Heap
HeapExternal reviews
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Great platform
What do you like best about the product?
Easy to implement and use. On the development side, it's got great documentation and is easy to scale.
What do you dislike about the product?
Nothing really. We're able to track anything we like, have granular control of the data being ingested, and minimal impact on site speed.
What problems is the product solving and how is that benefiting you?
It helps us get insights into anything we want, including how effective certain layouts are to conversion, tracing the customer journey, and tracking conversions.
Powerful Analytic Capabilities
What do you like best about the product?
Heap was a breeze to install and started capturing data right away. The ability to test definitions live is what won me over along with the visual tagging feature. I use the tagging feature to define an event and then switch to the live data feed to test whether click events were being tagged with the appropriate definitions. The recent releases have included features that I didn't even know I wanted!
What do you dislike about the product?
The only downside to Heap is that I cannot easily validate account properties when enabling server-side custom events. It would be more helpful to be able to choose which custom properties are displayed in the live data feed or have an option to run an Account chart that is similar to the User option.
My only other dislike is not being able to use event properties when using the User chart or being able to filter on a date range to narrow down the results. Heap has been immensely helpful for troubleshooting a customer issue but I have had to get creative with the features available.
I do wish there was an integration with ChurnZero available.
My only other dislike is not being able to use event properties when using the User chart or being able to filter on a date range to narrow down the results. Heap has been immensely helpful for troubleshooting a customer issue but I have had to get creative with the features available.
I do wish there was an integration with ChurnZero available.
What problems is the product solving and how is that benefiting you?
Heap has made it possible to understand what users are doing in the application, which features are being abandoned and where users may be struggling. It also allows Product Managers to see how well new enhancements are improving and identify users to interview. All of this data will be used to improve our application.
Has an answer to almost any questions
What do you like best about the product?
Heap offers a lot of flexibility with its filters (and joiners), groupings and historical comparisons. The multiple types of Charts allow us to find the best fit for the question we're looking to answer.
What do you dislike about the product?
Removing an event when filters/groups are applied resets those filters/groups, even when they're available on the other events/replacement event can get frustrating.
What problems is the product solving and how is that benefiting you?
Heap allows us to quickly find answers to the questions asked by teams whose decisions are often driven by data (product, sales, etc.).
Very useful analytics tool
What do you like best about the product?
Having access to data from other platforms that we are using within our organization, thanks to all the integrations they have!
I really like how friendly data charts are.
I really like how friendly data charts are.
What do you dislike about the product?
At the moment I don’t have anything specific I dislike, still learning to use the platform and being able to take advantage of all the features this platform offers.
What problems is the product solving and how is that benefiting you?
At my organization, it is essential to have data visualized so that anyone can access a dashboard and understand customers' behaviors, so Heap is helping us show that information and compare it with other data dashboards.
I highly recommend this tool to get web analytics
What do you like best about the product?
It makes retrieving quick insights really easy, it connects to Redshift and S3 very simply, allowing me to digest large datasets in a different enviroment for lightining fast internal user dashboard experiences. Heap Support provides an excellent service that is quick, personalized and full of screenshots and relevant links.
What do you dislike about the product?
Its snapshots feature needs more improvement for our use-cases. It only captures data immediately available, not live data that takes a second to load.
What problems is the product solving and how is that benefiting you?
Providing quick analytics on web traffic and transferring that information easily to a third party for deeper analysis and connection with our data warehouse.
Awesome Product Analytics Tool
What do you like best about the product?
I dont have to bother my ENG team and I love live tracking to setup events.
What do you dislike about the product?
Not much so far! The documentation is super helpful.
What problems is the product solving and how is that benefiting you?
Product Analytics
Very helpful in tracking engagement and user analytics at our stage!
What do you like best about the product?
I love the ability to easily build custom reports. I'm on the CS side so don't have a whole lot of technical abilities in this space typically. I love being able to see segments of users exactly how I'd like to without relying on others at our company.
What do you dislike about the product?
I wish we had historical data when standing this up. I also wish some of the graphs had an easier path to showing a list of users that fall into a certain segment more than just the first 5-10 or so.
What problems is the product solving and how is that benefiting you?
With Heap, I have trustworthy data to know what features are being used the most and where I need to focus my time on the CS side of the house.
Very powerful and user friendly, easy to learn and get insights immediately
What do you like best about the product?
Unlock user behavior and visit history at a user level, which Google Analytics is not able to do
What do you dislike about the product?
Some analysis and reports can only be seen within Heap but cannot be shared to Dashboard or downloaded
What problems is the product solving and how is that benefiting you?
MMM (media mix model) & MTA (multi attribution model). It uses heap data based on advanced machine learning algorithms to build the most accurate models taking marginal/incremental and full credit attribution into account and provide detailed insights on advertising effectiveness for better media planning and optimization
Multiple channels and detailed user behavior
What do you like best about the product?
Their dashboards are easy to use and provide valuable data due to autocapture. Aditionally it allows the implementation of events with personalized parameters.
What do you dislike about the product?
Implementaion of events requires experience, nevertheless it is very intuitive and the documentation is extensive and clear.
Attribution is not as robust but works as expected very well
Attribution is not as robust but works as expected very well
What problems is the product solving and how is that benefiting you?
User behavior, funnel conversion, dropouts and what events generate drop outs.
As a user, it is quick and easy to use
What do you like best about the product?
I like the different dashboards and the ability to click in to view more.
What do you dislike about the product?
Could be more vibrant in color and have better insights. I'd like a better way to drill into the data
What problems is the product solving and how is that benefiting you?
Heap is helping us understand customer preferences and activity within our tool.
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