Heap
HeapExternal reviews
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A powerful analytics tool that works with minimal setup
What do you like best about the product?
I don't need to consider what I'll need to measure in future — I can simply log in, search for the event I'm interested in, and see how our users are using it. It's amazing that, after the initial development configuration, I don't have to do anything to the development site. I can check how new features perform right after we release them. This is the first time I have seen such a powerful tool that requires so little development configuration.
What do you dislike about the product?
The price could perhaps be lower, but there's really nothing I can complain about.
What problems is the product solving and how is that benefiting you?
I'd like to understand how users behave within our tool. With Heap, it's easy to measure the business impact of various features.
User-Friendly Experience that makes self-sourcing advanced reports seamless
What do you like best about the product?
Really easy to use, no learning curve. Connects product data and website data seamlessly.
What do you dislike about the product?
The web sessions and users are very different than what we see in google analytics. This can cause difficulties with determining source of truth.
What problems is the product solving and how is that benefiting you?
Connecting website visits to revenue and product signups
Great AI Copilot Powered Analytics Tools
What do you like best about the product?
I really how easy it is to generate reports and analyze data. You can create dashboard with ease and share public links as well for stakeholders who don't have access to Heap workspace. I really the AI Copilot they have, it reduces huge number of clicks if I want to analyze some data by just asking the Copilot.
What do you dislike about the product?
Sometimes filters options are confusing and not intuitive.
What problems is the product solving and how is that benefiting you?
It helps us analyze our product usage data. It has dashboard, segments, AI Copilot which makes it much more user friendly.
Easy to use analytics tool
What do you like best about the product?
Very easy to use and implement
Has a lot of features to analyze the data effectively.
Has a lot of features to analyze the data effectively.
What do you dislike about the product?
Nothing as of now. Will update if anything comes up
What problems is the product solving and how is that benefiting you?
It helps you to analyze product related data which can further help to make product related decisions
Autocapture is awesome
What do you like best about the product?
Heap Analytics' autocapture and post-capture event definition combine to enable us to capture everything up-front and to only making the investment to categorize user events that are actually business-significant. This lets us defer investment or even eliminate investment in defining events. It also enables us to avoid the expense of having valuable developer time taken up inserting event capture code throughout the front-end codebase.
The business value of putting the event definitions and taxonomy in the hands of both our Product Manager and Customer Experience Managers has revolutionized the User Analytics and Product Analytics functions in our company. The value of the freed-up opportunity cost to engineering is multiplicative because it really lets engineering focus on development of customer features instead of being distracted by the cross-cutting concerns of implementing user analytics and in particular of implementing taxonomized product analytics.
The business value of putting the event definitions and taxonomy in the hands of both our Product Manager and Customer Experience Managers has revolutionized the User Analytics and Product Analytics functions in our company. The value of the freed-up opportunity cost to engineering is multiplicative because it really lets engineering focus on development of customer features instead of being distracted by the cross-cutting concerns of implementing user analytics and in particular of implementing taxonomized product analytics.
What do you dislike about the product?
The graphical and data analysis features that come out-of-the-box are fine, but not fancy. We also bought Heap Connect so we do have the capability to define arbitrarily complex queries and visualization on Heap data, but it would be nice to have better capabilities out-of-the-box.
What problems is the product solving and how is that benefiting you?
We use Heap to:
1. Measure and track customer engagement for our busines-to-business web applications.
2. We use these engagment measures to identify issues in upcoming annual renewal processes and ongoing customer engagement.
3. Measure and analyze the success of new product features and identify areas for improvement in our existing features.
1. Measure and track customer engagement for our busines-to-business web applications.
2. We use these engagment measures to identify issues in upcoming annual renewal processes and ongoing customer engagement.
3. Measure and analyze the success of new product features and identify areas for improvement in our existing features.
Indispensable tool for insights
What do you like best about the product?
You can get very granular detail on user behaviour, knowing exactly who is using what and how often is exactly the information every business should be leveraging for product improvement!
Installation is so easy, development don't need to do a lot of work to add the script and you are collecting data from day 1.
Our CSM and their support team are excellent resources for helping with complex problems and the UI is always improving and easy for beginners to get started with!
I use it almost every day, it's as valuable as having 3 extra research resources and 3 times as fast!
Installation is so easy, development don't need to do a lot of work to add the script and you are collecting data from day 1.
Our CSM and their support team are excellent resources for helping with complex problems and the UI is always improving and easy for beginners to get started with!
I use it almost every day, it's as valuable as having 3 extra research resources and 3 times as fast!
What do you dislike about the product?
It can be kind of pricey depending on what you use it for - pay attention to the sessions and the volume of projects you intend to have. They are great people and will try to get you good value for your money, explain in detail what you want to get out of it, and they will try to get you the best deal!
What problems is the product solving and how is that benefiting you?
It gives me data and insight into who uses what and when, these are the most important questions to answer in UX.
One of the latest AI features has really hit on exactly what the challenge is for new users which is how to get answers to specific questions using data - this is one of the benefits of Heap which really helps me in my daily work, getting answers to business questions without needing to wait weeks for answers, all the data is at your fingertips, and once you have answered that question, you can keep those charts and dashboards and share them with anyone else in the company!
Very happy and proud of the work we have done in our company using Heap as the catlyst, it's all about getting questions answered and FAST.
One of the latest AI features has really hit on exactly what the challenge is for new users which is how to get answers to specific questions using data - this is one of the benefits of Heap which really helps me in my daily work, getting answers to business questions without needing to wait weeks for answers, all the data is at your fingertips, and once you have answered that question, you can keep those charts and dashboards and share them with anyone else in the company!
Very happy and proud of the work we have done in our company using Heap as the catlyst, it's all about getting questions answered and FAST.
An excellent autocapture tool for clickstream data
What do you like best about the product?
The live data stream makes tagging exactly the right event beyond easy. The metadata that comes along with each event out of the box is better than other autocapture tools and saves me so much time. The reporting capabilities are also more robust than other options, and you can build a wider variety of reports with Heap than you can with similar tools.
What do you dislike about the product?
I have not found Journeys to be as helpful as it was cracked up to be, but otherwise the reporting is great. Other very minor things, like checking on plan usage only shows you how many total sessions you've used, not X sessions out of Y allottment, so it's not helpful really.
What problems is the product solving and how is that benefiting you?
We previously had zero clickstream data on our product! It made understand where to make platform changes, how to design interactions, and other business-critical decisions incredibly difficult, and we did a lot of work based on annecdotal feedback and gut feeling.
Easy to use
What do you like best about the product?
It is really intuitive! The ui is easy enough I was able to pull useful dashboards without any previous knowledge. I know it capable of much more since I have seen colleagues do complex analysis with the available data...
What do you dislike about the product?
Nothing in particular. I do wish it came with some basic general usage dashboards so you need to start from scratch.
What problems is the product solving and how is that benefiting you?
Where are users stuck in the flow.
What actions are they engaging more.
What issues users run to more frequently
What actions are they engaging more.
What issues users run to more frequently
heap review
What do you like best about the product?
UI gives us insights about customer activities, and usage of the platform, and is user friendly
What do you dislike about the product?
limited configurations, limited data vizualisation
What problems is the product solving and how is that benefiting you?
heap gives us insights on how the customer got stuck in a technical issue, without them explaining it to us
Seamless visibility through Tableau and Heap
What do you like best about the product?
Heap is helping us understand a deeper analysis of the website without much effort to create a roadmap for future changes. It helps validate the data
What do you dislike about the product?
Data mismatch issue is something we have been observing sometimes
What problems is the product solving and how is that benefiting you?
It is helping us do a deeper user behavior analysis and understand where the visitors are struggling. We can also see the impact of the changes we are doing through Testing.
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