Zendesk Suite
ZendeskExternal reviews
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Zendesk Support
What do you like best about the product?
The ease of using a widget/chat function allowed me to continue to work, reply to questions, and come up with solutions rather quickly.
What do you dislike about the product?
There was nothing to dislike about the Support function; the only way I knew of the change was by sending an email, then I was directed to the widget/chat feature. Communicating the change would have been benefical.
What problems is the product solving and how is that benefiting you?
We had issues preventing our domain from forwarding emails into Zendesk and creating tickets. We solved the problem on our end and then reported it to Zendesk to ensure our outage did not cause our email addresses to be blacklisted.
Zendesk a great platform and easy to use. I have been using it for the last 4 years
What do you like best about the product?
Zendesk suite is so easily usable for all staff and an easy way to communicate to all customers
What do you dislike about the product?
Can be confusing at an admin level but their articles and help guides online have proven super usful.
What problems is the product solving and how is that benefiting you?
helping sort multiple business in one platform and helps us be more efficient daily with our busy workload
Quick and Efficient Experience
What do you like best about the product?
Zen Desk is the best way to support your users/clients/customers. Its so efficient and allows you to pull data and analytics from everywhere.
What do you dislike about the product?
Nothing so far, its been great. Its very user friendly and customizable.
What problems is the product solving and how is that benefiting you?
It is assisting us with helping our users solve issues that they are facing.
Great Support Staff!
What do you like best about the product?
Very easy to get in contact with their support team and are able to get any issues resolved quickly! That paired with their expanding Help Center make this platform very easy to use, and learn.
What do you dislike about the product?
For the Zendesk Support platform - as a user, I wish that the views are more customizable. I came from a company that used SalesForce before joining Zendesk and I wish that you would implement visual customizations (ex: Meter that shows what Stage a customer is in)
What problems is the product solving and how is that benefiting you?
I was not able to add a voicemail recording to a new agent profile in Admin Center or the Sell settings. I worked with an immediate support agent that was able to create a case with their specialized team - who reached out with the link I was looking for to upload the voice recording.
Prompt, accurate help, and a lovely platform
What do you like best about the product?
My favorite thing about Zendesk is the ability to set up macros that streamline our processes. Being able to have answers written out that efficiently answer user's questions really allows our Support Team to move quickly while also providing a great experience for our users.
What do you dislike about the product?
There isn't much I dislike about Zendesk, but one of the challenging bits is that we aren't able to grab information about a user's computer / web URL when they write in via the chat, meaning we have to have an additional email touch with them to gather that info.
What problems is the product solving and how is that benefiting you?
Zendesk solves a lot of our automation problems -- my company has a very small Support Team, which means every minute counts. Having triggers, automations, and macros set up means our team has to work less for each individual ticket.
My Zendesk Review
What do you like best about the product?
Zendesk is an easy to use and sophisticated software suite that meets the needs of my company. I enjoy the opportunity to collaborate on each ticket with the end-user and other IT staff. It makes working together easy and fun.
What do you dislike about the product?
There are little to few downsides to using Zendesk. However, if I had to pick something it would be the inability to manage your ticket tabs collectively. When dealing with multiple tickets I have to clear the tabs one by one.
What problems is the product solving and how is that benefiting you?
Zendesk support suite is always updating the ability to personalize your environment by adding more features and apps to the market place. This helps me create a modern solution for both end users and other IT members
Amazing Self and Customer Support
What do you like best about the product?
Zendesk has the most robust support system, I find the self-service knowledge center very helpful. I also love the speed of responsiveness the support agents have.
What do you dislike about the product?
The new update where all live chats and messaging tickets submit on the same section of the CRM. If it's as it was, It enables agents to navigate chats better.
What problems is the product solving and how is that benefiting you?
Managing customer relationships and ensuring a 360-degree view of all interactions.
Excellent tool for a complete customer experience
What do you like best about the product?
I like the versatility of Zendesk tools, as it allows me to adjust any customer service experience to meet our customers where they are.
What do you dislike about the product?
I am missing a better looking CSAT survey built in, with more features as this feels like the one thing missing right now.
What problems is the product solving and how is that benefiting you?
It's a complete support solution that solves customer service presence wherever we need to be.
Zendesk support is kinda slow sometimes, but helpful
What do you like best about the product?
I still love the platform and their support.
What do you dislike about the product?
I think that Zendesk offers way too many features that sometimes are all mixed in and are too hard to understand.
What problems is the product solving and how is that benefiting you?
It benefits me because I'm a Zendesk user and whenever I have a problem regarding tickets, the platform itself or other apps that are connected to our Zendesk account, the Support team always helps us out.
Using Zendesk has been worthwhile
What do you like best about the product?
It's quite easy to use, you don't have to be a technical operator to use it. The look and feel are consistent throughout the interfaces and it makes you more efficient as an agent
What do you dislike about the product?
For now, I haven't noted anything that isn't helpful on Zendesk. Maybe I would in the future, I'm not sure
What problems is the product solving and how is that benefiting you?
It greatly improves customer experience because the messages sent to customers are more personalized, giving everyone a unique feeling. It's also great how it makes agents more efficient via macros, and automated messages
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