Heap
HeapExternal reviews
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The metrics we've been looking for, in a clear way.
What do you like best about the product?
The setup (Define) is clear and creating new custom events is a breeze for even the less experienced team members.
The Retention graph is what we've been looking for for quite some time now and have not been able to create reliable ones until now.
Adding the main action and then one or more return actions is also a game changer when looking for valuable data about your users and their activity patterns.
The Retention graph is what we've been looking for for quite some time now and have not been able to create reliable ones until now.
Adding the main action and then one or more return actions is also a game changer when looking for valuable data about your users and their activity patterns.
What do you dislike about the product?
Getting the most accurate results from the reports takes a bit of fine-tuning. However, once you do so, you can get some amazing insights.
What problems is the product solving and how is that benefiting you?
Analysing different metrics is now easier. We're also able to identify much faster what the impact of existing features (or any changes on them) is and which users are affected the most.
Exploring different retention maps and graphs has also offered us valuable information and we were able to spot problem areas, but also highly used modules that were not running according to how high their usage was.
Exploring different retention maps and graphs has also offered us valuable information and we were able to spot problem areas, but also highly used modules that were not running according to how high their usage was.
Recommendations to others considering the product:
Anyone interested in Growth should be setting up Heap and then looking at the right things, right away.
Easy to install and very useful to understand user behavior
What do you like best about the product?
The best thing about heap was, it was very easy to setup. We are an early stage SAAS product and it is very important for us to understand user behavior and conversion funnels. Heap lets us track all of that without having to set up a lot of events individually.
What do you dislike about the product?
Can't say I dislike, but I would like to see some best practices to be able to track metrics. I am not sure, how easy it would be to visualize this data as our numbers grow and in terms of understanding a cumulative behavior.
It would also be nice, when i login to the app to show some default reports, which will also help me understand the power of the product.
It would also be nice, when i login to the app to show some default reports, which will also help me understand the power of the product.
What problems is the product solving and how is that benefiting you?
We are an early stage SAAS product (www.zipboard.co) with customers worldwide. At any stage of your product, it is important to understand where your users are clicking, scrolling, converting or bouncing off. Heap lets us do all of that. It lets us validate some of our workflows etc by watching the user behavior etc.
Awesome Analytics
What do you like best about the product?
Awesome tool without having to define events you can go back and analyse virtually anything.
What do you dislike about the product?
As with all BI tools, it would be great if it was faster.
What problems is the product solving and how is that benefiting you?
Analysing web traffic for conversions. Previously we had to code every event or path we wanted to analyse. With Heap, you can define all of that after the fact and analyse anything.
Insightful and Simple
What do you like best about the product?
Everything is tracked so you can retroactively identify visitor actions.
What do you dislike about the product?
Some limitations... though Heap is continuing to improve and expand functionality.
What problems is the product solving and how is that benefiting you?
Identifying parts of website that do and don't work. That's mainly what I use Heap for.
Recommendations to others considering the product:
Just implement the code and start learning how Heap works. It's very powerful, but even the surface features are incredibly helpful.
Great Tool!
What do you like best about the product?
The ability to instantly validate the events I would like to track are working.
What do you dislike about the product?
The tool is in its infancy. I cannot wait to see the features the produce in the years to come.
What problems is the product solving and how is that benefiting you?
Validated assumptions daily.
Makes your tracking very easy
What do you like best about the product?
Easy of use in event creation in such a way that anyone can grasp it very quickly.
What do you dislike about the product?
There is nothing much that i don't dislike
What problems is the product solving and how is that benefiting you?
We get sign ups regularly on our platform, now we are able to track users with regards there usage of the platform by rating them on a scale from 1-10.
HEAP truley delivers and brings great depth of analysis and value to our company.
What do you like best about the product?
The ability to easily bring in data points from other systems using HEAP's API is invaluable to our organization. We can see and interact with data further down the Sales funnel which no other analytics tool has been able to do. Retroactive reporting allows us to focus on delivering the best experience to our users, instead of having to think of every possible reporting scenario and making code changes to achieve them.
What do you dislike about the product?
One of the few things I think HEAP could do better is organizing saved reports, and more reports could give aggregate numbers of the values being shown.
What problems is the product solving and how is that benefiting you?
We wanted to look at user interactions based on data beyond a simple form conversion. Through intergrations with our CRM and other tools, we can slice up web visitors in many ways further down the Sales funnel.
Recommendations to others considering the product:
Think long and hard about how much coding and planning would go into another product to achieve what HEAP delivers day one.
I didn't know somthing like heap existed and now I can't live without it.
What do you like best about the product?
Not having to deploy code to track new events and the ability to perform new queries on historical data.
What do you dislike about the product?
Defining events through the visualiser can be a bit buggy and requires me to refine them manually afterwards.
What problems is the product solving and how is that benefiting you?
We've been able to tell what features clients use most and what parts of the site needs work.
Powerful, easy to use tool
What do you like best about the product?
The reporting interface is clean and simple, but hides a massive amount of power. The Users section is particularly great.
What do you dislike about the product?
Because of the way our CSS and front-end JS is structured, we've had to make significant changes to our front end in order to realize the most value.
What problems is the product solving and how is that benefiting you?
We have anecdotal usage, but no real numbers or trends. Heap is helping us solve that.
Best and most user friendly analytics suite
What do you like best about the product?
I especially like visualizer and the funnel feature. Helps me breakdown the conversion of each stage of the funnel and see which channels have the highest conversion.
What do you dislike about the product?
I think the list view of users can be improved
What problems is the product solving and how is that benefiting you?
Trying to increase conversion and decrease the bounce rate and since starting using Heap at the beginning of this year, conversion is up by 23% while the bounce rate is down by 18%
Recommendations to others considering the product:
Heap is easy to deploy ,even easier to setup and has a very low learning curve. The reporting interface is great has some really great user experience and is very customization. Switch to heap if you plan to have non-technical staff doing data analytics and pulling reports from your analytics software.
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