Heap
HeapExternal reviews
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Developer friendly Analytics Tool
What do you like best about the product?
what I really enjoy about using Heap is to know how/where the data is collected from the interface (be able to see the HTML selectors involved in each event) or the user session that makes it easier to make sure that every event is tracking the interaction that you expect
What do you dislike about the product?
The report types available are great (Graphs, funnels, etc) and the interface to build your report is easy to use but sometimes it's hard to create more advanced reports using regular expressions or grouping more than 3 attributes of an event, I know there are some performance concerns but I have felt limited with the current interface for advances queries
What problems is the product solving and how is that benefiting you?
if the developer use good practices to create the HTML and CSS it is easy to create events without code changes and they are as reliable as a custom event by code and be able to create and analyze events with retroactive information
Absolutely necessary to understand website traffic conversion
What do you like best about the product?
I love using heap to track performance of web landing pages. Creating new events and funnel reports are so easy. We reports for all our important landing pages that we check regularly to track success and plan optimizations.
What do you dislike about the product?
Cookies impede on not being able to get the full picture
What problems is the product solving and how is that benefiting you?
Able to understand page to form fill conversion rates. With that we have increased lead volume and pipeline.
Get every questioned answered with heap reports
What do you like best about the product?
Being able to retroactively see what users are doing on the site, and being able to create reports to check in on the same data week to week.
What do you dislike about the product?
I'd like more guidance or suggestions on what kind of reports that other companies are doing that maybe I haven't considered yet.
What problems is the product solving and how is that benefiting you?
Getting more detailed in reporting and being able to slice and dice data in an easy way.
Heap makes it easy for me to analyze how users are interacting with our product
What do you like best about the product?
After a small learning curve, I'm able to create any reports I need to learn how people are using our products. As a non-engineer, it's still really accessible to me (even defining events, which I've been unable to do in many other analytic platforms) and I love the sense of autonomy I gain from being able to do this on my own and continue to support my team's growth based on data.
What do you dislike about the product?
I sometimes find the resources difficult to understand, mostly because my use case does not fit the ones they list. I wish they were a little less jargony and more straightforward. I also would love more nuanced features for sending email notifications as data changes.
What problems is the product solving and how is that benefiting you?
I work mainly in documentation so I'm looking to see areas where people stop using the product (funnels are helpful for this) or to understand under-utilized features that we might be able to support more people in using.
Love the tool for data driven design
What do you like best about the product?
The funnel conversion tools with customizations. I use this part of Heap the most; it usually informs my design decisions by helping me learn more about how users compare to past/current experiments and view the data with specific fitlers like comparisons / "users who have done" etc.
What do you dislike about the product?
There is a learning curve for a tool like heap and the onboarding could be better. Additionally, I would love the capability to mass-add events or filters when analyzing a funnel conversion flow. It would be great to have a tool that allows you to select "compare users who have done XYZ to users who have not" instead of manually having to fill in the "users who have not" each time.
What problems is the product solving and how is that benefiting you?
As a manager for a growth team, I primarily use heap to understand the user journies as well as high drop-off rates and user pathways. This helps me design experiments to improve conversion rates, it has helped me evaluate what features in our product are more beneficial to users and should be better highlighted.
Recommendations to others considering the product:
I would recommend anyone who wants to use Heap to take the time to take Heap 101 and Heap 102 so they can become power users without many growing pains and use the tool for their needs.
Auryc meets the unique needs for B2B Platforms
What do you like best about the product?
The support received at all levels is second to none. From the POC, business validation, implementation, and ongoing support. Our platform serves Dealers, lenders, and multiple integration partners. With the implementation of Auryc, we are able to better monitor the behavior of our users and have a pragmatic approach to improve the UX and workflows backed by data. The ability to drill down from the analytics directly into sessions gives new insights to take action. The capability to have sessions come through with user feedback enabled by the integration with Qualtrics is another key benefit of the platform. Our Client Success and Product/Engineering teams do not need to contact the customer in order to observe user and platform behavior.
What do you dislike about the product?
I would like to see more use cases with B2B companies in the future.
What problems is the product solving and how is that benefiting you?
* Removing UX friction backed by analytical data
* Ability to observe user behavior without having to travel to customer sites during COVID
* Site feedback that now has the session replay
* Giving troubleshooting teams the ability not to have to reproduce a behavior
* Ability to observe user behavior without having to travel to customer sites during COVID
* Site feedback that now has the session replay
* Giving troubleshooting teams the ability not to have to reproduce a behavior
Recommendations to others considering the product:
Auryc should be on the shortlist for B2C and B2B companies evaluating tools for getting closer to users and uncovering insights to drive decisions for product and business.
Auryc a is user friendly platform
What do you like best about the product?
It allowed us to have greater clarity with the session recordings on how our users interact with our site to make better improvement decisions based on their behavior.
What do you dislike about the product?
The hit and click maps overlap once you scroll down
What problems is the product solving and how is that benefiting you?
First of all, understand better the user's behavior.
Second, collect data such as conversion rate and some other goals we have for our business unit.
Second, collect data such as conversion rate and some other goals we have for our business unit.
Recommendations to others considering the product:
Ask for training sessions to understand better the platform and also advice regarding your business to Auryc so they can set up a customized baseline.
Great tool
What do you like best about the product?
Auryc is a great company to work with, their customer service is exceptional. The tool works great
What do you dislike about the product?
So far I'm happy with the tool, although if I have to say one thing, you need to have training to really take advantage of it. Is intuitive enough but you still need to practice to understand how it works.
What problems is the product solving and how is that benefiting you?
Looking into website vitals and trying to make improvements
Great conversion optimization tool and superior customer service
What do you like best about the product?
The ability to watch user sessions to identify the friction points in a conversion funnel is incredibly valuable. I have used this tool on two different products, and the product team has gleamed insights on real world user frustrations with the product which you do not always get out of usability testing or analytics tools like Google Analytics or Adobe. The product, engineering, and professional services teams are incredibly responsive at Auryc.
What do you dislike about the product?
When you make notes on session videos, it is not always easy to locate the videos with notes or certain keywords in the notes.
What problems is the product solving and how is that benefiting you?
Driving up conversion rates.
Amazing way to learn more about your user behaviors
What do you like best about the product?
Auryc is a great tool that has helped us identify errors, rage clicks and issues in our workflow. It is greatly helping us view our user behavior. Auryc team is amazing to work with and so friendly and helpful. They are very responsive and with you the whole to ensure your success.
What do you dislike about the product?
I do not have anything I dislike about Auryc yet.
What problems is the product solving and how is that benefiting you?
Observing pilot dealer behavior
Observing user workflows to identify why users are dropping off/abandoning a workflow
Getting a video to watch with feedback helps us understand why a customer might be frustrated.
Observing user workflows to identify why users are dropping off/abandoning a workflow
Getting a video to watch with feedback helps us understand why a customer might be frustrated.
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