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How I plan My Day
What do you like best about the product?
Ease of use and the crystal report feature helpful. I love how I can organize the tickets, and the ease I can assign certain tasks to individuals.
What do you dislike about the product?
It would be nice if tickets could be assigned automatically after a user submits their technical issue. If admin is out tickets back up quickly.
What problems is the product solving and how is that benefiting you?
Field techs can prioritize their routes easier, which reduces cost of mileage reimbursement and gas, by organizing tickets in their que. The ease of closing tickets on mobile devices is also helpful.
Recommendations to others considering the product:
Highly recommend Ivanti, easy to use. User friendly gui and compatible on multiple devices.
Self Service Portal used as Payroll Portal
What do you like best about the product?
I like that the tool is configurable in a very large extend (You can configure business objects, pages, views and build your own custom application)
What do you dislike about the product?
The support is sometimes poor. There should be more technical support.
What problems is the product solving and how is that benefiting you?
We are build a payroll portal with Ivanti's Service Manager. The benefits are that we can include our custom web services to communicate with other systems,
Very customizable tool
What do you like best about the product?
It is very customizable and has an open sandbox environment. Anything you want to do you can do!
What do you dislike about the product?
It can be very difficult to setup and requires external support to configure it exactly how you want.
What problems is the product solving and how is that benefiting you?
We are consolidating teams to one platform. We can combine the best competent of each platform to the new configuration.
Recommendations to others considering the product:
To have an easier out of box deployment
Robust Helpdesk
What do you like best about the product?
THere are a lot of features and capabilities in this system. I appreciate the flexibility.
What do you dislike about the product?
You really have to immerse yourself in the learning of the software to understand it, and the tremendous flexibility is tempered with some strange rigidity in certain areas.
What problems is the product solving and how is that benefiting you?
We needed a new "helpdesk" system and to introduce some more formal process into our workflows. We have been fortunate enough to be able to dial the complexity of ISM down some so that we could start simple and add features to our workflow over time to help our people ease into it.
Recommendations to others considering the product:
Be prepared to spend a fair amount of time configuring and administering the product. If you already have ITIL workflow in place, this is probably quite a bit easier. This is really designed to support that ITIL model and mindset. It can be simplified. A lot of things that we were initially told we could not do, we learned that we could actually do, but mostly through trial and error.
Ivanti Service Manager is a Large Scaleable Tool
What do you like best about the product?
I like my options to setup a service desk options with the tiles. Users find that help and visually appealing.
What do you dislike about the product?
It is a large system and implementation can be difficult but Ivanti will help get you thru the initial setup.
What problems is the product solving and how is that benefiting you?
I am working towards learning what tools Ivanti has and can tailor for us to cut down on mutiple tickets for one service.
Recommendations to others considering the product:
Plan plan plan what you want
Have been a happy long time customer
What do you like best about the product?
The flexibility and ease of making this an all in one management system
What do you dislike about the product?
Having to redeploy constantly with new features
What problems is the product solving and how is that benefiting you?
Patching etc
Solid ITSM Solution
What do you like best about the product?
This web based ITSM is a great replacement for the LANDESK product which ha some quirks.
What do you dislike about the product?
Change in general. Due to the vastly different architectures of the platforms, it's a bit of a steep hurdle to get onto the new platform. Additionally, more work needs to be done to homogenize the customer experience across the portfolio.
What problems is the product solving and how is that benefiting you?
We'll be using it to replace our current Change Management module, migrate some Incident Management, and hopefully get Problem Management added to our toolbox.
Ivanti Service Manager
What do you like best about the product?
Ivanti Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs. Ivanti Service Manager is being used by more than just out support desk. We have HR, Facilities, Security and other departments integrated into it.
What do you dislike about the product?
I wish the software/platform would allow to you customize it more then now.
What problems is the product solving and how is that benefiting you?
We have HR, Facilities, Security and other departments integrated into it.
Recommendations to others considering the product:
Try it out before you purchase it. They also have a Development site, QA Site and Production Site, which is included in your cost.
Great Customer Service
What do you like best about the product?
Ivanti stays in touch with fantastic tips and educational tools to make work easier.
What do you dislike about the product?
I dislike the interface. It could be more user friendly.
What problems is the product solving and how is that benefiting you?
Our business is not like your traditional B2B. For our purposes, we've found that Ivanti makes our lives much easier in so many ways
Excited to implement Ivanti Service Manager in our enterprise.
What do you like best about the product?
Modern design. Powerful tool for workflows. Self Service.
What do you dislike about the product?
Not a lot to dislike after taking the courses to see how everything fits together.
What problems is the product solving and how is that benefiting you?
Smart forms that kick off workflows. Better metrics for reporting.
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