Zendesk Suite
ZendeskExternal reviews
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Key in Organization!
What do you like best about the product?
This allows me to keep my tasks organized!
What do you dislike about the product?
I can't say that I have experienced any downsides to Zendesk?
What problems is the product solving and how is that benefiting you?
Task management
Easier, impossible!
What do you like best about the product?
I deactivate that it has an intuitive use and allows sharing information easily with other work teams.
What do you dislike about the product?
When I am assigned a ticket, I do not receive any notification, which is something I do not like.
What problems is the product solving and how is that benefiting you?
I resolve requests from companies that require adjustments in the voicebots. As requested by the client, the ticket is sent to the person in charge of the area.
Excellent, easy to use support tool
What do you like best about the product?
It makes our support operations fast, smooth and helps us achieve a high NPS score
What do you dislike about the product?
Nothing significant, but it is relatively expensive
What problems is the product solving and how is that benefiting you?
Managing support tickets effectively in a customer-centric, agile organisation. Helps us achieve high customer satisfaction and a high NPS score.
A huge change!
What do you like best about the product?
Its ease of use and we are always discovering new features!
What do you dislike about the product?
The statistics section (Explore) is quite complex.
What problems is the product solving and how is that benefiting you?
It allows us to respond more quickly. It also allows us to find all our requests in one place, and everything is archived!
Functional, But Lots to Learn
What do you like best about the product?
- I like that it's an all-in-one solution.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
What do you dislike about the product?
- Compared to ServiceNow, there is a lot that Zendesk can learn from.
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
What problems is the product solving and how is that benefiting you?
- Centralized location for all support needs.
Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
Best ticketing tool for Customer Support
What do you like best about the product?
It is very good tool as it is easy to configure and train people on it as how to use.
What do you dislike about the product?
If we want to use our custom email id to send response to users to configure with we need someone with networking experts.
What problems is the product solving and how is that benefiting you?
As it is easy to configure I changed the theme of the chatbot or can create a custom theme which represent my brand.
Great tool to take your customer service to the next level
What do you like best about the product?
Usability of zendesk is really top notch! It is also very clear and easy to use.
What do you dislike about the product?
You miss simple features like forwarding mails to outside zendesk users (not customer service) or to an external party and that they can reply
What problems is the product solving and how is that benefiting you?
Easily bringing all customer service channels together on 1 ple
helps to reach out to customers and rectify their concerns
What do you like best about the product?
easy to use the macros which are added and the app looks just fine , works fine, never experienced any glitches yet.
What do you dislike about the product?
there's nothing as of now, its going very well.
What problems is the product solving and how is that benefiting you?
tracks each and every converstaion had even if the tickets are colved and closed.
Utilizing Zendesk = Winning
What do you like best about the product?
For the past couple of years, we've been utilizing Zendesk, and the positive impact it's had on our ability to serve customers has been truly remarkable
What do you dislike about the product?
Nothing comes to mind at the moment, Zendesk is able to do all that we want it to.
What problems is the product solving and how is that benefiting you?
This platform has streamlined the process for our agents to efficiently resolve customer tickets, calls, and chats.
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