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Great tool to understand Product Usage
What do you like best about the product?
The ability to understand user behavior on websites through session replays, heatmaps, events and funnels. It gives a great insight to aspects on the site that are working well and those that are not. It helps provide valuable feedback to product developers who are continuously working towards improving the products they build.
What do you dislike about the product?
It would be helpful to have the visibility into the event marking on the site while viewing funnels.
What problems is the product solving and how is that benefiting you?
Understanding user journeys, product usage and gathering insights from the same.
Instrumental partner for customer success
What do you like best about the product?
What I like best about Auryc are:
- Customer feedback and associated session replay and product analytics that help us understand the customer journey and better refine our product and flow.
- Constantly improving with amazing feature add-ons
- The team is very responsive and actively listen to users
- Customer feedback and associated session replay and product analytics that help us understand the customer journey and better refine our product and flow.
- Constantly improving with amazing feature add-ons
- The team is very responsive and actively listen to users
What do you dislike about the product?
Not much dislike but would like to see further improvement on some navigation of the site to make it more intuitive.
What problems is the product solving and how is that benefiting you?
When we started with Auryc three years ago, our goal was to better understand how our customers utilize our product and how we can better improve. It helped us tremendously by collecting and analyzing the customer feedback, reviewing the user journey sessions, and gathering insights of our product's strength and weakness. We were able to make instrumental improvement to critical features that improved the user experience.
Excellent product and team is a pleasure to work with
What do you like best about the product?
The team at Auryc has consistently gone above and beyond to make our set up and experience perfect on the Auryc platform. We grew and learned so much thanks to their insights and data. We couldn't recommend it more to any ecommerce owner
What do you dislike about the product?
No cons. We found that the way insights are presented outweighs any potential cons of having to consult one more tool
What problems is the product solving and how is that benefiting you?
Analytics made easy
It was dark before Auryc
What do you like best about the product?
Aside from how powerful this tool is and how intuitive and user-friendly I find it, I love the partnership and the professional help they provide. It is never awkward to request anything and they always go above and beyond.
I used their the funnels and the tracking to get insight into feature success and I find it easier to use than adobe analytics.
I used their the funnels and the tracking to get insight into feature success and I find it easier to use than adobe analytics.
What do you dislike about the product?
I think if there was a way to create some kind of home dashboard that we can customize to show key data at a glance that would be great. Aside from that, I am still learning about all this tool can do.
What problems is the product solving and how is that benefiting you?
I am a product manager here at 4wp.com and Auryc helps me measure and make educated decisions in the direction of our features and even UX. We also use Auryc for our feedback and we are able to understand exactly what is going on with our customers.
Recommendations to others considering the product:
All you have to do is have them demo their product to you and I am sure that they will answer all your questions and exceed expectations
Great tool for understanding customer's sessions
What do you like best about the product?
You can easily create your custom filter which lets you get the relevant sessions that you need. It even works retroactively. Customer's sessions in lifetime is also a nice feature to check recurring behaviors.
What do you dislike about the product?
Product is not yet perfect and there are times when a session gets cut off or not recorded
What problems is the product solving and how is that benefiting you?
This tool helps us understand our customer's pain points better and test out any new products that we launch. Instead of assuming how our customer behaves, this tool helps us actually see how they interact with our sites
Auryc CX analytics - great technology and company
What do you like best about the product?
Auryc's CX technology has great session recording capability with full filtering to allow zoom-in to understand exactly the customer journeys of interest. Analytics allow understanding why the customer behaviour observed has occurred. Integrated Voice of the Customer feedback completes the picture.
The Auryc team have very strong technical skills, instrumentation integration into a portal tag manager is light-touch and runs asynchronously with no performance impact visible to the customer.
The Auryc team have very strong technical skills, instrumentation integration into a portal tag manager is light-touch and runs asynchronously with no performance impact visible to the customer.
What do you dislike about the product?
Overlay handling on product roadmap.
The product is otherwise very strong.
The product is otherwise very strong.
What problems is the product solving and how is that benefiting you?
CX analytics in B2B and residential Telco portal (PoC evaluation) .
Incredible tool for analyzing product usage and finding technical issues
What do you like best about the product?
It is very easy to tag and filter sessions. The recordings along with the error tracker have been immensely helpful to identify and fix technical issues. The team at Auryc is very responsive to feature requests and bug fixes.
Their solution for GDPR compliance was very simple.
Their solution for GDPR compliance was very simple.
What do you dislike about the product?
Not as much a dislike, rather a feature request is that I would like more fine grained control over the recording like being able to pause and resume sessions while the session is in progress
What problems is the product solving and how is that benefiting you?
Understanding our product usage and identifying bugs.
Recommendations to others considering the product:
It is super easy to integrate Auryc and comes with a lot of customization and added features. The team at Auryc is very helpful and always open to solving the specific needs of the customer.
Auryc has been a great help
What do you like best about the product?
I like that I can ask questions of the system to inform my marketing decisions. I like that from the moment you put the code on the website that it is tracking everything.
What do you dislike about the product?
Not much I dislike. I guess the reports could be a little faster. Sometimes I can't create events because of the way our developers code things, but that's not Auryc's fault.
What problems is the product solving and how is that benefiting you?
It allows us to understand the effects of our marketing and to see what ad groups and campaigns are having an impact. It has also helped us to identify fraudulent transactions, which is an unexpected and added benefit.
Great Fraud and Chargeback Tool
What do you like best about the product?
Customized reporting and outstanding customer service, to name a few
What do you dislike about the product?
Occasionally sessions will not be available for review.
What problems is the product solving and how is that benefiting you?
Chargeback backup data, fraud examination, customer dispute mitigation
Recommendations to others considering the product:
Amod and team are always available and willing to work to meet your needs.
Responsive and Helpful
What do you like best about the product?
Auryc dedicates the right assets at the right time to meet my technical needs. I always get to speak to a real person who understands my case and directs me in the right direction.
What do you dislike about the product?
Nothing... Auryc designed a solution with out in house team that met our current and future needs.
What problems is the product solving and how is that benefiting you?
We are gathering performance data on our work order entry system and optimizing our new systems based on current usage data
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