Heap
HeapExternal reviews
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Heap answers questions you didn't even know you had
What do you like best about the product?
The Heap UI is one of the most user friendly and intuitive in any SaaS tools I use. I truly enjoy using Heap on a day to day basis as the insights it provides are so valuable and its like a little treasure hunt. Whenever I have a theory, it take a matter of minutes to get hard data on what the reality of things is.
What do you dislike about the product?
Honestly, nothing comes to mind as a 'dislike'. I guess my only 'dislike' would be that I wish I had more time to use Heap and become a beyond expert Heap user. Their analysis functions can be somewhat foreign to someone who is primarily in a customer facing role, without the the expert data analytics know how, like myself. But recently they released "pre-built" reports which are extremely useful for me as a baseline to begin thinking about what questions I want Heap to answer and that the tool can.
What problems is the product solving and how is that benefiting you?
- Measuring Customer Adoption
- Identifying user actions/behaviors that lead to positive/negative experiences
- Identifying user actions/behaviors that lead to positive/negative experiences
Heap makes quick, actionable insights posible
What do you like best about the product?
Heap opens up the door for infinite opportunities to track - whether it's tracking a button click, page view, or anything else. It's super intuitive and easy to use.
What do you dislike about the product?
If you're used to GA, there is a learning curve and not yet parity with all GA can do (at least for marketing).
What problems is the product solving and how is that benefiting you?
We're tracking site behavior, helps us figure out lead form drop off, helps us retroactively measure.
Recommendations to others considering the product:
Make sure you understand what Heap gives you vs GA
Easy to use and not dependant on others
What do you like best about the product?
I don't need developers to implement code, and I can answer my data and behaviour questions.
What do you dislike about the product?
The event explorer don't consider interactions, I need to inspect the code.
What problems is the product solving and how is that benefiting you?
Measure the usage of certain feature, undestand user behavior
Best analytics tool I've used so far
What do you like best about the product?
Event/Segments definition is a breeze, the reporting tools and graphing options a very extensive
What do you dislike about the product?
We've been using it more extensively for about 6 months now and I still can't find anything I don't like about it
What problems is the product solving and how is that benefiting you?
We are mostly using it do analyze user behavior inside our app and improve stickiness to our product
Awesome at Tracking events with no need for developers
What do you like best about the product?
Heap allows you to track events and pull information from our website without the need for developers time. It has allowed me to asses how users are behaving, inspire A/B tests and then track A/B tests in detail with the help of VWO.
What do you dislike about the product?
It is not easy to build some reports with multiple columns in order to export the data or see all the data in easy to read manner
What problems is the product solving and how is that benefiting you?
User behaviour, understanding what events, buttons, filters really matter, finding issues in the user flow
Comprehensive and easy to use
What do you like best about the product?
I like the "Live" view of events - really gives a clear picture of activity and a great method to define events.
What do you dislike about the product?
Nothing I can think of - the initial planning in terms of naming conventions and organization is a bit daunting but that should work itself out.
What problems is the product solving and how is that benefiting you?
Trying to get detailed information about usage patterns. With Heap, we can finally get a clear picture of what is going on with out usage patterns to influence appropriate action.
Great tool to understand your customers
What do you like best about the product?
Really like the easy to use interface, which enables more powerful tools to leverage insights and give a holistic picture to understand your customer segment
What do you dislike about the product?
Nothing, Heap is fantastic, I highly recommend it to everyone who uses it
What problems is the product solving and how is that benefiting you?
Everything. Heap is our main go-to tool for our customer analytics. We have been able to glean insights to drive powerful conversations.
Recommendations to others considering the product:
Just get it - it's great
Complete CX tracking in one place!
What do you like best about the product?
Complete none-linear CX tracking. Screen recording every session across device types. Quantitative and Qualitative analytics. Immediately have an action play to improve your business.
What do you dislike about the product?
There are no complaints. We implemented Auryc in 1 hour and had discovered multiple issues we were unaware of in our checkout a few hours after that. Tool is amazing and the service has been the best of all. I would recommend Auryc to anyone in the business of winning with customers.
What problems is the product solving and how is that benefiting you?
Conversion funnel, silent errors throughout our site, customer experience, discovery of abandonment, site feedback. Basically everything. Our business doesn't have to assume what our customers are doing anymore - we see it. We are identifying invisible issues in hours not just guessing and immediate actionable items. Auryc is a game changer!
Recommendations to others considering the product:
Best business tool we have running on our site today for reducing friction. The service is outstanding.
Great Product and Even Better Support
What do you like best about the product?
The tool is simple and easy to use. The Support is amazing and they are willing to go the extra mile to make sure our needs are met.
What do you dislike about the product?
The search is not as user-friendly as our previous tool and setting up specific events can be a touch confusing, but the team walks you through it so makes it much easier.
What problems is the product solving and how is that benefiting you?
UX isssues and some random enviromental issues.
An excellent tool for a growing business
What do you like best about the product?
Auryc consists of key features that are useful in finding feedback from customers as well as finding bugs on websites.
What do you dislike about the product?
I like everything. Auryc is continuing to improve every day
What problems is the product solving and how is that benefiting you?
Customer support issues are being solved in an efficient manner. Bugs are being found in sessions that are reported to the dev team.
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