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E-Commerce Manager
What do you like best about the product?
Viewing heat maps, click maps, and how much revenue each area of a particular landing page makes.
What do you dislike about the product?
Not being able to pinpoint our site speed issues.
What problems is the product solving and how is that benefiting you?
Catching friction points customers encounter so we can resolve them promptly.
Loving Auryc so far!
What do you like best about the product?
The consumer replay feature is amazing. It's incredibly helpful for my team and I to couple our quantitative analysis with the qualitative review of real users' experience!
What do you dislike about the product?
I don't think I have anything particular I dislike. We've only recently begun using the product and we're very happy with it so far!
What problems is the product solving and how is that benefiting you?
Auryc is helping us better understand our users. With such a large user base and given our rapid release cycles, It's incredibly helpful to have granular reporting and the ability to deep dive into video replays to measure our work's performance.
Great SSO integration.
What do you like best about the product?
As an admin of a corporation, I really enjoy how easy and fast their support team responds. It's especially great that we can reach out to their support via Slack. If I submit a request or a question via Slack I receive a response almost instantly which is amazing nowadays that we are all working remotely. I have even submitted requests or questions late in the day and have still received a response almost immediately. I call that great customer service. I can name a few other major companies that have not responded to support tickets for a month. Auryc is the complete opposite of that. I will like to add that Auryc does nicely integrated into Okta SSO. We simply created a group who can access the app and our process is that we assign a new user to the app then reach out to Auryc support and they handle the rest and even notify the end-user that the account has been created. Anything that is integrated into Okta is always a plus for me. That says to me that this company is moving with the time change since SSO is the way to go from a security perspective. For me what great software comes down to is how involved is the support team and can they assist us in achieving any issue that may arise. I have nothing but 100% confidence in Auryc support on getting our issue resolved quickly so that there are no downtimes for us.
What do you dislike about the product?
The only thing I dislike is the support sometimes does not update the admins if there are any systematical changes. If they do maybe it is my mistake and miss the note but there are times where I need to reach out to support and ask why it is not accessible. I then forward the update to the end-user. The good part about it is that Auryc support responds almost instantly which is great with an update. We even have a few other users who reach out to support directly via Slack which makes it nice so the requests aren't always on the support team for the company. To be honest there are not a lot of things I can say negatively about the company being an admin. I simply manage the app and Auryc does all the magic in the backend.
What problems is the product solving and how is that benefiting you?
I honestly don't use it as an end-user. I manage the Auryc Okta app so it's hard for me to answer this question. I do know that we use Auryc to gather data for some of our domains. I personally do not gather the data. I just administer the app access. I did mention that I do not personally use Auryc as I manage it so from what I can see is that we gather data from some of our domains which is speared across a number of employees.
Recommendations to others considering the product:
As an administrator, I cannot give too much info other than the Okta SSO setup is simple and seamless and I hear nothing but good things from the end-users. I would say that giving this app a shot may make a great difference for your company. We are a major company and continue to use it year to year so I cannot say anything but good things about this. From my standpoint anyone looking for a customer journey intelligence platform that is easy to adopt into your company with great support and easy to enroll into SSO. I would suggest going with Auryc. Look no further :) Auryc is the perfect app for this platform. Now keep in mind as I have mentioned earlier I do mainly come from the side to administer it and it has been a breeze from my side.
Heap is great..very transparent and easy to use..I would really recommend.
What do you like best about the product?
Information is clear..easy to understand and great for everyday use
What do you dislike about the product?
Not much that I disliked as expressed in what I mostly like about the application
What problems is the product solving and how is that benefiting you?
Everyday customer issue.. Locating and analyzing information
great for quick data visualization!
What do you like best about the product?
Easy to use filters, groupings and segments! I'm able to pinpoint which groups of users are doing what and at what rates. This is very helpful for planning tailored experiences and experiments for different users based on their user behaviour on site, or other identifying characteristics (ex device)
What do you dislike about the product?
The path function in heap could be clearer - I'd like to see how many users completed what paths, and similar to the influence touchpoints, a quick summary about which paths were most common
What problems is the product solving and how is that benefiting you?
Seeing page specific insights and overall insights for how our site visitors are interacting with the site. Which common touchpoints are highest converting, which flows can be better leveraged etc
Heap will change the way you think about product
What do you like best about the product?
It has an easy-to-use and intuitive interface. The features are thoughtful and a lot of work has been put into making it a useful tool. Dashboards show me exactly where I am at any given time and reports helps our team make informed decisions and validate the decisions we have already made.
What do you dislike about the product?
Initial onboarding was not ideal. It didn't feel very professional and it was difficult to get real value from it. Heap did pivot after we had some complaints and made good on what we paid for.
What problems is the product solving and how is that benefiting you?
We now can make informed decisions about the product we are releasing based on real data. We no longer need to make guesses on what is working and what isn't.
Very user friendly platform!
What do you like best about the product?
in-depth analytics / reporting capabilities
What do you dislike about the product?
Organization of info can make the program overwhelming to use
What problems is the product solving and how is that benefiting you?
directional tool to understand FB ad performance
Great service. A necessary tool for organizations that claim to be product minded.
What do you like best about the product?
Ease of use, developer friendliness, robust reporting, integration into data warehouses.
What do you dislike about the product?
Not a dislike, but if there were a pricing model that is more friendly to smaller companies, I think that would be very beneficial.
What problems is the product solving and how is that benefiting you?
Understanding how users are using our product, and being able to quantify.
Excellent Analytics Tool for Anyone
What do you like best about the product?
I can get very granular in terms of the purchase funnel by any category or SKU level to really understand what is working and where our opportunities lie
What do you dislike about the product?
It is complicated to figure out all of the functionality, but the user guides are very hepful.
What problems is the product solving and how is that benefiting you?
Where our customers are falling off and certain parts of the funnel where people get stuck.
Excellent self-service analytics and insights tool
What do you like best about the product?
Every single event is tracked and categorized; very simple for any team member (marketing, engineering, operations, etc.) to gain valuable insights from the tool.
What do you dislike about the product?
The product requires a bit of prerequisite knowledge, which is easily attainable via Heap Unversity or from a Customer Success partner.
What problems is the product solving and how is that benefiting you?
Funnel optimization, customer pain-points, unexpected behavior or site interactions
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