Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
182 reviews
from
External reviews are not included in the AWS star rating for the product.
ISM could be an enabler
What do you like best about the product?
ISM helped us transform from 5 unique IT teams to 1 Global team, enabling us to work in a consistent manner across the globe. The global team was operating in the follow the sun model and was a success.
What do you dislike about the product?
ISM in its current state is not an enabler to mature from the basics.
Self Service portal is very complicated to navigate to enable Self Heal
Reporting capabilities from the ISM itself are inadequate.
Integration capabilities could be better.
Self Service portal is very complicated to navigate to enable Self Heal
Reporting capabilities from the ISM itself are inadequate.
Integration capabilities could be better.
What problems is the product solving and how is that benefiting you?
Globalisation of the IT team
Reduction of ticket cycle times
improve IT perception from the business
Reduction of ticket cycle times
improve IT perception from the business
Recommendations to others considering the product:
Understand your objectives before and validate against what the product itself can delivery rather than a requirement of a combination of Ivanti products.
Ivanti Review
What do you like best about the product?
very good Partner, easy to implement, very good to use and very good to work, is an awesome Product,
What do you dislike about the product?
nothing! all of this Product is great, i like to work with Ivanti SM,
What problems is the product solving and how is that benefiting you?
Optimization of Processes
Ivanti Service Manager Review
What do you like best about the product?
I enjoy the configurability of the the system.
Easy Use
Dashboards
Easy Use
Dashboards
What do you dislike about the product?
It is very static and a lot of information is hard coded
What problems is the product solving and how is that benefiting you?
We are using ISM as part of our ITIL processes, as well as using it for Facilities and about to use it for HR
Recommendations to others considering the product:
A company that listen to the their end customers, I am excited about working with ISM and Ivanti in the future and am confident that this will get better as time goes on.
Flexible solution
What do you like best about the product?
Flexible solution with nice User Experience
What do you dislike about the product?
to many ootb functionalities. We would need a simplified method to enable only what we need at starting of a project.
What problems is the product solving and how is that benefiting you?
Incident management
it is more flexibel for big environment
What do you like best about the product?
Database and the connection to our HR and Worksystem
What do you dislike about the product?
no direct connection for sql communiction
What problems is the product solving and how is that benefiting you?
change from old CA environment to new and easier formulars
A very useful comprehensive tool
What do you like best about the product?
The admin console gives a lot of flexibilty and the support of the community when hitting issues or needing to understand items is right on top of things.
What do you dislike about the product?
There are some restrictions in Self Service Module that could be improved.
What problems is the product solving and how is that benefiting you?
As a service desk tool this is very powerful and once you get the hang of it - its invaluable
Recommendations to others considering the product:
Self Service Portal
Great time saver
What do you like best about the product?
I have not been using Ivanti for long but I can already see how much time it is saving our company when it comes to patching our estate. The stats speak for themselves. Patching used to take around 40 days and we have this down to sub 14 already; and we have a lot of optimizing left.
What do you dislike about the product?
Nothing that I can think of right this moment.
What problems is the product solving and how is that benefiting you?
As mentioned above we mostly use Patch for Windows and this has sped up our patching process vastly.
Great product!
What do you like best about the product?
We like the reporting and automation behind the product and has saved us a lot of BAU time.
What do you dislike about the product?
We don't really have any major dislikes...
What problems is the product solving and how is that benefiting you?
We used to spend a lot of man hours maintaining our infrastructure and this product has helped reduced our SLAs and reduced the amount of people required.
Its good
What do you like best about the product?
Intuitive and easy to use . Its has automated ticket tracking
What do you dislike about the product?
Limited functions. Reporting is bad . The emails are not consistent
What problems is the product solving and how is that benefiting you?
service desk
Recommendations to others considering the product:
none
Decent ticket system, can be difficult to learn
What do you like best about the product?
I like that there are ways to categorize different issues and when you get ready to search for something, it makes sense of where to start looking.
What do you dislike about the product?
I hate the search feature. It doesn’t ever work like it should. Even if I use advanced search, it never works correctly. I’m not sure if there is something wrong with the code or what, but it is so frustrating and I usually just end of manually looking through pages and pages of tickets to find what I’m looking for.
What problems is the product solving and how is that benefiting you?
We had a very outdated ticketing system and we invested in Ivanti because we liked that it could be customized to our organization. I do like that we have categories to divide tasks and incidents and group together teams on projects.
Recommendations to others considering the product:
This system is completely customizable to your organization so make sure you take full advantage of that before going live with it. Do some test runs before going live so you know how to use the software. Train employees that will be using it everyday and don’t just expect them to pick it up because it can be a little tedious to learn.
showing 51 - 60