Zendesk Suite
ZendeskExternal reviews
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Great Support Software
What do you like best about the product?
I like being able to save my own templates
What do you dislike about the product?
Sometimes the system is slow when it comes to answering calls.
What problems is the product solving and how is that benefiting you?
Makes really easy start and complete a Support ticket in a timely manner
Zendesk rocks!
What do you like best about the product?
Zendesk is easy to use, allows for great automations, and integrates well with other tools we use.
What do you dislike about the product?
There are still limitations that we would like to see improved. I either post these on the help article or report to a support report.
What problems is the product solving and how is that benefiting you?
It's helping us provide excellent customer experiences to our customers.
Zendesk Support is amazing!
What do you like best about the product?
The features are amazing. They make it so much easier to perform my required tasks throughout the day.
What do you dislike about the product?
Business organization for contractors. I would like to see a better structure for this.
What problems is the product solving and how is that benefiting you?
Business organization for contractors
Excellent customer service
What do you like best about the product?
Quality service, quick answer to my questions
What do you dislike about the product?
For now, nothing I dislike. Positive experience.
What problems is the product solving and how is that benefiting you?
I received all the help needed to set my account properly.
Fairly Quick - Good Intel
What do you like best about the product?
The chat from the app was easy to use and the follow up email allows me to continue on desktop
What do you dislike about the product?
The interface was fine, but the message of it may take 2 days to get a response was a tad disheartening.
What problems is the product solving and how is that benefiting you?
Help articles are decent for the quick questions. Don't have to use live support often but it went fairly well.
Zendesk is an easy system to use with advanced features to make the work simple.
What do you like best about the product?
I like all of the customizations and automation that I can create to make the job more streamlined and remove busy work.
What do you dislike about the product?
I wish there were more out of box things for closing pending tickets automatically or similar things.
Though my biggest pet peeve is how cluttered a ticket can get when the customer is responding back and forth and keeping parts of the previous conversation in the email. It can cause a support ticket thread to get massive quickly.
Though my biggest pet peeve is how cluttered a ticket can get when the customer is responding back and forth and keeping parts of the previous conversation in the email. It can cause a support ticket thread to get massive quickly.
What problems is the product solving and how is that benefiting you?
Zendesk solves the problem of how to keep in contact with the customers and organize the issues they are having in a way that makes it easy to handle the problems as efficiently as possible
Zendesk Experience
What do you like best about the product?
It's easy to navigate and user-friendly. I find the submit options interesting as it allows you to choose whether to keep the ticket pending, on hold, open or even solve it.
What do you dislike about the product?
If you're a normal user like me without any admin power, I don't think the Reporting side will be very useful for you. I would appreciate it if it has more valuable information for someone like me in the company.
What problems is the product solving and how is that benefiting you?
Not necessarily problems, rather Zendesk helps our company to communicate with our clients more effectively. It also helps us to backtrack conversations from last year which I find great.
ZenDesk has helped us elevate our business with their amazing products and their customer support!
What do you like best about the product?
The support is readily available. It's easy to understand and use. The user experience has been nothing short of amazing! Haven't found another company like this!
What do you dislike about the product?
Zero complaints! Whenever an issue arises, their staff is readily available to assist. The ability to have phone or video support would make explaining issues easier.
What problems is the product solving and how is that benefiting you?
Before ZenDesk, it was hard to keep track of emails coming in from clients. Now, it's all in one place, easy to access and review any tickets that have been submitted.
Easy but powerful to use
What do you like best about the product?
The most useful feature of the Zendesk customer suite is that you can help customers in a couple of clicks and keys taps. This enables teams to seamlessly support customers.
The chat feature allows you to have real time conversations with customers
The help center you can customise branding and help docs
The phone feature is not used nuch in our use case but it is great to have the option to use it for higher level clients
The chat feature allows you to have real time conversations with customers
The help center you can customise branding and help docs
The phone feature is not used nuch in our use case but it is great to have the option to use it for higher level clients
What do you dislike about the product?
It can sometimes be a bit cluttered and hard to navigate and in my experience things break if you change a few basic settings like the subdomain of a help center can break your chat widget.
Help center theme's are expensive however you can use the default for free.
The spam filter is not great for SMS and chat options as it does not filter these.
It can sometimes be a bit cluttered and hard to navigate and in my experience things break if you change a few basic settings like the subdomain of a help center can break your chat widget.
I also believe the pricing for Zendesk is a little high
I would introduce a very basic free plan with just a chat and a help center to get people going
A startup program should also be introduced so startups can provide people quality support.
Help center theme's are expensive however you can use the default for free.
The spam filter is not great for SMS and chat options as it does not filter these.
It can sometimes be a bit cluttered and hard to navigate and in my experience things break if you change a few basic settings like the subdomain of a help center can break your chat widget.
I also believe the pricing for Zendesk is a little high
I would introduce a very basic free plan with just a chat and a help center to get people going
A startup program should also be introduced so startups can provide people quality support.
What problems is the product solving and how is that benefiting you?
Zendesk is helping us support our customers without bots. They can review the help center and then if they want to speak to someone that can be done with Zendesk Chat or Phone
Best Tool to manage your customer service tickets
What do you like best about the product?
Automation you can build on zendesk, so the customer service process will be easy
What do you dislike about the product?
Classic design of the platform, and sometimes a lot of documentation to understand a subject
What problems is the product solving and how is that benefiting you?
Making the process automatic and forwarding all tickets to one place
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