Heap
HeapExternal reviews
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Good way to review overall performance
What do you like best about the product?
It is very easy to create events using Events visualizer. It uses very less coding as compared to other analytics tools. I can also create dashboards and send it to multiple users at the same time. It is also simple to create graphs, funnels etc using events. Takes very less time to learn.
What do you dislike about the product?
The main dashboard shows data of more than one product connected with Heap. There is no way to exclude the information about two products
What problems is the product solving and how is that benefiting you?
We are able to understand which features are being used a lot.
The Backbone of our analytics!
What do you like best about the product?
The ease of use and powerful querying makes this tool priceless. Every day is a charm using a tool like Heap, sometimes the querying in other competitors tools makes it a bit tedious, but with heap everything is super quick and effective.
What do you dislike about the product?
The pricing of the Connect feature to a startup is unreachable. There should be an entry point of pricing for smaller businesses, the pricing is the only setback in a tool like Heap.
What problems is the product solving and how is that benefiting you?
We use heap everyday to track all of our users' behaviors, from UX to purchase. You can actually see everything your users are doing with the graph tools and reporting dashboards that come with Heap. Great tool!
Recommendations to others considering the product:
Great tool, the only setback is the pricing when you're a startup.
Really good analytics. quick and easy
What do you like best about the product?
no need to configure.
the docs are clean and easy to understand.
the docs are clean and easy to understand.
What do you dislike about the product?
1. in the reports, I would like to have a "sort".
right now it's sorted by the number of events happened during the session.
I would like to see it as the flow (without opening them one by one)
2. I would like the app to perform a "known issues test"
as facebook browser is known to cause issues, the system can check if it performs well for my site and let me know if it has any issues.
it can do so with different parameters, like wifi vs. mobile data, known issues with operation systems and so on..
right now it's sorted by the number of events happened during the session.
I would like to see it as the flow (without opening them one by one)
2. I would like the app to perform a "known issues test"
as facebook browser is known to cause issues, the system can check if it performs well for my site and let me know if it has any issues.
it can do so with different parameters, like wifi vs. mobile data, known issues with operation systems and so on..
What problems is the product solving and how is that benefiting you?
simple analytics.
I found a problem in the fannel in the facebook browser
I found a problem in the fannel in the facebook browser
Recommendations to others considering the product:
very nice.
quick and easy to use
quick and easy to use
Heap Experience
What do you like best about the product?
Heap is the perfect tool for matching up onsite behaviour with key business metrics. It makes it incredibly easy to track the impact of any changes on site. The retrospective ability to track on-site actions ensures nothing is ever lost from a data tracking perspective.The account team are also really responsive with any issues or queries.
What do you dislike about the product?
The key value from Heap is using the data downstream, it can sometime's be tricky to use the UI.
What problems is the product solving and how is that benefiting you?
We constantly use Heap to track on-site actions and funnels. We're able t quickly understand any changes on site and their impact on conversion metrics.
Comprehensive, Easy, Intuitive
What do you like best about the product?
Heap captures everything. Everything. Classifying web activity, analyzing, and creating meaningful reports is easier than any other web tool I have ever used.
What do you dislike about the product?
The things that other tools do well (pathing, channel attribution, etc) are not Heap’s strong suit.
What problems is the product solving and how is that benefiting you?
How tests are performing, what activity is leading to conversion (and which deter it), and a host of other ad hoc analyses.
No more worry about adding events to every feature - you can add them later
What do you like best about the product?
The biggest advantage of using Heap versus other event-based analytics services like Mixpanel is that you can define your events/pageviews retrospectively. This means that when you get moments like "I wonder how many people used feature X" but forgot to instrument it with events when shipping the feature you can add events and track all historic and feature events from that point. That is like magic.
What do you dislike about the product?
Everything is super customisable on Heap so it can be daunting setting up your reports and dashboards the first time.
What problems is the product solving and how is that benefiting you?
- Tracking feature adoption
- Measuring retention
- Measuring conversion rates in various flows/funnels
- Measuring retention
- Measuring conversion rates in various flows/funnels
My favourite analytics tool
What do you like best about the product?
Easily being able to filter using funnels
What do you dislike about the product?
Lack of mobile app intergation support for react native
What problems is the product solving and how is that benefiting you?
Monitoring forms to assess and address any drop off issues
Recommendations to others considering the product:
Just try it
Historical Events are Great
What do you like best about the product?
Being able to get history on events that weren't tagged previously is a game changer. Even exploring in the visualizer allows easy access to what parts of the page people are engaging with.
What do you dislike about the product?
The chart options aren't great and don't always follow best practices (side-eye to pie charts), more flexibility to sizing elements on dashboards would be nice.
What problems is the product solving and how is that benefiting you?
Company hasn't implemented HeapSQL yet, looking forward to using that for more advanced process mining question. Was able to use it to quickly see which elements on a menu users were using to help inform UX decisions.
Recommendations to others considering the product:
Too new a product to really get into this space.
Hours saved with Heap
What do you like best about the product?
Heap gave us an insightful view into how and what our online customers are doing. In a matter of hours were were able to build reports, dashboards, and realizations about our product portfolio.
What do you dislike about the product?
From a dashboard and one of its charts, when I click through to see more details around a data point, I'd like to be able to see a more condensed view of the data point. Currently, data points such as a sliver of clients take up a lot of screen real estate.
What problems is the product solving and how is that benefiting you?
We're analyzing user engagement with our cloud-based platform as well as how well new features are being adopted in their target markets.
Recommendations to others considering the product:
It's worth exploring and realizing how easily a non-programmer can manipulate data.
You don't need to be a data expert to get a lot out of this tool
What do you like best about the product?
Easy to set up, simple to understand, very powerful tool. Heap made data analysis fun. I was able to understand exactly how my product was performing on a minute by minute basis
What do you dislike about the product?
You should be able to view different queries side by side
What problems is the product solving and how is that benefiting you?
The ability to see user-level data has been an absolute game changer.
Recommendations to others considering the product:
worth it.
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