Heap
HeapExternal reviews
1,088 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Fantasic Tool & Great Customer Service
What do you like best about the product?
Auryc is an amazing tool. It is very user friendly and the sessions replays and abilities to create custom events are great for understanding customer behavior and troubleshooting issues. We also user Auryc's Customer Feedback tool, which is completely customizable.
My favorite part of working with Auyrc is the team--they are incredibly responsive and helpful.
My favorite part of working with Auyrc is the team--they are incredibly responsive and helpful.
What do you dislike about the product?
I have no complaints about Auryc--the tool is great.
What problems is the product solving and how is that benefiting you?
We use Auyrc for gathering Customer Feedback, investigating customer complaints/issues, and analyzing customers' journeys and engagement. We have a must better understanding of our customers' behavior and painpoints thanks to Auryc.
An excellent platform passionately supported by a extremely knowledgeable and responsive team.
What do you like best about the product?
How comprehensive the platform is. It provides a depth of insight unique in the marketplace.
What do you dislike about the product?
A somewhat high learning curve. The initial support provided by the Auryc team helps to overcome this, but the UI could still use refinement focused on ease of use for new users.
What problems is the product solving and how is that benefiting you?
We have been able to make our UX design process much more efficient. Auryc allows us to prioritize enhancements in a truly objective fashion.
Very useful tool and amazing support team
What do you like best about the product?
That we can watch actual user's sessions to understand what is working or not, so that we can make informed decisions with our user experience. And, their team is fast, friendly, and so helpful.
What do you dislike about the product?
The initial learning curve felt steep, but once I dug in it really wasn't. And, their team is so ready to help you get going.
What problems is the product solving and how is that benefiting you?
Understanding the high and low points of our user experience. We've finally been able to track down some longstanding login issues that we could only have found by watching actual user sessions.
Auryc is the best tool I've ever used to understand our customer experience
What do you like best about the product?
Auryc allows us to understand our customers from their perspective; From understanding how they interact with our site and features, to identifying user friction and common pain points. This is a must-have tool for product managers. Working with Amod and his team has been an amazing experience - they have excellent customer service and a customer success mentality.
What do you dislike about the product?
It takes a small learning curve, though Auryc's team has always taken our team by the hand.
What problems is the product solving and how is that benefiting you?
Understanding and reducing customer friction, KPI measurement, and customer interaction to achieve product success.
Can't get enough of Heap!
What do you like best about the product?
Love how easy to use the Tool is! Even for non-"data-minded" people. Love the reports, the sleek design, and the myriad ways to slice/dice the data and insights.
What do you dislike about the product?
The fact that I don't have enough time to research a lot more about the inner workings of reports to learn how to use the tools more insightfully. I think I'm really using the tip of the iceberg.
What problems is the product solving and how is that benefiting you?
I'm zeroing in on users who either aren't using our platform enough or are not using specific parts of our platform. This data guides me in reaching out to those users and providing extra resources they might need to increase adoption and potentially secure contract renewals and upgrades down the line.
I also provide adoption reports based on Heap data to several of my key clients. They love these monthly or quarterly adoption insights report, made possible by Heap.
I also provide adoption reports based on Heap data to several of my key clients. They love these monthly or quarterly adoption insights report, made possible by Heap.
Recommendations to others considering the product:
Weekly Newsletter? Digestible "hot tips" for specific use-cases? I know I need to spend more time learning about the platform but some suggestions would be super helpful and much appreciated!
Very informative
What do you like best about the product?
The data is sooo informative. it gives us very good insights
What do you dislike about the product?
I would have to say the pricing model. A feature or automation we wanted was a bit pricey.
What problems is the product solving and how is that benefiting you?
We are solving data problems. We just inject data in our platform but ko way of studying it or seeing a trend.
Recommendations to others considering the product:
Be ready of what data you wanted.
Easy to use for powerful analysis
What do you like best about the product?
Autocapture, event visualizer, speed at which data appears in the UI
What do you dislike about the product?
Not enough attribution options, not enough visualization options for charts/dashboards
What problems is the product solving and how is that benefiting you?
How users interact with certain pages/features, conversion rates of users between events with long lead time, changes in behavior over time
Recommendations to others considering the product:
It’s easy to get started with Heap and easy to use for digital analytics
Love using Heap!
What do you like best about the product?
The ease of using the platform, I love that I an quickly access information
What do you dislike about the product?
Nothing! The platform is very user friendly and helpful
What problems is the product solving and how is that benefiting you?
I am using Heap to pull reports. I have, again, liked how easy it is to use
Recommendations to others considering the product:
Use this product! It is excellent!!
Easy to use - great account management support
What do you like best about the product?
Easy to set up, generate reports, do funnel analysis
What do you dislike about the product?
Inconsistencies can exist if you have too many users in it - it's important that you have a key manager who approves event setups etc.
What problems is the product solving and how is that benefiting you?
Drop off in our funnels, conversion rates off of multiple CTAs
Recommendations to others considering the product:
Definitely useful for further analytics past what GA offers, great support, great for mobile + app analytics.
Game changer
What do you like best about the product?
Ability to define events on the fly, and instantly have retroactive data from the moment we dropped it in. User and segment-level analytics. Reporting and filtering controls are amazing.
What do you dislike about the product?
Price. It's spendy, but worth it. A little bit more power in defining events would be helpful for tricky situations like using 3rd party plugins, but what Heap provides in terms of identifiers, class names, etc. covers 95% of use cases.
What problems is the product solving and how is that benefiting you?
Understanding user behavior patterns in our product. This has allowed us to make data-informed decisions of where to invest, where to cut features, and overall measure the health of our product.
Recommendations to others considering the product:
If tracking analytics events is ingrained into your dev culture for every feature/change you ship, then you might not need Heap and other tools will provide the same benefits. But, if you don't yet know what you want to track, or you want to be able to understand your users' behavior on-the-fly, Heap is a true game changer. Drop it in the first MVP you ship, and you'll have data going forward - whether you know the events up front or not.
showing 181 - 190