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Review
What do you like best about the product?
Amount of filtering that can be done on the dashboards, and the personalization of what I only need to see
What do you dislike about the product?
The amount of items that can be customized can be a bit overwhelming
What problems is the product solving and how is that benefiting you?
User experience, module usage, app usage
Great Customer Experience Analytics Tool!
What do you like best about the product?
The depth of the analytics is impressive. More than what you can ever do with Google Analytics (even Analytics 365) and coupling in session recordings and customer surveys make this a powerhouse of a tool for anyone looking to get more from their product, site, or app experience.
It's great to jump from the lost opportunity impact report right into session replays to digest what really happened in certain sessions. I can forward this ocver to my product team, who then dive into the error codes to know exactly what to fix.
Once you understand the full power of Auryc, it's easy to find where your customer's journey is hitting a wall so you can make the fixes necessary.
It's great to jump from the lost opportunity impact report right into session replays to digest what really happened in certain sessions. I can forward this ocver to my product team, who then dive into the error codes to know exactly what to fix.
Once you understand the full power of Auryc, it's easy to find where your customer's journey is hitting a wall so you can make the fixes necessary.
What do you dislike about the product?
Like any powerful tool, there is a bit of a learning curve. My team was VERY reliant on the support team for a while. They are great, but would love to have some more documentation.
What problems is the product solving and how is that benefiting you?
- Uncovering where our customers expereince friction (and what is causing it)
- Where we should devote efforts to optimizing the path to purchase
- Watching (with the session recordings) what really happens as they try to checkout or simply navigate through our site
- Customer feedbak analysis
- Where we should devote efforts to optimizing the path to purchase
- Watching (with the session recordings) what really happens as they try to checkout or simply navigate through our site
- Customer feedbak analysis
Recommendations to others considering the product:
If you are finding other tools too basic. If you REALLY want to understand your customer's digital experience. If you are looking for ways to recover lost sales. You need Auryc.
Rely on the support team in the beginning, but ask for more training so that you can become more self reliant.
Rely on the support team in the beginning, but ask for more training so that you can become more self reliant.
Whistle Labs
What do you like best about the product?
Auryc provides me deeper insights about my website, which allows me to make better decisions
What do you dislike about the product?
The platform can't be tricking to use, if you could simplify your UX I would use it more often
What problems is the product solving and how is that benefiting you?
I use Auryc to better understand the customers journey on our site, purchase funnel, rage click, conversion rate, post-purchase survey
Identify/help with customer pain points
What do you like best about the product?
The sessions
Marking specific events that we want to capture
Generating reports before and after changes are implemented
Sharing the exact session in question with the team to show exactly what is happening and where dealers are facing the issue
Marking specific events that we want to capture
Generating reports before and after changes are implemented
Sharing the exact session in question with the team to show exactly what is happening and where dealers are facing the issue
What do you dislike about the product?
Some popup windows are not displayed when setting the event markers. For that I have to reach out to Auryc client support.
What problems is the product solving and how is that benefiting you?
Customer pain points
How well the newly implement solution worked out for out dealers. So looking at the session gives us the ability to view and generate custom reports
Auryc has helped me with meeting and completing NFRs set for my feature work
How well the newly implement solution worked out for out dealers. So looking at the session gives us the ability to view and generate custom reports
Auryc has helped me with meeting and completing NFRs set for my feature work
Best web analytics tool so far
What do you like best about the product?
- Integration with product is very easy.
- Heap allows to track and create a profile for a user how is using multiple products from multiple devices.
- Live tracking and event visualization are very precise.
- Low bandwidth consumption.
- Heap allows to track and create a profile for a user how is using multiple products from multiple devices.
- Live tracking and event visualization are very precise.
- Low bandwidth consumption.
What do you dislike about the product?
- I've not come across any other requirement which is necessary and I couldn't found on this platform, though I'm very new with this product.
- Pricing details are not available even for very basic plans. I think it could give us idea and more options to compare with peer producs.
- Pricing details are not available even for very basic plans. I think it could give us idea and more options to compare with peer producs.
What problems is the product solving and how is that benefiting you?
- Analyzing customer pattern.
- Analyzing same user who is using multiple products of the same company.
- This could be very helpful for marketing/advertising company who display offers/content where customer is more focus.
- Analyzing same user who is using multiple products of the same company.
- This could be very helpful for marketing/advertising company who display offers/content where customer is more focus.
The tool provides useful and actionable insights
What do you like best about the product?
The tool provides actionable insights with ease.
The report summary and the recorded user sessions are excellent.
The customer support team at Auryc is also very responsive and helpful.
The funnel analysis in Auryc gives a clear visual picture of where the customers are dropping off.
The report summary and the recorded user sessions are excellent.
The customer support team at Auryc is also very responsive and helpful.
The funnel analysis in Auryc gives a clear visual picture of where the customers are dropping off.
What do you dislike about the product?
Nothing that I dislike in specific. However, it would be nice to have better and exhaustive support guides/user manuals to help create custom reports and use the tool more effecively.
What problems is the product solving and how is that benefiting you?
We use the tool to monitor user engagement and behaviour. The tool helps us understand what works for the user & does not work and what could be better for them.
Recommendations to others considering the product:
The tool provides actionable insights with ease. The report summary and the recorded user sessions are great to understand user engagement. The team is also very responsive and helpful.
Great Analytic tool
What do you like best about the product?
I really like the Funnels and error tracking
What do you dislike about the product?
Events created by somebody in the team are not configurable, even if they are public, I am not able to edit them, I have to clone it, as an admin I will like to override those things
What problems is the product solving and how is that benefiting you?
Take actions to the customer problems
Exceeded all my expectations for analytics! It's so easy to get actionable data!
What do you like best about the product?
The Auryc team has made it so easy to get powerful, actionable data without a huge development effort. A great feature is that as soon as an event is added, the analytics for that event will be available within a short time, with historical data. I recommend Auryc for anyone that is looking to beef up their analytics to get insights into how your customers use your application / website.
What do you dislike about the product?
I actually don't dislike anything! It works really well for us, with just a little effort on our part.
What problems is the product solving and how is that benefiting you?
In just a short time, we have already gained valuable insights that will help our customers better use our applicaiton. We have already improved usability based on the insights from Auryc, and we have more changes on the way!
Very easy implementation and great actionable insights
What do you like best about the product?
They have an amazing team to work with. It is very easy to implement and we get great actionable insights
What do you dislike about the product?
Too much info load, need to pick and choose what is very important to you, don't get overwhelmed
What problems is the product solving and how is that benefiting you?
We are trying to understand how our users are interacting with our digital products. As we are rolling out new products to our customers, we are finding some valuable insights on what they are liking and what they are not.
Recommendations to others considering the product:
If you don't know where to start on product analytics, start here. If you are a lean team and can't build events to trigger every action that is critical, even more important to start with Auryc
Cant imagine life without Auryc
What do you like best about the product?
The summarized reports of all recorded sessions are fantastic!
What do you dislike about the product?
Given how much information is captured and made available, it is a bit hard to find exactly what you need at first.
But the Auryc support team is extremely responsive and helps as needed.
But the Auryc support team is extremely responsive and helps as needed.
What problems is the product solving and how is that benefiting you?
We need to constantly monitor user behavior in order to make tool & feature improvements.
Auryc helps us understand what works & what does not work for users of our products.
The breakdown of session details gives us all the information we need in order to engage with our users
Auryc helps us understand what works & what does not work for users of our products.
The breakdown of session details gives us all the information we need in order to engage with our users
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