Zendesk Suite
ZendeskExternal reviews
6,655 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent Support Experience with Zensdesk: Professional and Prompt Assistance
What do you like best about the product?
We previously used Zendesk for managing customer support tickets and internal escalations. The platform was reliable and helped centralize communication across channels. However, our team has since moved to a different support solution due to changes in internal tooling requirements. During the time we used Zendesk, it was easy to set up, stable, and integrated well with other tools.
What do you dislike about the product?
Since we are no longer using Zendesk, we cannot comment on the latest improvements. Based on our earlier experience, performance could occasionally slow down when multiple ticket tabs were open. It would also be helpful if pricing and customization options were more flexible for teams with evolving support workflows.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us efficiently manage bug tickets by centralizing tracking and prioritization. Its automation routes issues to the right team, speeding up resolution and ensuring nothing is missed. This streamlines our workflow and improves response times.
quick and smartest platform i ever worked at
What do you like best about the product?
it have a lot of options to check and a lot of macros and servers health
What do you dislike about the product?
maybe it needs more icons to be clear to see them.
What problems is the product solving and how is that benefiting you?
I didn't face any proplems but its benefiting me in tickets numbers and c sats
Zendesk Support Suite Has Kept Business Flowing
What do you like best about the product?
I am so grateful for the ability to sync the Zendesk platform with Vetspire, which I also use, and it allows my chats and notes to be automatically implemented into the patient's chart. It saves time, and allows me to help more Clients that way.
What do you dislike about the product?
At this time, I don't have anything. The option to search for older tickets is something I've discovered by searching keywords that let me find all associated tickets, and then I can just sort them by date.
What problems is the product solving and how is that benefiting you?
I like that there is a central place to access all of these functions. The chat support has been especially useful when it comes to client interaction. Some days calling into clinics can be time-consuming and overwhelming. Having a chat option allows Clients to have greater control over their interaction with our company.
Zendesk
What do you like best about the product?
Zendesk is a great tool for helping customers. It lets you manage tickets, offer self-help options, and track customer interactions. This makes it easy to provide quick and helpful support.
What do you dislike about the product?
Zendesk can be tricky to learn, especially for new users. Setting it up and customizing it can be complicated, and you might need some technical help.
What problems is the product solving and how is that benefiting you?
Zendesk helps you manage customer support across different channels like email, chat, and social media. It makes it easier to respond to customer questions quickly and efficiently, and it provides tools to help you understand your customers better.
It's okay
What do you like best about the product?
I can say that it is easy to navigate and there's ease of use. You don't need training for it since it is straight forward.
What do you dislike about the product?
It can be slow and need to switch to another tab for othen open tickets
What problems is the product solving and how is that benefiting you?
I am able to manage multiple chats from different platforms. All chats in just one.
Zendesk is by far the best platform for customer support companies.
What do you like best about the product?
Zendesk continues to update its technology in line with the standards I previously shared.
What do you dislike about the product?
Honestly, Zendesk can be a bit of a headache to set up, often requiring a dedicated expert just to get the workflows right. Their pricing is also pretty frustrating, as they tend to lock the most useful features behind their most expensive plans. To top it off, the interface feels a bit disconnected, and for a company that sells support software, their own customer service can be surprisingly hard to reach.
What problems is the product solving and how is that benefiting you?
Zendesk really help mantaining every chanel of communication al together in the same ecosystem, making it easier to interact with customer and checking the history of all the actions performed with an specific user to provide a much better customer service experience.
Easy process to use
What do you like best about the product?
All the different features that could be used
What do you dislike about the product?
I can't think of anything I disliked about Zendesk, except i wish it would have been available for me to use earlier in my time at Coolibar
What problems is the product solving and how is that benefiting you?
Was able to follow thread of emails more effectively...
Zendesk: Paving the Way for the Future of Customer Service
What do you like best about the product?
I love how easy it is to use Zendesk and how it effortlessly connects me to other departments to address my concerns through its advanced ticketing system!
What do you dislike about the product?
While Zendesk is user-friendly and highly helpful daily with our concerns, it also does have a few drawbacks like limited options in their dropdown menus. Additionally, there are occasional short maintenance periods or downtimes. However, the customer support team is always responsive and resolves our issues promptly.
What problems is the product solving and how is that benefiting you?
It has been especially helpful for managing large-scale concerns and complaints from our employees. Since we're all working remotely, we no longer have to email multiple people. Zendesk streamlines the process by automatically directing issues to the appropriate team or department which is a major benefit for me and my team!
Zendesk Review
What do you like best about the product?
Its unified platform simplifies ticket management, enabling efficient customer support across multiple channels.
What do you dislike about the product?
Customization can be complex, and pricing may feel high for small teams.
What problems is the product solving and how is that benefiting you?
Zendesk combines email, chat, calls, and social media interactions into a single interface, streamlining all customer support channels.
Zendesk Review
What do you like best about the product?
Zendesk provides detailed analytics and insights into key performance metrics, such as ticket resolution times and customer satisfaction.
What do you dislike about the product?
The wide array of features can overwhelm new users, requiring significant time and training to fully understand and utilize the platform’s potential.
What problems is the product solving and how is that benefiting you?
Zendesk ensures seamless communication, reduces confusion, and improves efficiency by allowing agents to manage all interactions in one place.
showing 771 - 780