Heap
HeapExternal reviews
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I really enjoy working with Heap. It much easier, I find, when compared to other tools like MixPanel
What do you like best about the product?
The best feature for me is when I can see events live as they happen, limit those to only see mine and then build dashboards from there. It takes away the guesswork and the need to keep documentation 100% up to date all the time.
What do you dislike about the product?
It sometimes can be a little daunting when interacting with a tool like this for the first time. By no means I am an expert but I feel that I am not able to extract the full value out of Heap. This might just be a personal issue though.
What problems is the product solving and how is that benefiting you?
I am able to track how features and releases are performing and see what we need to do for those that under perform. It is also a great tool to go back to the team with data and show the fruits of their labor.
Heap of Insights
What do you like best about the product?
Has been seamless to unvail where users are having issues to improve customer experiences.
What do you dislike about the product?
Making data-centric decisions has improved ROI since we comprehend customer needs prior to any sale.
What problems is the product solving and how is that benefiting you?
Automate integrtion, preparation, modeling and visualization of data to unlock insights.
The support from Auryc is best in class.
What do you like best about the product?
Although not part of the initial sales process for Auryc, I know that this process was great. I came to the party when onboarding and the technical support for the team was amazing, there was never a silly question, they were super responsive and genuinely couldn't be more helpful. The customer success afterwards has had a regular cadence driven by their team to ensure we are happy, again it never feels like a chore for them. I've recently been through the process to embed the feedback functionality for one of our clients and the response time was super quick.
What do you dislike about the product?
At present, there is genuinely nothing I could say I dislike about Auryc. If I've been unsure about something, the speed to rectify this has always been so responsive that it wouldn't even matter.
What problems is the product solving and how is that benefiting you?
Due to the nature of our product, Auryc allows us to pull through and aggregate all of the relevant touchpoints so that we're able to help our clients deeply understand their customers and how they interact with their products.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
Review of Auryc
What do you like best about the product?
The support is great and very quick! Also, the attention to detail on answering questions is good.
What do you dislike about the product?
Nothing at the moment, which is great! The team has been quick to respond and answer my questions.
What problems is the product solving and how is that benefiting you?
They are solving the configuration setups and onboarding.
Heap is great for data and analytics
What do you like best about the product?
Heap can tell a full story of analytics - you can filter and select very specific items to look at more in depthly.
What do you dislike about the product?
I think there should be more display options - rather than just graph/circle/list.
What problems is the product solving and how is that benefiting you?
Showing which templates or parts of the tool are used most and which are not. Then able to present this data.
Heap fits our needs
What do you like best about the product?
Heap lets us visualize and display our data in a way that makes it easy for all employees to see our progress as a company in various areas.
What do you dislike about the product?
I do not have any complaints about Heap at this time.
What problems is the product solving and how is that benefiting you?
Heap is helping us solve a way to get information and metrics to our employees in an easy to understand way.
Heap makes it easy to compile and list data so that even the account managers are able to use
What do you like best about the product?
The hover function for each item makes it easy to find what you are looking for.
What do you dislike about the product?
No way to sort by time or date. No way to sort by campaign.
What problems is the product solving and how is that benefiting you?
We have client data for our system, and when things go wrong, heap makes it easy to see where and why, and most importantly, WHO made the mistake.
Heap help uncover incredible insight that we had no access to before
What do you like best about the product?
I like the dashboard and reporting features - it allows me to easily revisit analysis and adjust the parameters
I also appreciate how easy it is to set up new tracking and reporting.
I also appreciate how easy it is to set up new tracking and reporting.
What do you dislike about the product?
I did feel a little bit overwhelmed with all the options and tracking potential. I think I may have needed to spend some more time on the training materials.
What problems is the product solving and how is that benefiting you?
It's helping us understand our user behavior much better. As a product manager, I'm able to glean insights that help me better define the user needs and prioritize the solutions.
Heap is an excellent data analysis and tracking tool
What do you like best about the product?
I love that Heap will capture all of the events on your application even before you've had a chance to tag & categorize them. The options for tagging events are quite robust, and the analysis tools that tagged events enable are very strong and flexible.
What do you dislike about the product?
There's a lot of manual work that has to be done before using Heap for analysis becomes valuable. Events need to be tagged, user groups need to be set up, and paths need to be defined.
What problems is the product solving and how is that benefiting you?
Heap is wonderful as a tool for verifying hypotheses. As a designer, if I'm wondering whether a certain button or action is being used, I can simply jump into Heap and check the use of that button against my expectations and against other similar calls to action in the app.
A Thorough and Easy to Setup Analytics Tool
What do you like best about the product?
Heap is very easy to setup on your website and start tracking important analytics. The dashboards are easy to create and there's a lot of data capabilities.
What do you dislike about the product?
There's no data prior to installing Heap, so any historical analytics will need to be grabbed from other sources (e.g. a prior setup Google Analytics)
What problems is the product solving and how is that benefiting you?
Heap is allowing us to have greater insight into how to layout our website, how users are interacting with sign up funnels, etc.
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