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Best organizing and prioritizing module
What do you like best about the product?
What i liked most about LANDesk, it is very easy to use. The second thing what i like in LANDesk is the capability to modify as per my needs plus its look and feel. By using LANDesk i don't worry anymore about organizing and prioritizing service tickets.
What do you dislike about the product?
As far the software has performed it can have better reprting module and after its out of the box CTIs it should include more.
And the other con with this module is, it may be overkill for smaller organisations - Self Service not available standalone and it does not include social interfaces.
And the other con with this module is, it may be overkill for smaller organisations - Self Service not available standalone and it does not include social interfaces.
What problems is the product solving and how is that benefiting you?
I was using LANDesk to log and track issues, search knowledge to help myself, reset passwords, and collaboration through IT social discussion.
With this module i could see and request the services i am entitled to.
With this module i could see and request the services i am entitled to.
Recommendations to others considering the product:
I would recommend others who are considering LANDesk because with this mocule they can follow the same IT processes tied to SLAs as if users were calling in. And offer a consistent support experience regardless of the route to the service desk.
And it is easy to access from anywhere through an app from the Apple App Store for iOS, through Google Play for Android mobile devices, or through a responsive web app.
And it is easy to access from anywhere through an app from the Apple App Store for iOS, through Google Play for Android mobile devices, or through a responsive web app.
LANDesk, not even twice
What do you like best about the product?
Their remoting software is actually on point, I liked being able to draw on the screen of the user to illustrate/point out things to the user.
What do you dislike about the product?
Where to begin.
The imaging system was a huge mess. It took one of our team members months to get it semi working, and he had to practically write a book on how to do it. Support was non existent.
The ticketing system is terrible, weird UI design choices that are static make it very hard to create an easy user experience. Responding to tickets is an arduous experience. There is no obvious way to users on how to update a ticket with additional information after it has been submitted, but before the technician has replied.
The imaging system was a huge mess. It took one of our team members months to get it semi working, and he had to practically write a book on how to do it. Support was non existent.
The ticketing system is terrible, weird UI design choices that are static make it very hard to create an easy user experience. Responding to tickets is an arduous experience. There is no obvious way to users on how to update a ticket with additional information after it has been submitted, but before the technician has replied.
What problems is the product solving and how is that benefiting you?
The remoting software was the best part about Landesk, the only things that was good about Landesk.
Recommendations to others considering the product:
Consider Kace instead, consider anything else instead.
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