Heap
HeapExternal reviews
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Awesome data analysis tool!
What do you like best about the product?
The best feature is that it tracks all historical customer information even for events that you don't specifically define. It is also very powerful when you development team starts to input in server side and customer events.
What do you dislike about the product?
It is alittle bit limited in how you can do more complex analysis of the data within the heap platform. Its perfect for most teams but at ver advance levels you need to export the data to a new database to run complex queries.
What problems is the product solving and how is that benefiting you?
We use it for full funnel analysis and optimization. It has helped point out key drop off spots. We also use it to track our optimizely a/b test groupings and analyze how a/b tests are performing.
Recommendations to others considering the product:
Heap has a great support team for our account. They are always very response and we share a slack channel with them to communicate.
Great retroactive insights
What do you like best about the product?
The fact that it starts tracking each and every event from the get go. We can start analyzing the past data just by creating reports of any trackable event. Other products need us to set up the events to start with if we want to track them, but Heap tracks it all automatically in the background.
What do you dislike about the product?
There needs to be ample training on the product, and a platform for the users to collaborate an share their learnings. There are a lot of features that we may not know unless we get into a training program.
What problems is the product solving and how is that benefiting you?
We track customer conversions through funnels. Also, we use it to substantiate our analysis on the user behavior and pain points.
Recommendations to others considering the product:
The product is great if you like to track the website traffic!
Great product insights and customer support
What do you like best about the product?
It's great that non-engineers can do most of the heavy-lifting for any new analytics that we want to see. The automatically captured data means we don't have to wait for an engineer to free up or data to be collected. Everything is done in the background until we want to pull analytics.
What do you dislike about the product?
There are some nuances between different methods of counting that require referencing documentation or reaching out to support to confirm that my interpretation is correct.
What problems is the product solving and how is that benefiting you?
Making product decisions that are data-driven quickly. We no longer need to sacrifice speed for due diligence.
Recommendations to others considering the product:
Instead of trying to understand all aspects and features of Heap, just start with one question. You can continue to build out events and definitions in Heap when they become useful to your product questions.
Customer Care Manager
What do you like best about the product?
I like being able to review how the customer are using our site and being able to find new ways to help them.
What do you dislike about the product?
It seems some of the videos are jumping and cuts off some information.
What problems is the product solving and how is that benefiting you?
Why customer are having issues with checking out. I am able to also see what my agents are doing to help customers.
Auryc is Great for any size Company
What do you like best about the product?
Auryc displays sessions entirely as well as support an easy user interface.
What do you dislike about the product?
nothing. works as expected. A lot better than most services.
What problems is the product solving and how is that benefiting you?
Able to find UI problems that users mistake or have trouble with.
Heap is the most comfortable analytics system, that I have ever used.
What do you like best about the product?
1. Simple logic of creation (segments, pages, reports)
2. Visual mode for page tracking
3. Quick connection response (app-segment-heap)
2. Visual mode for page tracking
3. Quick connection response (app-segment-heap)
What do you dislike about the product?
When marking pages in the app, it is auite difficult to whether page/feature marked or not.
What problems is the product solving and how is that benefiting you?
Heap helps us:
1. Do customer success
2. Change uncomfortable things in the app
3. Use BI based approach in desicion making
1. Do customer success
2. Change uncomfortable things in the app
3. Use BI based approach in desicion making
Valuable insights for marketing and site developers
What do you like best about the product?
The #1 standout feature of Heap Analytics vs every other analytics tool that we use is that nearly every event from all of your users is automatically recorded. If you define a new event a year after you start using Heap, the HISTORICAL stats for that event are available.
This is a unique and extremely valuable feature of the way Heap tracks activity of your users. I can't count the number of times someone has wanted to know stats on something we haven't thought of before. In seconds, I can define a new event and analyse that event on its own or as part of a conversion funnel.
Heap makes it simple to add properties to your users or record custom events against a user as well. We use Heap as an adjunct to our A/B testing in VWO by assigning a Heap user property to track which variant of a test each user saw. We can dig deeply into user behaviours and conversion data alongside the normal goals in VWO.
We have a number of custom dimensions that we push to Google Analytics and it's simple to add these to Heap as well.
This is a unique and extremely valuable feature of the way Heap tracks activity of your users. I can't count the number of times someone has wanted to know stats on something we haven't thought of before. In seconds, I can define a new event and analyse that event on its own or as part of a conversion funnel.
Heap makes it simple to add properties to your users or record custom events against a user as well. We use Heap as an adjunct to our A/B testing in VWO by assigning a Heap user property to track which variant of a test each user saw. We can dig deeply into user behaviours and conversion data alongside the normal goals in VWO.
We have a number of custom dimensions that we push to Google Analytics and it's simple to add these to Heap as well.
What do you dislike about the product?
I can't think of anything I dislike. As with any tool, once you start playing with it there are always MORE things you wish you could do. However, it's easy to use and one of our essential toolset items.
What problems is the product solving and how is that benefiting you?
- Supporting A/B split testing insights
- Troubleshooting error paths or user actions that led to a customer service call
- Gaining insights and data on feature usage by user groups
- Reporting on conversion funnel stats and identifying key conversion influences.
- Troubleshooting error paths or user actions that led to a customer service call
- Gaining insights and data on feature usage by user groups
- Reporting on conversion funnel stats and identifying key conversion influences.
Most flexible analytics tool out there, still getting better
What do you like best about the product?
We used a bunch of different tools before we found Heap, and have been using it for the past 4 years. Its ability to record everything and let you figure out what you want to query later, rather than having to write code to record particular events and then wait for the data to get collected, is a killer differentiator when compared tools like Mixpanel
What do you dislike about the product?
The interface hasn't always been leading edge, but it's definitely improved over the last 12 months
What problems is the product solving and how is that benefiting you?
We use Stitch for both our mobile app and our web apps and web site to analyze user behavior and make decisions.
Recommendations to others considering the product:
Give it a try, it's easy to implement and to test out
Great tool to track product use without having to think about all the use cases
What do you like best about the product?
Easy and straightforward to get started. In just a few minutes I was able to start tracking user actions on my site
What do you dislike about the product?
I wish it would allow me to view user actions like Fullstory
What problems is the product solving and how is that benefiting you?
I can easily graph and calculate retention rate. Track source of traffic.
Easy to build and monitor reports
What do you like best about the product?
Great platform for building reports/dashboards and tracking users in real-time.
What do you dislike about the product?
The 'behavioral flow' reports could use improvement.
What problems is the product solving and how is that benefiting you?
We use Heap to monitor our ecommerce site, check user paths to discover bugs, and to analyze the experiments we run on our site.
Recommendations to others considering the product:
You will need an engineer to define custom events for full functionality.
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