Heap
HeapExternal reviews
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Heap is always tracking
What do you like best about the product?
What we like best about Heap is that it always listening and gathering data even when we haven't thought of the question to ask it or report to run. Unlike other tools where you have to know your question a head of time, Heap allows us to always be tracking and can even retroactively go back in time to see how visitors to our site interacted with a certain component.
What do you dislike about the product?
Heap is a little hard to use the user interface. The other day was looking for a simple browser type report and it took quite a while to find it.
What problems is the product solving and how is that benefiting you?
Client experience
Great software. Serves our needs well
What do you like best about the product?
We are able to get valuable insights from the data. Also the ability to track events in the past is great.
What do you dislike about the product?
Would like to generate triggers from particular events, or if users get into specific cohorts to take actions.
What problems is the product solving and how is that benefiting you?
We have made important product decisions based on data gathered by Heap
Recommendations to others considering the product:
Triggers/webhooks from users entering in cohorts.
Incredibly useful for any company who cares about users
What do you like best about the product?
The most positive thing is the ability to retroactively obtaining information. Before using heap we always started gathering data as soon as we decided we wanted to measure something, but now we can access metrics from the past after deciding to measure them.
What do you dislike about the product?
There is still little functionality in terms of reporting. Reports and dashboards are essentially data taken directly from charts and tables. They could improve this by allowing more complex exporting features and more flexible dashboard building. Remember that the analysis will ultimately be used to share with someone else on the team.
What problems is the product solving and how is that benefiting you?
Heap helped us understand the impact of the features we develop in a fast way. For example, what pages were never visited, or which buttons and functionalities are clicked the most. What improvements in engagement did we have after deploying new functionality? It's not that it was impossible to measure, but it was definitely unfeasible considering the development needs, and now it's just embedded from the inception of each feature.
Great experience
What do you like best about the product?
ease of use. It is helpful in identifying issues in prod.
What do you dislike about the product?
Getting user specific data is not very straight forward.
What problems is the product solving and how is that benefiting you?
it's helping in identifying issues by monitoring behaviour of traffic
Actionable Data Collection
What do you like best about the product?
The detail of the data provided and the clarity of it. Knowing that all of the clicks on page and
What do you dislike about the product?
Session times being limited to 30 minutes.
What problems is the product solving and how is that benefiting you?
High-level questions like, "What are users doing most on our platform?" but moving deeper into the why of what they are doing
Recommendations to others considering the product:
Make sure that you have your KPIs in a row before you deploy this product. it grabs everything! if you're not clear on what it is you are trying to accomplish you can get lost in the data.
Have never used a better analytics tool
What do you like best about the product?
Being able to retroactively creating events
What do you dislike about the product?
Lack of precise control over timeframes on graphs
What problems is the product solving and how is that benefiting you?
Very easy to identify segments of users who I, as a product manager, can contact.
Recommendations to others considering the product:
Keep to a strict naming convention for events.
Very useful insight and outstanding customer service
What do you like best about the product?
Auryc provides a unique way to get insight on user experience all the while providing great hands-on one to one customer support. We are quite satisfied with everything Auryc has provided.
What do you dislike about the product?
I would say more so that there are opportunities to improve Auryc further. Both with the types of data collected and with ways of viewing the data in more ways so that specific troubleshooting cases can be done easier
What problems is the product solving and how is that benefiting you?
We were able to spot and resolve quite a few issues so far with the help of Auryc and we kinda just got started.
Easy to pull any query you can think of.
What do you like best about the product?
The level of detail we get from Heap Analytics has fundamentally changed our channel reporting. It's the backbone of our attribution and marketing analytics.
What do you dislike about the product?
For an early user I could see Heap being a bit more intimidating than other analytics tools.
What problems is the product solving and how is that benefiting you?
Marketing channel attribution and user journey mapping.
excellent tool to gather all the data, sort it ouot later
What do you like best about the product?
Once installed, it just collects and you can label data after the fact
What do you dislike about the product?
sometimes it's a little hard to find users / answer specific questions if you don't pass certain identifiers on events/pages. Historically, limited mobile app analytics.
What problems is the product solving and how is that benefiting you?
understanding what's happening on our site
The power to create detailed analytics for user interactions with your website
What do you like best about the product?
The best part of using Heap is being able to define specific "funnels" to understand at what point in your website flow users are dropping off. It helps to identify what areas need UI/UE improvements. If someone is dropping off at an obscure place in the page flow we can identify any issues or areas that need improvement quickly.
It's easy to filter site traffic and section off into various categories to understand where visitors go after clicking a specific ad.
You can also set up "Dashboards" to organize your reports and get a bird's eye view of all incoming data related to those reports.
Another cool feature is the "event visualizer" which allows you to browse your website and define events visually. For example, while using the visualizer, you can click buttons on your website and turn that into an "event" in HEAP. You can then go back into HEAP and pull data showing how many visitors clicked that button, along with other actions they took surrounding that action. The best part is, events are retroactive as far back as the date you first added the HEAP code to your website.
It's easy to filter site traffic and section off into various categories to understand where visitors go after clicking a specific ad.
You can also set up "Dashboards" to organize your reports and get a bird's eye view of all incoming data related to those reports.
Another cool feature is the "event visualizer" which allows you to browse your website and define events visually. For example, while using the visualizer, you can click buttons on your website and turn that into an "event" in HEAP. You can then go back into HEAP and pull data showing how many visitors clicked that button, along with other actions they took surrounding that action. The best part is, events are retroactive as far back as the date you first added the HEAP code to your website.
What do you dislike about the product?
Honestly I have not found anything that I dislike about Heap. That is rare.
What problems is the product solving and how is that benefiting you?
We are tracking the effectiveness of our Facebook and Google Ad campaigns. This helps us hone our ads and our landing pages in ways that give users a better experience on our websites and help us save money by discontinuing ineffective ads/landing pages.
It also helps us to discover "pain points" on the website and any areas where visitors could be getting frustrated and leaving the site.
It also helps us to discover "pain points" on the website and any areas where visitors could be getting frustrated and leaving the site.
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