Heap
HeapExternal reviews
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Good tool to collect analytics and user journy
What do you like best about the product?
light and quick, cusomizable. easy to setup
What do you dislike about the product?
doesn't support shadow dom, we use react shadow dom, and we had to do hack to make it work on our app
What problems is the product solving and how is that benefiting you?
getting feedback about new features without troubles
The best product analytics tool I've used by far
What do you like best about the product?
The tool is VERY flexible and allows you to create a wide variety of queries, graphs and searches. Unlike other tools (Gainsight, churnzero, looker, google analytic products), you have full control of what you want to query and how it will be displayed
What do you dislike about the product?
Mobile support leaves a bit to be desired (no Flutter support) and the huge flexibility and variety is a bit of a crux in the beginning - it's kinda hard to jump into it, but that is to be expected when you have so many options.
What problems is the product solving and how is that benefiting you?
With heap, we can track product adoption and usage trends and compare the effect of specific delivered features on overall retention trends. Journey tracking is also useful to see how users navigate flows and for debugging them.
It's just reliable and very helpful in our decision making
What do you like best about the product?
The ability to track almost all of user interactions and ease of use of the platform.
What do you dislike about the product?
I believe more support for ShadowDOM will be beneficial for us. maybe other companies too who's using the same tech.
What problems is the product solving and how is that benefiting you?
This helps with making us informed decision based on the data presented to us by Heap.
What a heap of data
What do you like best about the product?
We previously used DataDog to understand user behavior and system behavior of our applications, but the introduction of Heap has made the product teams life tenfold easier to understand our user interactions and make decisions on which features are helpful, what customers like and the pain points of the application. Viewing historical actions for undefined events is a significant benefit for our organization.
What do you dislike about the product?
We are having some issues with getting it to work in shadow dom and interacting with iframes within the application, which Heap is aware of, and it would be nice if they could come up with a standard solution instead of us trying to HACK it.
What problems is the product solving and how is that benefiting you?
We are currently building an application to enhance the user experience, and heap helped us massively understand which core parts of the application are contributing to customer pain points, making product decisions on which pages to sunset, and making design decisions on which components did not get used etc.
Best product analytics tool
What do you like best about the product?
Heap automatically captures all events that you can define after the fact.
What do you dislike about the product?
Nothing - everything works well and as expected. If anything you're limited by the types of reports they let you create, but that could be seen as a plus.
What problems is the product solving and how is that benefiting you?
We use Heap for product analytics, session replay, insights, QA and more
Great Tool for Detailed Website Insights
What do you like best about the product?
Helps with gathering insights into what users do on our website. I really like how Heap allows us to see the flows on activity and analyze landing page performance.
What do you dislike about the product?
I don't see major downsides. It takes some time to understand the platform and achieve a good experience, but the Heap team has always helped with our requests.
What problems is the product solving and how is that benefiting you?
Heap helps us to track behavior on our website and platform. Unlike other tools that will only capture what happens after a trigger is created, Heap allows us to see how previous sessions have been trending and firing the triggers.
This is a great tool. We can get a lot of things done without actually having the need to do much.
What do you like best about the product?
I experienced creating a dashboard and it was butter smooth experience. Great experience and easy to understand intuitive bugless functionality
What do you dislike about the product?
Nothing from top of my mind that I can think of but I can get in touch in case there is a feedback. UI and overall UX is great
What problems is the product solving and how is that benefiting you?
We are able to finetune our analytics dashboards and get insights on how our customers are using the product. This helps us focus on whats needed
Heap has helped me in Identifying how our users use our Current Platform
What do you like best about the product?
Heap has helped me in Identifying how our users use our Current Platform. Funnel Analysis is Amazing and the Effort Analysis Provided also helps in gathering insights
What do you dislike about the product?
We cant identify unique users if we filter by Custom Properties that are assigned to an event. For example for the event "Application Submitted" we have custom properties like SKUs, but when we want to identify the unique users for this event (filtering by SKUs) it wouldnt show up. Happy to share an example by mail.
What problems is the product solving and how is that benefiting you?
Heap has helped me in Identifying how our users use our Current Platform. Funnel Analysis is Amazing and the Effort Analysis Provided also helps in gathering insights
Easy low-code analytics solution
What do you like best about the product?
It's super easy to get set up, and you can get insights on practically anything you want. Much better than Google Analytics
What do you dislike about the product?
No Android app, and the ability to get daily reports was a bit tricky to get set-up. But these are minor!
What problems is the product solving and how is that benefiting you?
Helps me get insight on what's going on on my website without having to involve developers
You'll never be late on you data tagging ever again
What do you like best about the product?
We tend not to anticipate on everything we want to know and we discover it when we need it! Thanks to Heap we can retrieve this information in the past and get actual data without having to wait for 1 month for it to be created, so valuable!
What do you dislike about the product?
I wish it could be better implemented with some part of our app when we need to rely on some custom events which does not allow to make the full potential of it
What problems is the product solving and how is that benefiting you?
Heap is allowing us to follow-up on what our users are actually doing on the platform ; this is an amazing tool to identify people that matters and get insights from them.
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