Heap
HeapExternal reviews
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Flexible tool, great analytics
What do you like best about the product?
Flexible analysis of any product event by anyone
What do you dislike about the product?
server-side events are opaque and need reliance on the engineering team
What problems is the product solving and how is that benefiting you?
Analysis of product usage, link usage to business outcomes
Heap was instrumental in figuring out customer pain points during our UX/UI revamp.
What do you like best about the product?
Heap was extremely simple to set up. It required minimum setup from our dev team. Once I had the events and properties in place, I was able to seamlessly create dashboards to keep track of a user's journey. The icing on the cake was seeing a video of a user performing actions on our platform. It gives us a direct look into seeing where a customer struggled and faced friction. This was instrumental in our new UX/UI revamp project.
What do you dislike about the product?
Although I got accustomed to the platform fairly quickly, it took a week or two to ensure the correct events were set up. The auto-captured and labeled events were not that accurate and confusing. We resorted to using the API to see our custom events.
What problems is the product solving and how is that benefiting you?
The session replays have been fantastic. Before, we would try to contact our users to get as much feedback as possible and this has really streamlined that process. We know who the users are and can watch them use the platform in real-time.
Great platform, good UX and very helpful team
What do you like best about the product?
Team is always available to help. It's the best platform for marketeers as you can retrospectively apply events and tracking and it will have all past data versus GA where tracking only begins after implementing a change
What do you dislike about the product?
It's expensive and quite unflexible for us as a seasonal businesses. As we get larger i think this becomes less of an issue
What problems is the product solving and how is that benefiting you?
UX design, web analytics
A very user friendly product
What do you like best about the product?
I love how Heap can provide so many insights and when you think it has all the features, there is something new introduced in Beta and we get the first opportunity to use it! Also, it is very user friendly. It has amazing customer support and love that it can integrate with other tools like Medallia etc.
What do you dislike about the product?
Need to better define events and get them validated so we don't create duplicates and teams have lesser confusion.
What problems is the product solving and how is that benefiting you?
Customer journey and understand their pain points
Integration with Medallia helps to pin point a customer's issue and help to resolve better and faster
Integration with Medallia helps to pin point a customer's issue and help to resolve better and faster
Very useful and insightful tool
What do you like best about the product?
Ease of implementation and usage. Data is very useful for business decisions. Customer support has been on point.
What do you dislike about the product?
Higher barrier for a new user. Manual process sometimes to define events that could be more user friendly.
What problems is the product solving and how is that benefiting you?
Keeping track of our users and journeys. It helps us analyze users and make improvement decisions.
Great analytic for Saas
What do you like best about the product?
ease of use and customer care we got from heap
What do you dislike about the product?
there is nothing that comes to mind as a dislike
What problems is the product solving and how is that benefiting you?
Platform analytic and use journey
Heap for B2B app usage
What do you like best about the product?
Simple to use and graphs are easy to share.
What do you dislike about the product?
There could be some improvements in the account-level analysis.
What problems is the product solving and how is that benefiting you?
Understand which parts of the product are being used.
Great in deriving insights on product usage
What do you like best about the product?
Really easy to set up events that can then be tracked. It's a powerful tool in understanding what users do when they visit a page.
What do you dislike about the product?
I'd like to be able to create more types of charts, and download the data into a spreadsheet (not in a CSV format) so that it's easy to create more reports from it
What problems is the product solving and how is that benefiting you?
Product usage analysis
Product Manager
What do you like best about the product?
I learned to use it fairly quickly and run queries for my A/B tests. I love that it is mostly "drag and drop," and no coding knowledge is required to use the platform.
What do you dislike about the product?
The trainings were a little longer than I had hoped for. It would be best to have short 20-30 minute onboarding videos tailored to new users' use cases.
What problems is the product solving and how is that benefiting you?
I've used heap primarily to run queries on product performance and A/B tests when we are testing new initiatives. As a new PM, Heap was the least intimidating data visualization tool.
Great product
What do you like best about the product?
It is easy to learn and implement. The dashboards and reports are easy to setup and extremely insightful
What do you dislike about the product?
Sometimes with the auto-tracking Heap makes assumptions on events and how users are interacting with your product. Some help prompts when setting up events or reminders to review defined events to make sure they are being accurately tracked would be helpful.
What problems is the product solving and how is that benefiting you?
Heap is helping us better understand how our users are engaging with our organization digitally and how we can make our digital products more engaging and easier to use.
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