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What do you like best about the product?
Easy setup - most of the time you don't need dev support to create goals and all goals are tracked automatically from the start so there is a rare moment of "Oh SH*T we forgot to track this particular goal"
What do you dislike about the product?
Lack of integration with Google Tag Manager and sometimes creating a conversion goal need dev support.
What problems is the product solving and how is that benefiting you?
Built-in attribution model to get an informed decision on what's working and what's not.
Recommendations to others considering the product:
If you want a platform to track basically almost everything from the start, I would recommend Heap.
The Power of Auryc
What do you like best about the product?
Auryc helps our teams create a better customer experience, identify issues and opportunities in our e-comm funnel, prevent fraud, track the voice of our customers, and ultimately drive incremental revenue.
What do you dislike about the product?
The Auryc product and team are top tier, and they are always willing to go the extra mile to help. I have no complaints.
What problems is the product solving and how is that benefiting you?
We are solving several issues with Auryc: Improving site conversion, preventing fraud, validating multi-variant testing, assisting customers through their feedback widget, and so much more!
Recommendations to others considering the product:
If you are interested in leveraging a tool that will improve the UI on your site, track the voice of the customer, visually see how consumers interact with your site and how you can enhance their experience, Auryc is the tool for you!
This software will only help your website become better!
What do you like best about the product?
It is great to see customer feedback and watch how they used your website. If you are wanting to make your website more user-friendly, what better way than seeing how they actually use it firsthand!
We have had customers who have a hard time finding a page, and I have watched how which keywords they use or what areas they click to find something. We usually have what they are looking for, but we have learned better ways to make it easier to find.
We also look at the negative versus positive keywords to see what the commonalities were. For example, we foudn out our checkout had glitches with PayPal because many customers comlaints has 'PayPal' mentioned in their negative reviews.
There is also a heat map feature which is handy to show you if any scrolls and clicks below the fold on any pages.
We have had customers who have a hard time finding a page, and I have watched how which keywords they use or what areas they click to find something. We usually have what they are looking for, but we have learned better ways to make it easier to find.
We also look at the negative versus positive keywords to see what the commonalities were. For example, we foudn out our checkout had glitches with PayPal because many customers comlaints has 'PayPal' mentioned in their negative reviews.
There is also a heat map feature which is handy to show you if any scrolls and clicks below the fold on any pages.
What do you dislike about the product?
I takes a while to figure out how to use the system best and find the sessions. If any changes are made on the checkout pages, it can disconnect from sending all the information to the platform.
You cannot see any pop-ups in the session viewer, so you can miss some of the steps the customer used in sign-up forms or checkout pop-ups. You can now track some of the PayPal checkout process, but we were not able to see if there were any issues there before. This makes it difficult to see what exactly between PayPal and our system went wrong.
We only see the session of customers who placed orders. We are not able to watch someone browsing live even if they are logged in under their account.
You cannot see any pop-ups in the session viewer, so you can miss some of the steps the customer used in sign-up forms or checkout pop-ups. You can now track some of the PayPal checkout process, but we were not able to see if there were any issues there before. This makes it difficult to see what exactly between PayPal and our system went wrong.
We only see the session of customers who placed orders. We are not able to watch someone browsing live even if they are logged in under their account.
What problems is the product solving and how is that benefiting you?
Reports break down which devices and browsers customers use, and you will see which device and browser are used on individual sessions. This helps, for example, if we do not notice any issues on Google Chrome desktop but see that iPads with Safari have glitches. We then report this to our IT team, who can watch the session and see what happened exactly to fix it.
Besides fixing checkout, we have also updated the design layout of our pages to fit where customers slick and search more.
Besides fixing checkout, we have also updated the design layout of our pages to fit where customers slick and search more.
Auryc is an excellent service -
What do you like best about the product?
What has impressed me & my team is the comprehensive nature of the tool to address real-time issues to convey & ultimately resolve issues immediately.
What do you dislike about the product?
Ultimately, Auryc is an excellent resource that assists in the triage process of refining our tools. It does its job. Native android integration was challenging when the platform launched.
What problems is the product solving and how is that benefiting you?
The problem is seeing our tools from the end user's perspective. The benefit is the feedback & the visibility of their experience.
Recommendations to others considering the product:
Auryc is better than the competition.
Review from Cox Automotive Triage Team
What do you like best about the product?
The software provide a lot of information about the users and how they interact with various features on the website.
What do you dislike about the product?
Sometimes when the users switch to a new tab we cannot see what are they doing. It will help us a lot if we can see what they do on the other website.
What problems is the product solving and how is that benefiting you?
I am a part of Triage Team from Cox Automotive. We investigate incidents and issues from dealers as well as lenders of our website. With Auryc, I can look further into what our customers is doing on our website and have a better understanding of our customers.
Recommendations to others considering the product:
There are a lot of ways to search for something you want to see on Auryc, make sure you try all of those.
Incident Analyst
What do you like best about the product?
Customer Journey Analytics
Enterprise Feedback Management
Product Analytics
Session Replay
Enterprise Feedback Management
Product Analytics
Session Replay
What do you dislike about the product?
Im not sure due to my Internet network or Auryc but sometimes Aurc quite lag. Furthermore. There are a lot of empty time I have to wait while client do nothing. Why dont we cut it.
What problems is the product solving and how is that benefiting you?
I can reproduce what you user did and tracking if they have any issue or mistakes, hence I can help them to move on smoothly. Beside that, Auryc also help me to invest incidents as well
Recommendations to others considering the product:
Absolutely I will recommend this one for my colleagues
Great Insight into Customer Behavior
What do you like best about the product?
- Ability to have insight into how customers are using our products to drive decision-making
- Enable the troubleshooting of reported issues in a smarter way & arrive at the correct solution
Ex. When troubleshooting the engineers assume the customer behavior when implementing a fix, however, this is not always the case. Auryc helped to validate incorrect assumptions
- Flexibility to customize reports based on refined criteria
- Supports tagging to capture certain parts of the workflow
- Intuitive
- Enable the troubleshooting of reported issues in a smarter way & arrive at the correct solution
Ex. When troubleshooting the engineers assume the customer behavior when implementing a fix, however, this is not always the case. Auryc helped to validate incorrect assumptions
- Flexibility to customize reports based on refined criteria
- Supports tagging to capture certain parts of the workflow
- Intuitive
What do you dislike about the product?
We serve a business in which a session does not capture the end-to-end customer workflow (more end-customer driven and not user-driven) but I can foresee a future enhancement to Auryc where this need can be achieved.
What problems is the product solving and how is that benefiting you?
Ability to see how our customer conduct their day-to-day business utilizing our software & use this data to make decisions on future enhancements.
Auryc Experience Review
What do you like best about the product?
Being able to track and view recorded user activities.
What do you dislike about the product?
Not all of the playback sessions are searchable.
What problems is the product solving and how is that benefiting you?
Financial
Project Tech Lead
What do you like best about the product?
Retrieve user action and time information
What do you dislike about the product?
Miss some session in some case, not handle more error like this
What problems is the product solving and how is that benefiting you?
Capture user action and reproduce in development environment.
Fix unknow bug and able to get more data in detail.
I can review my member that they apply testing in production after go live or not.
Fix unknow bug and able to get more data in detail.
I can review my member that they apply testing in production after go live or not.
Recommendations to others considering the product:
Improve performance, friendly user interface.
Incredible solution for analyzing utilization plus so much more!
What do you like best about the product?
I really love how Auryc can visualize data, especially the sunburst display as well as the ribbons. The rage clicks analysis is a huge help as well!
What do you dislike about the product?
Very little! Though it does take a little bit to get used to how to use it and manually launching the event marker can be a little time consuming.
What problems is the product solving and how is that benefiting you?
Determining usage on new features versus legacy features. Understanding utilization of current features to determine long term strategy with new features and products. Determining where our major bugs or issues lie to correct and enhance the user workflow.
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