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Like having front row seats to our conversion funnel
What do you like best about the product?
I love being able to see the drop off at every stage of the funnel and the flexibility of filtering to hone in on insights paired with videos of user behavior onsite at every stage.
What do you dislike about the product?
It requires quite a bit of technical sophistication to be able to use it in a meaningful way.
What problems is the product solving and how is that benefiting you?
Conversion funnel optimization. We've been able to isolate opportunity areas based on the stats, optimize the site based on user videos, and see measurable results.
Auryc is an amazing tool!
What do you like best about the product?
I really like the recorded actions of each visitor to the site. It helps us to know where users are spending the most time and what content is most important. I really enjoy viewing the heat maps and session recordings. I can see first hand what visitors are doing once they enter the site such as pages they are viewing, content or images they find most important. The session recordings also shares where the visitor might be having trouble when it comes to completing an action.
What do you dislike about the product?
There is nothing I do not like about Auryc. I think it is a great platform. The dashboard provides many features that any client would find user when it comes to learning more about the visitors journey.
What problems is the product solving and how is that benefiting you?
We are solving issues with our site in order to make it more user friendly. It's great to know what pages users are dropping off so we can fix those issues. It also helps to see where we can place CTAs to make easier for visitors to complete an action.
Recommendations to others considering the product:
Definitely take a look at session recordings. That feature is amazing and provides a lot of insight. We tend to go back and view session recordings if we see that our bounce rate is high and actions have decreased. This helps to view where on the page visitors are finding not useful. This also helps us to improve where content and CTAs are placed on the page.
Brilliant service and technology
What do you like best about the product?
This is not just a SAAS platform. The amount of effort which they put into ensuring that you get usable information from the platform is nothing short of extraordinary.
What do you dislike about the product?
Frankly I can't think of much. The combination of technological capability and service makes this hard to dislike
What problems is the product solving and how is that benefiting you?
We are constantly iterating our website and rely heavily on Auryc to provide real time feedback on how successful these iterations are.
Recommendations to others considering the product:
Try it - the service will get you hooked.
Finally you can have a complete picture of your customer's behavior
What do you like best about the product?
You can join the three things you need to understand the behavior on the same platform: session replay, analytics data and surveys. That way, you can segment in a much smarter way, with more tools (ie session replay) to join the things you quantitatively know about the customer with qualitative data.
The platform is very intuitive once you get to know it and it's very "smart", in the sense that once configured, it works pretty much automatic.
Also, the support and responsiveness of the team is amazing. They have a Slack channel where you get an answer almost instantly from Amod and his team. It's not only that they give you support to understand how to use the platform; as they are experts using if, they help you understand what's going on with your site's performance when there are issues.
The platform is very intuitive once you get to know it and it's very "smart", in the sense that once configured, it works pretty much automatic.
Also, the support and responsiveness of the team is amazing. They have a Slack channel where you get an answer almost instantly from Amod and his team. It's not only that they give you support to understand how to use the platform; as they are experts using if, they help you understand what's going on with your site's performance when there are issues.
What do you dislike about the product?
A few usability things that I think are important and I believe they are already working on: be able to see some of the metrics as relative metrics instead of absolute, and things on that line.
It's also important to be able to configure alarms in case metrics cross a threshold, that way you don't need to check every time. Sending reports over email would be useful and in general more "smart" analysis of the data.
It's also important to be able to configure alarms in case metrics cross a threshold, that way you don't need to check every time. Sending reports over email would be useful and in general more "smart" analysis of the data.
What problems is the product solving and how is that benefiting you?
For customer analysis primarily. That of course adds the session replay + feedback parts of the product important to fully understand the customer analysis. Plus, debugging is way easier when you can track the users that are showing altered metrics.
I think the fact that you have everything on the same platform is not only comfortable because you don't have to use several services; it's very important because you are able to track the sessions and feedbacks to the users that show specific metrics. For example, users who went to checkout but didn't convert: what do they think about us (feedback), what other behavior they show (metrics) and what do they do on the site (replay)? It gives a complete picture that is very important to have, otherwise you have pieces that may not match completely.
This, plus the analysis and help that the team gives to help you understand better, makes Auryc a very complete solution for customer journey, usability analysis and even debugging when something is not working.
I think the fact that you have everything on the same platform is not only comfortable because you don't have to use several services; it's very important because you are able to track the sessions and feedbacks to the users that show specific metrics. For example, users who went to checkout but didn't convert: what do they think about us (feedback), what other behavior they show (metrics) and what do they do on the site (replay)? It gives a complete picture that is very important to have, otherwise you have pieces that may not match completely.
This, plus the analysis and help that the team gives to help you understand better, makes Auryc a very complete solution for customer journey, usability analysis and even debugging when something is not working.
Recommendations to others considering the product:
Trust the team, they really know what they are doing and will be extremely helpful and promptly when needed.
Also, take advantage of their expertise with other customers: they know benchmarks, good practices that may suit well with your business based on your industry, and so on.
Also, take advantage of their expertise with other customers: they know benchmarks, good practices that may suit well with your business based on your industry, and so on.
More than customer experience tool, with the best customer success team.
What do you like best about the product?
Auryc has been a great tool to understand customer struggles. A lot of web analytics tools will give you stats about engagement, the progression from a page or funnel step being down. While Auryc shows you exactly what about the page or step is causing a certain metric to be down. It helps you see your customer struggle and empathize with them to create a better experience. Conversion rate optimization without Auryc is really difficult as you might have the best intentions to improve the design of an existing experience while seeing the actual interaction is sometimes eye-opening. We have used Auryc for many areas of insights and process beyond CX - fraud detection, prepare business cases for certain features over others. Auryc has a very unique feature where you can look at various levels (user, clicks) within their funnels which make it a great to understand action and consequence. Ability to create surveys and see sessions, where a survey or feedback response was negative, is what you would want to have.
What do you dislike about the product?
I wish we could have more features and we had one tool for web analytics and customer experience.
What problems is the product solving and how is that benefiting you?
Fraud detection and Follow up
Customer Struggles
Conversion Rate Optimization
Customer Journey
Single view of the customer across devices.
Creating the Abandon cart email process based on Auryc data
Customer Struggles
Conversion Rate Optimization
Customer Journey
Single view of the customer across devices.
Creating the Abandon cart email process based on Auryc data
Insightful Web Analytics for online growth
What do you like best about the product?
It's easy to use and straightforward. The team at Auryc are always available to answer any questions that you might have and they even provide hands on work if required.
What do you dislike about the product?
So far the service has been great, nothing noteable at the moment.
What problems is the product solving and how is that benefiting you?
Speed of our website, and figuring out where to spend time and resources on our website. Learning more about the traffic flow and how users truly interact with our site.
Outstanding responsiveness and support
What do you like best about the product?
The support I've received from Auryc representatives has been amazing. I applaud them on being timely with answers to questions and their dedication to helping me understand the tool and all it can offer us. In terms of the tool itself, I like how granular you can get on digging into the data. For example I used it last week to find all Internet Explorer 11 users that clicked place an order within a specific time frame, bookmarked it and sent it to our development team to fix an issue we are having with conversions through that browser. The feedback aspect for users of the site is also useful for identifying issues we may be having.
What do you dislike about the product?
I wouldn't say there is anything I dislike. There is so much a client can learn from the tool and trying to teach yourself how to use certain features is very overwhelming. It is important to receive a thorough training to truly reep all the benefits it offers. The development team is also very responsive to questions, issues and requests and has taken some of our suggestions into account and made tweaks to the program itself which is amazing!
What problems is the product solving and how is that benefiting you?
Mainly, we use Auryc to identify and alleviate customer conversion friction. We watch user sessions to find culprits, error messaging, user behavior, etc. The heat, click and scroll maps are great tools for evaluating user experiences in order to optimize our website.
User Journey Insight
What do you like best about the product?
Being able to view the users experience. Provides insight to how the user uses the site and indicates improvements and issues encountered. Improves customer experience so they do not have to recreate the scenario and send in screenshots.
What do you dislike about the product?
Not all the entry points are being captured yet but will be in the near future.
What problems is the product solving and how is that benefiting you?
Customer issues and adds the ability to provide IT with the user experience leading up to the reported issue.
Fantastic web analytics at an unbeatable value
What do you like best about the product?
The team at Auryc has been incredibly helpful, and the software is very robust. My favorite part of Auryc is the ability to retroactively run an analysis. Where in other web analytics tools one must set up metrics and events to measure, with Auryc one can take any interaction and run an analysis.
What do you dislike about the product?
The software is very new, which is always a bit of a gamble but has been a winning bet for us.
What problems is the product solving and how is that benefiting you?
We have run analysis on the effect of the CCPA implementation as well as gotten help with combining online and offline conversions. Auryc has been instrumental in helping understand how changes to our site effect total conversions. Moreover, Auryc has been very nimble in its ability to create custom dimensions.
Recommendations to others considering the product:
Reach out to them now. The team at Auryc is nimble and very willing to help. Honestly, we have tried lots of vendors over the years and Auryc has been one of the best.
Opportunities to improve, courtesy of Auryc
What do you like best about the product?
I really love the breadth of features that Auryc offers. The platform offers many different ways to analyze the customer experience and get relevant feedback.
What do you dislike about the product?
So far, no complaints. The product and the service have both been outstanding.
What problems is the product solving and how is that benefiting you?
We've discovered a number of customer touchpoints that needed fine-tuning to improve the customer experience. Watching session replays has been particularly interesting. Some experiences that we thought were intuitive turned out to be confusing pain points for our customers.
The Voice of Customer feature has also been a great way to connect and get feedback from customers.
The Voice of Customer feature has also been a great way to connect and get feedback from customers.
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