SailPoint Identity Security
SailPointExternal reviews
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Great SaaS Management tool you don’t know you need till you have it
What do you like best about the product?
First off, the team is great and extremely helpful, communicative, available, and frankly, cool. The customer service level they provide in setting up and maintaining the Intello infrastructure in your environment is a step above. They are incredibly responsive to bug fixes and prioritization of deal-breaking or pain points related to product and ask smart, diligent questions to make sure that the right solution is created based on the problem to be solved, not just the ask.
It is integration heavy and works well with most startup (and larger) environments, particularly centered around “core portfolio” services—IDP (Google, Okta, OneLogin), a spend platform (Xero, Expensify, Netsuite), and daily use tools (Zoom, Dropbox, etc.). Because it creates ample cross-checking, the likelihood of a service in use slipping through the cracks goes way down.
The product itself is also incredibly customizable and serves well for cross-functional use between IT, Compliance, DevOps, Finance, and in some cases, HR. Because teams can create fields applicable to their specific logging needs (and also log usage by team and department), it can serve as a reliable source of truth for all.
It is integration heavy and works well with most startup (and larger) environments, particularly centered around “core portfolio” services—IDP (Google, Okta, OneLogin), a spend platform (Xero, Expensify, Netsuite), and daily use tools (Zoom, Dropbox, etc.). Because it creates ample cross-checking, the likelihood of a service in use slipping through the cracks goes way down.
The product itself is also incredibly customizable and serves well for cross-functional use between IT, Compliance, DevOps, Finance, and in some cases, HR. Because teams can create fields applicable to their specific logging needs (and also log usage by team and department), it can serve as a reliable source of truth for all.
What do you dislike about the product?
Intello is still growing, and there are aspects of the product that still reflect that. It does not (yet) have tiered permissioning and access levels, could use a UI refresh, and needs a more robust syncing mechanism when tying teams and departments to existing Okta groups for automation.
What problems is the product solving and how is that benefiting you?
Intello is a fantastic tool for discovery when you have no collective source to start with. It provides a catalogue almost immediately that can be evaluated and maintained with easy access to remediation and access rescinding when the tool is no longer in use.
It is easy to use, making the spin-up time minimal and the cross-team collaboration more accessible (our partner teams were in there logging their own data almost immediately).
This was an exceptional addition during our compliance reviews (particularly SOC2) where before we had no source of truth around our tools and their compliance requirements. It was both a deliverable list with context, but also a quick location of reference and action when preparing for audit or responding to audit requirements.
We also found that it served as an active track of spend, which was a surprisingly beneficial way of beginning to create an argument for tool retention and expansion or retirement. Furthermore, we could see if people were signing up for trials in an unapproved method (from spend spikes) and point them to our contract and/or provide an appropriate hand slap. It’s a useful portfolio when building metrics around contract renewals (and a location to keep your contracts) and assessing the right number of users/seats to price.
It is easy to use, making the spin-up time minimal and the cross-team collaboration more accessible (our partner teams were in there logging their own data almost immediately).
This was an exceptional addition during our compliance reviews (particularly SOC2) where before we had no source of truth around our tools and their compliance requirements. It was both a deliverable list with context, but also a quick location of reference and action when preparing for audit or responding to audit requirements.
We also found that it served as an active track of spend, which was a surprisingly beneficial way of beginning to create an argument for tool retention and expansion or retirement. Furthermore, we could see if people were signing up for trials in an unapproved method (from spend spikes) and point them to our contract and/or provide an appropriate hand slap. It’s a useful portfolio when building metrics around contract renewals (and a location to keep your contracts) and assessing the right number of users/seats to price.
Recommendations to others considering the product:
Intello has committed to build a product that is IT-focused, but has done a stellar job of building a product that is multi-functional for a wider audience. When considering the IT community, they shine at creating spaces for us to meet and collaborate, understand our philosophies, and connect like-minded professionals. They really stand behind the work they do and make a concerted effort that it represents the decision-makers they want engaging (and know have to in a corporate environment) and utilizing this product.
Intello is awesome!
What do you like best about the product?
Intello makes it super easy to track licenses and allows us to use data to understand where we can save money by getting rid of unutilized tools. Also, their team is FANTASTIC to work with!
What do you dislike about the product?
Nothing so far - it's been a great experience!
What problems is the product solving and how is that benefiting you?
As a small company that's growing quickly, we wanted to know what tools we were paying for that we could get rid up.
Great central identity provider
What do you like best about the product?
For us as a large enterprise it actually helps creating one central identity, instead of many distributed ones.
What do you dislike about the product?
Set-up can be quite complicated to start with, once it is set-up, it works great.
What problems is the product solving and how is that benefiting you?
Creating one central identity for one person.
Recommendations to others considering the product:
Great way to create one central identity - make sure you integrate it with all your in-house application to make sure you get the most out of the project.
SailPoint makes my life easier!
What do you like best about the product?
Before SailPoint was introduced to my company, there was a lot of manual work that one had to be done for one person on my team. However, with this product, it has made our employees self sufficient and increase productivity.
I also liked the search functionality of the roles within the tool. I can start typing and quickly find the program or role that I want to access.
I also like the tracking of the progress once the request is submitted. It shows who has the next steps within the request. Therefore, if I feel like it is taking too slow, I can easily see where the request is stuck with.
I also liked the search functionality of the roles within the tool. I can start typing and quickly find the program or role that I want to access.
I also like the tracking of the progress once the request is submitted. It shows who has the next steps within the request. Therefore, if I feel like it is taking too slow, I can easily see where the request is stuck with.
What do you dislike about the product?
Something that frustrates me about SailPoint is that I'd like additional notifications to alert me the status of my request.
The interface of the system could use a facelift. The color could be brighter and more visual aspects and icons to make the page more appealing. Sometimes I feel like the simplicity of the user face actually makes it more confusing.
I think the tracking of the the request should be included in the email notifications or alerts so that the user does not have to proactively go into SailPoint to get all of the details.
The interface of the system could use a facelift. The color could be brighter and more visual aspects and icons to make the page more appealing. Sometimes I feel like the simplicity of the user face actually makes it more confusing.
I think the tracking of the the request should be included in the email notifications or alerts so that the user does not have to proactively go into SailPoint to get all of the details.
What problems is the product solving and how is that benefiting you?
SailPoint has cut administrative duties on people having to submit access roles on behalf of other people. Now employees can search for roles and submit for themselves, thus saving time and getting the access quicker. This has benefited our company immensely.
Recommendations to others considering the product:
I would continue to work on notification alerts.
Superb Tool to Manage Identities,Allows lots of Customization, User Friendly
What do you like best about the product?
Its a Superb Tool to Manage Identities, provisions, certifications. Its an all in one tool. Which does more than any other tool available in the market.
It allows lots of Customization, which is the best part of it. It gives so many connectors for all target applications.
It is very User Friendly, you dont need to put lots of effort to educate the users.
It allows lots of Customization, which is the best part of it. It gives so many connectors for all target applications.
It is very User Friendly, you dont need to put lots of effort to educate the users.
What do you dislike about the product?
Due to its customization feature, the support is very limited by Sailpoint.
Features can be requested but will be added based on the count of users needed that.
Features can be requested but will be added based on the count of users needed that.
What problems is the product solving and how is that benefiting you?
We are doing every part of it. Onboarding different types of applications.
Use of rule, workflows to achieve the desired results.
Provisioning on all targets.
Certifications
Use of rule, workflows to achieve the desired results.
Provisioning on all targets.
Certifications
Recommendations to others considering the product:
Sailpoint is the leader, and it gives a highly scalable and customizable solution. They have a connector for almost all the applications in Market.
Good Tool with Scope of Improvement
What do you like best about the product?
Easy to use, easy to manage, yet robust to maintain security compliance.
What do you dislike about the product?
While creating a new user, the way ERP Maestro provides option to clone roles, similarly option should be provided to clone other tabs of SU01, like Defaults, SNC, Parameters and License. This has been a long awaited demand.
What problems is the product solving and how is that benefiting you?
User provisioning, risk identification and mitigation, and Emergency Access Management.
Recommendations to others considering the product:
Small package with Big benefits.
Great IAM solution for customers looking forward to customization in their product
What do you like best about the product?
1) Tool is very customization friendly.
2) It provides great community support.
3) Tool has easy and clear availability of docs and api's.
4) This is a perfect IAM tool for beginners.
5) Users can request their own access and can approach to owner as well.
6) User friendly interface of the application allows easy integration with access management to new users as well.
7) A CustomGlobal object is always available to get data from backend.
2) It provides great community support.
3) Tool has easy and clear availability of docs and api's.
4) This is a perfect IAM tool for beginners.
5) Users can request their own access and can approach to owner as well.
6) User friendly interface of the application allows easy integration with access management to new users as well.
7) A CustomGlobal object is always available to get data from backend.
What do you dislike about the product?
1) Sometimes I face issues with sessions and objects get overridden.
2) Access request for others allows me to add or delete access for some users.
2) Access request for others allows me to add or delete access for some users.
What problems is the product solving and how is that benefiting you?
The most liked feature is its customization friendliness. I can easily write my custom rules, workflows and SOD policies.
Easy to use and put in request tickets
What do you like best about the product?
Easy to use and put in ticket requests through this software. We use this as our main ticketing software when users are requesting access accounts to our electronic medical records system we manage and Sailpoint allows us to track, document in and resolve these ticket requests with ease. We are also able to communicate with users within Sailpoint and collect the necessary information in order to build out these accounts within our system.
What do you dislike about the product?
Sometimes it is a little challenging to navigate and decipher the messages coming and and how to read and route accordingly. The messages are organized by various lines and it is challenging to determine the correct information to collect to then build out our user accounts. The coding for the documentation is a bit abstract. Perhaps it could be organized better.
What problems is the product solving and how is that benefiting you?
We use this as our main ticketing software when users are requesting access accounts to our electronic medical records system we manage and Sailpoint allows us to track, document in and resolve these ticket requests with ease.
Recommendations to others considering the product:
Make sure your coding system of how documentation should be entered and collected is very clear because otherwise it will be challenging to figure out what data needs to be carried over from Sailpoint into the system you are collecting the data for.
Easy to Use
What do you like best about the product?
I like the application is very easy to use and to navigate. The system seems to connect very well with the company's databases and programs.
What do you dislike about the product?
I dislike the look of the platform. It appears very outdated.
What problems is the product solving and how is that benefiting you?
The platform eliminates associates waiting on Tech reps to reset passwords for systems.
Recommendations to others considering the product:
I recommend that you reach out to your tech team with any questions. The program sometimes does not work very well and can lack the programs needed.
Sailpint
What do you like best about the product?
What I like the most is that I can access all my apps in one place and use the same credentials
What do you dislike about the product?
So far my experience has been positive, haven't had much issues.
What problems is the product solving and how is that benefiting you?
It's much easier to request access for different applications and faster
Recommendations to others considering the product:
Make sure for implementation you get a good professional services to help you start the process, once it's in place then easy to add more
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