. However, I believe the Heap team does an excellent job of engaging with and training folks to get the most from the product.
What do you dislike about the product?
I like Heap's user session timeline and its design. However, I wish I could view recorded user sessions in Heap like you can in FullStory. Although FullStory integrates nicely into Heap and I can quickly jump into FullStory from the Heap User Session view, I'd prefer to have one user session product than two.
What problems is the product solving and how is that benefiting you?
Our product development team works very closely with our clients/users. Product decisions are made, and features are built based on qualitative data and isolated anecdotal cases. This has been ok, but there has been very little effort to balance this out with quantitative data, and we are currently not measuring the success of our product experiences. With Heap Analytics we can now obtain & leverage more robust discovery data to make wiser product development decisions and measure the success of those outcomes.
Heap is amazing for the lean startup!
What do you like best about the product?
Heap's live tools, event visualizers, and retro-analytics allow us to put less time upfront, but still get value when we need it!
What do you dislike about the product?
I'd like to see more growth in the analysis and reporting tools!
What problems is the product solving and how is that benefiting you?
Onboarding Funnel analysis, User Journey analysis, App hot spots.
Robust BI Tool for Agile Organizations
What do you like best about the product?
Heap has many great features. On the data ingestion side -- auto-capture is a savior, server-side event integration is seamless. There is no lag time between tracking any client-side event and extracting insights. We are pushing our server-side events through Zapier -- which has been easy to test in a sandbox environment then ultimately push into production.
There are tons of modules to play around with, incorporating both client and server-side events. Heap University 101 and 102 will help you learn everything you need to know.
We have improved our conversion funnels and increased our LTV retention through the usage of Heap.
They are also constantly releasing new features.
There are tons of modules to play around with, incorporating both client and server-side events. Heap University 101 and 102 will help you learn everything you need to know.
We have improved our conversion funnels and increased our LTV retention through the usage of Heap.
They are also constantly releasing new features.
What do you dislike about the product?
Their support system can be pretty slow to resolve issues. But their answers are usually thoughtful and thorough.
What problems is the product solving and how is that benefiting you?
Some of the problems that Heap is really good at solving:
• Paid acquisition funnels
• User retention
• Increasing LTV for subscribers
• Creating robust and dynamic user segments
• Paid acquisition funnels
• User retention
• Increasing LTV for subscribers
• Creating robust and dynamic user segments
Heap is an easy tool for beginners and professionals to use.
What do you like best about the product?
The event visualizer is by far the best tool for all aspects of product development
What do you dislike about the product?
I dislike some features that are harder to read, and harder to figure out where the data went wrong, such as paths.
What problems is the product solving and how is that benefiting you?
Fixing flows in our product and why people are abandoning their cart.
Fun and intuitive
What do you like best about the product?
I love that heap makes digesting information easy. Our analyst is able to share dashboards, without having to create different dashboards for different time periods. super helpful!
What do you dislike about the product?
how long it takes to load. sometimes it'll take 10 minutes to load. how long it takes to load. sometimes it'll take 10 minutes to load. how long it takes to load. sometimes it'll take 10 minutes to load.
What problems is the product solving and how is that benefiting you?
better understanding of our users, we use it to track demographics and personas and to learn more about flows and trhe ROI of features we launch.
Great analytics visibility in a much needed space
What do you like best about the product?
Really love how easy Heap was to set up. Great integrations with the most important datasets and the overview of important touchpoints from our user community were crucial. Their help team has been invaluable to us!
What do you dislike about the product?
As an admin, I do need to say, I wish Heap supported a full Okta Integration Network connection. Provisioning, Push Groups, profile mapping, would all be key in making the Admin experience even better.
What problems is the product solving and how is that benefiting you?
Getting actionable results from our KPIs based on user analytics. These have been critical in our product roadmap. Analytics inform us of our customer pain points and help us drive better results.
Great way to learn about product usage
What do you like best about the product?
It is very easy to build out custom reports for product adoption.
What do you dislike about the product?
The event selector can be difficult to use especially when selecting common UI elements
What problems is the product solving and how is that benefiting you?
Understanding product adoption. Using heap were able to build dashboard for all of our product teams to understand feature utilization.
Great for funnel analysis
What do you like best about the product?
The ability for you to custom events/properties and having nice dashboards/reports to show meaningful data
What do you dislike about the product?
Cant think of anything. Great product overall
What problems is the product solving and how is that benefiting you?
We are solving A/B testing, feature rollout, success of experiments :)
Can use the data to make business decisions
Can use the data to make business decisions
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