Heap
HeapExternal reviews
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Best analytics results!
What do you like best about the product?
How visual and organized is Heap is the best. Also, very easy to integrate your platform and get all the data you need.
What do you dislike about the product?
I don’t really dislike anything. You need to get used to use Heap. The rest will all be easy and smooth.
What problems is the product solving and how is that benefiting you?
I can see how our platform is growing and what are our strengths and weaknesses. I make better decisions based on Heap.
Recommendations to others considering the product:
Spend time learning all the options that Heap offers. It will give you and your company valuable information and you’ll be able to automate tons of things.
Great Experience
What do you like best about the product?
An Indépendant Platform from Google. It get's old that google owns everyone's data.
What do you dislike about the product?
I wish the free package was a little more generous.
What problems is the product solving and how is that benefiting you?
Who is coming to what pages on my site.
We are a new startup and Heap has provided valuable feedback for on-boarding customers
What do you like best about the product?
Heap is easy to integrate, and its very intuitive, info is much easier to understand than google analytics.
What do you dislike about the product?
I haven't found any issues yet, we just use a basic integration which is perfect for what we need.
What problems is the product solving and how is that benefiting you?
Heap allows us to see what new users are doing on each page and how they interact, this has helped us understand users "getting it" on their first experience of our application.
Recommendations to others considering the product:
Heap is a great to tool to get information on users and their behaviour, doing a bit more integration to show user details is very effective in seeing repeat customers.
This has been very helpful for us in our early stages to understand each customer, we don't have millions of users or hits so the data for us very valuable and usable. We haven't explored higher volumes but the ability to create custom dashboard reports is good and I suspect it will work well for more traffic.
This has been very helpful for us in our early stages to understand each customer, we don't have millions of users or hits so the data for us very valuable and usable. We haven't explored higher volumes but the ability to create custom dashboard reports is good and I suspect it will work well for more traffic.
Grow into your analytics at your own pace
What do you like best about the product?
Autotrack - allowing you not to miss data
What do you dislike about the product?
Editing reports can be a bit cumbersome
What problems is the product solving and how is that benefiting you?
We’ve begun by tracking our various signup flows for the different apps we support, allowing us much greater visibility into where people are dropping off, through funnels, so we can focus our efforts on those specific friction points. Being able to clearly see the impact of the changes you’re making is incredible for us.
Recommendations to others considering the product:
A great opportunity if you’re starting out in analytics as it allows you to grow into it without missing out on data. With other solutions, you must implement specific tracking events and only from then will it allow you to see the results. Heap captures all of this data from the moment you install it, so when adding tracking points in the future, you’ll have a wealth of information already so you can make decisions instantly that improve your business.
Great product
What do you like best about the product?
Heap makes it easy for our team to understand how our application is performing across every step of the funnel and every type of traffic.
What do you dislike about the product?
The charting options are a bit limited in th GUI so we end up exporting a lot of data to excel to manipulate and visualize.
What problems is the product solving and how is that benefiting you?
We run all of our web dashboarding through Heap and use it to understand trends in our funnel. We also use it for marketing analytics and attribution.
Very useful to reproduce user behavior
What do you like best about the product?
Heap is very easy to understand and gives me all of the insights that I need to monitor conversion rates, occurring errors or to reproduce user behavior and to improve the product based on these insights. I would totally recommend it at any time!
What do you dislike about the product?
The only thing I would really like to have is to be able to add tables to the dashboard as well and to have a better guideline on how to identify a CSS selector.
What problems is the product solving and how is that benefiting you?
A lot..
- Engagement/Problems with onboarding process
- conversation rates divided by country
- occurring errors divided by browser
- sign-up vs. log-in statistics
- Engagement/Problems with onboarding process
- conversation rates divided by country
- occurring errors divided by browser
- sign-up vs. log-in statistics
The best solution for Analytics
What do you like best about the product?
Heap got great user experience. Easy to use, nice to see, intuitive concepts, along with great onboarding and support teams. Heap also has great customer success and training infrastructure. Absolutely great.
What do you dislike about the product?
A tool that is a little bit expensive, with a few integrations missing. Also, integrating with a few other tools, such as S3, turned out to be not so straightforward, but support was absolutely amazing guiding us.
What problems is the product solving and how is that benefiting you?
We are trying to correlate marketing efforts with impacts in conversion rate down the funnel. We currently have a pretty long and complex sales and would like to understand the impact of certain efforts at the top of our funnel into our global conversion rate. We also are currently building a tests pipeline, so that we can be an AB test company. We have realized that the ease of use of Heap allowed us to be faster in implementing changes and understanding results.
Recommendations to others considering the product:
Consider using Facebook Analytics first and then migrating to Heap for cost issues. But when you switch to Heap, do it with a very important executive sponsoring you and never forget to manage the transition that is going to happen. Also, be ruthless regarding organization, as this is a must when using Heap.
Auryc is robust data analytics tool, very easy to use
What do you like best about the product?
It's super easy to implement on our website, session reply function is great to use. One of the easiest data analytics tool you can find on the market
What do you dislike about the product?
The subscription is a little pricy, also doesn't work with native apps.
What problems is the product solving and how is that benefiting you?
Tracking user behavior on our web apps; gather user feedbacks using the feedback forms.
Recommendations to others considering the product:
If you are looking for an easy to use and robust data analytics tool. Auryc is the best choice.
Auryc is one of the best CX platforms for seeing and understanding your customers' true journeys.
What do you like best about the product?
With just 1 JS installed in 5 minutes, Auryc's platform returns actionable insights in a centralized location about user engagement, user replays, traffic, UX and the technologies that deliver our front end CX. For a startup like ours in the B2C space, getting our cross-functional teams to all see the same data is extremely valuable. No one debates anymore about why a KPI is flat or declining. Now we can all see it and having the visual and data to prove it sets the team to remedy the issues, not debate. them.
What do you dislike about the product?
We have implemented a one-page hybrid angular JS technology - that masks UTM - Auryc relies on inbound URL and conventional front end tech to track all of the data. It does handle one page hybrid sites too - but the Auryc team was able to find workarounds for all of the issues that our technology presented. In the end we have the data we need - despite the upfront implementation issues we had because of the way we used Angular JS.
What problems is the product solving and how is that benefiting you?
Auryc's User Replays caught major signup problems that let us implement redesign fixes for SignUp, SignIn, How To Videos, Deposit and Purchase screens, Our screens were not working as designed and our users were confused. Auryc let us find non-converting sessions, after watching only 5 of them we understood the problem well enough, confirmed by feedback users were leaving with us via Auryc surveys and responses we were getting from customer service team, to correct the problems immediately.
Recommendations to others considering the product:
Make use of their Slack-based consultative services - extremely helpful. Make sure you get their dashboard as well- it summarizes your daily KPIs
Great UX Tool
What do you like best about the product?
This tool has been able to identify low to critical bugs that QA does not usually catch on the website. If you've ever received a response along the lines of "Sorry, we are not able to replicate the issue", Auryc will catch that and send all errors on the page to you and your developers so you can patch it up fast.
I've also incorporated this into our contact center, so the customer service agents see exactly what I customer saw when they purchased a product. It's been very helpful to get that level of support to the customer during a service call.
I've also incorporated this into our contact center, so the customer service agents see exactly what I customer saw when they purchased a product. It's been very helpful to get that level of support to the customer during a service call.
What do you dislike about the product?
No major dislikes with the product. There may be some integrations (i.e. website feedback forms) where your team will have to spend time developing, but support on the Auryc side is there.
What problems is the product solving and how is that benefiting you?
Quick turn around on bug fixes for any post-production monitoring. The team and I watch a few sessions that bounced and we are, within 10 videos, able to catch friction points or critical errors on the website.
Recommendations to others considering the product:
Great CX/UXI tool with applications across Product, Design, QA, and Customer Service.
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