Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
182 reviews
from
External reviews are not included in the AWS star rating for the product.
Ivanti Service Manager
What do you like best about the product?
At our company we use the Ivnati Service Manager for talent (employee) sick pay/leave. Reports are simple to submit. You enter employee ID number, how many hours requested and their pay rate. A must for any employer to have, specially staffing agencies as you can enter employee sick pay by company. Once submitted you receive an email with a confirmation. Talent is then paid for requested sick day. The system also lets you know how many hours a certain employee has available before even submitting the request form. Ivanti has other uses for example you can also use it for payroll, travel expenses, IT support services etc. Highly recommend to all employers!
What do you dislike about the product?
I am actually very happy with it. Don't have any cons about the program. Simple to use and very helpful.
What problems is the product solving and how is that benefiting you?
Now we can easily go back and review anyone's sick pay by just looking at our service request.
Recommendations to others considering the product:
If you need a system to help with sick pay this one is definitely a great one!
Review of Ivanti Service Manager
What do you like best about the product?
Ease of Administration / Maintenance which allowed us to reduce the time to market significantly.
What do you dislike about the product?
The Release cycles are not consistent and is often moved to different dates, which makes it difficult to plan for upgrades.
What problems is the product solving and how is that benefiting you?
Change Management, Incident Management & Problem Management, which enabled us to have a more holistic view over pro-active and re-active Incident Management.
Recommendations to others considering the product:
Truely understand your business need/requirement before considering solutions.
Invati service manager, making ticketing process easier
What do you like best about the product?
The best part of Ivanti is the focus on the improvement of their product through customer input. I feel as though the company really puts their customers first when needing changes to the software through updates and focuses on a successful deployment of their product.
What do you dislike about the product?
The initial learning curve I feel to use the product for our tech team is a little difficult. It is not as easy as opening and closing a ticket.
What problems is the product solving and how is that benefiting you?
Service desk, help desk management. The ability to track change in ownership and other tools allow this product to be extremely useful in tracking tickets.
Recommendations to others considering the product:
Great product, gets the job done
Powerful tool, lots to cover
What do you like best about the product?
The application allows us to create and manager incidents for our service desk and report on all facets of operations.
What do you dislike about the product?
Reporting is lacking. We export and complete reports in Excel. There is an extraction tool that can be purchased separately if you have an onpremise server or have a local replica
What problems is the product solving and how is that benefiting you?
We are using the Self Service module to help push approvals with out the Service Desk having to hunt for approval. This has helped drop our average resolution time by almost 16 hours
Recommendations to others considering the product:
There are many things to setup and there is an abundance of online help and a wonderful community. The CSR's will help with almost every question you have.
Take your time and review documents and ensure you understand how it all connects.
Take your time and review documents and ensure you understand how it all connects.
Easy to configure
What do you like best about the product?
The whole system can be configured to look and act as we want. We don't have to changes our processes to fit the tool. We configure the tool to follow our processes.
What do you dislike about the product?
The chat feature is internally focused. Works well for team communication, but I'd prefer Skype for communication with end users.
What problems is the product solving and how is that benefiting you?
Support for equipment used by many people; desktop support; deskside support; integrations with other systems to exchange status update information
Great ISM Product
What do you like best about the product?
Ready to use with minimal configuration.
What do you dislike about the product?
Steep learning curve if you want to customize.
What problems is the product solving and how is that benefiting you?
Itil compliance, process development and improvement, unification of software.
Recommendations to others considering the product:
The learning curve is steep, but short. It's a very powerful product.
HEAT works well for us
What do you like best about the product?
Simplicity and internal workflow/notifications
What do you dislike about the product?
Configuring a new ticket view is not as intuitive as I would like.
What problems is the product solving and how is that benefiting you?
We decided to implement a centralized Help Desk in our company and HEAT was the system we selected.
Recommendations to others considering the product:
Give it a try, very stable and efficient.
Powerful Service Desk Experience
What do you like best about the product?
Clean and simple to use. Very customizable. Automatic Service Request's are awesome! Very stable system.
What do you dislike about the product?
Can be overwhelming at first. There is lots to learn, take time to adjust to the new software.
What problems is the product solving and how is that benefiting you?
Faster, more accurate ticket creation. Ease of use for end users, not entering their own tickets more often
Recommendations to others considering the product:
Check it out !
Easy to use, easy to configure, robust product
What do you like best about the product?
Product is easy to use, easy to customize, easy to admin for. Once you teach staff how to interact with one workspace, the others are very easy to learn as they all have a similar look/feel. The out of the box product is very robust and is a viable product on its own before customization.
What do you dislike about the product?
There are a few items I'd like to see enhanced for better functionality or increased security, but Ivanti hosts a forum for their customers to suggest and vote on enhancements. I feel reassured that they take suggestions from their customers seriously, so I look forward to seeing my suggestions implemented at some point in the future.
What problems is the product solving and how is that benefiting you?
With ISM, we've been able to integrate several systems into one tool, automate CI tracking, enhance the customer experience, see increased productivity from staff, provide easy to view reports and graphs for management, improve request visibility for all parties, eliminate messy email approvals, just to name some of the benefits.
Recommendations to others considering the product:
I recommend contacting Ivanti to set up a demo, and to request a trial.
Pros and cons, a Hobbits tale
What do you like best about the product?
Creating forms is stupid simple. Drag and drop, easy to customize.
What do you dislike about the product?
Finding anything in the admin console is a mess. Workflow creation
What problems is the product solving and how is that benefiting you?
Building an ITIL Service Management solution for our IT Team. When everything is configured correctly, it should be almost seamless transition
Recommendations to others considering the product:
Spend a good deal of time in first stage development.
showing 131 - 140