Zendesk Suite
ZendeskExternal reviews
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All support needs in one window!
What do you like best about the product?
integrating AI agent into zendesk was very easy! using an omnichannel approach, which has been updated by Zendesk to recognize messaging as a live channel and make it easier for agents.
What do you dislike about the product?
hard to get meaningful support from zendesk IT / support. they respond during off hours and dont respond during regular business hours
What problems is the product solving and how is that benefiting you?
bringing chat into the main desktop for support instead of a separate window - will help keep support operations streamlined
Zandesk is an awesome app
What do you like best about the product?
As a portfolio manager of 11 condominium buildings about half of my work time is on-site or on the road. The phone app allows me to continue working anywhere.
What do you dislike about the product?
The interface on the client side can be a little confusing from what I'm told by residents of my buildings.
What problems is the product solving and how is that benefiting you?
I've only had one issue with the phone app screen jumping and not accepting updates. After a tech support correction, I uninstalled and reinstalled, and it's been fine since .
Helps to improve our customer support
What do you like best about the product?
The interface is easy to use, and it's very easy to connect to our e-mail system.
What do you dislike about the product?
The administrator panel could be easier to use, for example, it's complicated to create some conditions since it does not provide logs.
What problems is the product solving and how is that benefiting you?
It really helps us to improve our support ticket system. We have been using a different ticket system, which caused a lot of issues in tracking the requests.
Call blocked
What do you like best about the product?
Dealing with the same agent for your query
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
What do you dislike about the product?
So far, there is nothing that I do not like about Zendesk support. I had a good experience
What problems is the product solving and how is that benefiting you?
Blocked call. I couldn't make any outbound calls to a specific number. The issue has been resolved, and I can now contact the number.
Zendesk the best application to coordinate and communicate using business related concerns.
What do you like best about the product?
I was able to coordinate with our Business partners and clients without any issue, and the platform is new and extraordinary. The client also has great feedback on the product as well.
What do you dislike about the product?
None. The Product or Zendesk Support Suite works well with our tools and business.
What problems is the product solving and how is that benefiting you?
Most of our Travel concerns like coordinating with Hotel platforms and Airlines.
Intelligent application
What do you like best about the product?
What I like mostly about Zendesk was it is very easy to update. All the important and necessary fields are included. Very easy and friendly to use. Very professional
What do you dislike about the product?
What I dislike about Zendesk is it has so many fields that is need's to be updated for our QA purposes but I don't blame zendesk. I should blame our QA metrics.
What problems is the product solving and how is that benefiting you?
Zendesk helps our whole company to provide excellent customer service and also communicate very easily with our customers. It also helps to manage our time and to learn more.
Zendesk Review
What do you like best about the product?
Zendesk is very easy to use and very helpful when it comes to providing us with emails, and what is needed for our work.
What do you dislike about the product?
sometimes there is a glitch in our emails but it does not happen all the time
What problems is the product solving and how is that benefiting you?
zendesk is benefiting us since zendesk is one of our main tool at work
Zendesk is the best among the the rest
What do you like best about the product?
I like that I can manage my tickets with ease and if there are any suggestions for improvement, we can always raise it to the management
What do you dislike about the product?
The ability to customize our views to our preference with ease
What problems is the product solving and how is that benefiting you?
It helps me interact with the clients and resolve their concerns
My Zendesk experience is helpful from moving to one CRM to another. Zendesk is very user friendly.
What do you like best about the product?
Zendesk is very user-friendly and super intricate when it comes to detailing our customer/clients profiles and concerns. Zendesk will also guide you along the way by giving hints.
What do you dislike about the product?
I think the only downside we've encountered while using Zendesk is whenever there's a system update/upgrade that halts or delays our transaction during the said scheduled maintenance.
What problems is the product solving and how is that benefiting you?
Regarding maintenance or scheduled update/upgrade, Zendesk could have the option of downloading the update and installing it from the end-user on their most convenient time.
The best tool for ticketing - Zendesk
What do you like best about the product?
Zendesk is used to manage customer-reported tickets, it serves as the connection between our customers and our support team and allows for internal collaboration that is both customer-facing and internal or private.
What do you dislike about the product?
Sometimes, responding to an email is logged as an internal comment when it is meant to be customer-facing. When merging tickets the default behavior is to make them a public comment.
What problems is the product solving and how is that benefiting you?
We use Zendesk to route all customer communications to relevant CSMs, deployment team members, and the finance department. Zendesk is a great tool to helping us achieve and maintain these goals.
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