Zendesk Suite
ZendeskExternal reviews
6,659 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The support person was quick to answer my questions and my issue has been solved in an instant.
What do you like best about the product?
The chat support box makes it super easy to reach out to the support team, and that makes the difference.
What do you dislike about the product?
There is nothing that I dislike, so far so good.
What problems is the product solving and how is that benefiting you?
It is important to answer administrative related issues because I use this to interact with customers.
Easy to use CRM for Customer Service!
What do you like best about the product?
Easy to use but powerful tools. Customer support is very prompt. Great community. Lots of resources. Triggers and Automations are powerful but simple to create. Agents prefer it to Salesforce because of the user interface.
What do you dislike about the product?
The current chatbot solutions are limited. Zendesk sunshine overpromised but under-delivered. Still waiting for features that were announced years ago like proactive tickets.
What problems is the product solving and how is that benefiting you?
This is an all in one service that does emails, phone, chat, and social media very well. The new agent workspace allows agents to answer tickets through multiple channels. Way easier to use than SalesForce.
Quick response to non-urgent issue
What do you like best about the product?
The speed of response, answered in less than 30 minutes on non-critical matter.
What do you dislike about the product?
Sometimes the response time frame for critical issues is a little long.
What problems is the product solving and how is that benefiting you?
Ticket issues.
Very Convenient and User-Friendly
What do you like best about the product?
Very Convenient and User-Friendly. The support team is very quick, friendly, and knowledgeable. Thanks!
What do you dislike about the product?
Nothing. I'm all happy and satisfied with all the services.
What problems is the product solving and how is that benefiting you?
New update related to Agent Workspace.
Zendesk review
What do you like best about the product?
They reference documents to read on my own.
What do you dislike about the product?
It usually takes more than 24hrs to receive a response.
What problems is the product solving and how is that benefiting you?
Quick fixes. How to better utilize Zendesk and make it easier for me.
More than a chatbot company...
What do you like best about the product?
Ultimate team helped us to achieve and surpass our goals at Sunrise with their talent, professionalism, readiness, and most importantly their very kind and humane attitude which is priceless in our digital environment. Everybody on the team is technically very competent and always ready to help, also very accurate regarding deadlines and deliveries. The usability and easiness of the platform are impressive, especially in terms of conversation design tools and UI.
What do you dislike about the product?
My only complaint was about reporting and filtering capabilities of the platform, which can be improved for custom requirements. But Ultimate team was more than ready to fill in those gaps with personalized reports and dahsboards, which was awesome.
What problems is the product solving and how is that benefiting you?
Ultimate is more than the chatbot tools they offer: Their conversation designers helped us to create and constantly improve our flows, and their analysts helped us to identify and fix pain points to improve our KPIs.
Prompt support
What do you like best about the product?
The design is easier to navigate and everything we need is in the service.
What do you dislike about the product?
I can't think of anything that I dislike about Zendesk support suite.
What problems is the product solving and how is that benefiting you?
Receiving and attending to issues from our users
it's an easy platform to use
What do you like best about the product?
easy to use, so i can do a fast for study about zendesk suite.
What do you dislike about the product?
is for zendesk explore, cause when we query data, the data will be show in zendesk in 1 refresh hour
What problems is the product solving and how is that benefiting you?
problem is when we use messaging live-chat, there's no SLA
Great support tool.
What do you like best about the product?
I enjoy the social plugin the most as it allows multiple support fuctions.
What do you dislike about the product?
So far didnt find anything we disliked. Enjoying the support
What problems is the product solving and how is that benefiting you?
The support is solving being able to connecting to multi cross platforms.
One Happy Customer!
What do you like best about the product?
ZenDesk is easy and intuitive. Their support is excellent.
What do you dislike about the product?
I wish that ZenDesk had a built-in asset management system. I understand that it's not part of helpdesk.
What problems is the product solving and how is that benefiting you?
We were looking for an employee-support system for 600+ users. It needed to easily support remote employees around the world. ZenDesk did that out of the box.
showing 881 - 890