Zendesk Suite
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What do you like best about the product?
It's fast-paced help desk assistance which is also great and works well with our organization
What do you dislike about the product?
There is not much I dislike except response time. Maybe it could be more effective for troubleshooting.
What problems is the product solving and how is that benefiting you?
We use our own business system which helps us greatly as its very streamlined and help us to troubleshoot problems and issue much more effectively
Excellent support for the less technically inclined
What do you like best about the product?
Though I wouldn't consider myself to be technologically illiterate, I wouldn't consider myself a digital guru either. The support from Zendesk has been incredibly helpful in answering all of my questions, helping me understand the systems better, and ultimately helping our team better support our customers.
What do you dislike about the product?
It's taken me a bit to figure out how to resume a conversation with the Zendesk support team, instead of starting new tickets while the original support ticket is still open/pending. Fortunately that's a simple matter that was simply an oversight on my own part.
What problems is the product solving and how is that benefiting you?
We're a small business that have been graced with a lot of growth over the last few years. So our sales and support team went from four people to about a dozen, and our customers increased accordingly. We were formerly operating out of one, single, shared inbox. With Zendesk Support, we've been able to get a handle on our inboxes, track metrics, and better track areas for improvement within the company, based on customer feedback and trends tracked by our support team!
Great tool for work
What do you like best about the product?
Elvis helps a lot with ticketing, and the snooze feature helps to keep track of the day-to-day work
What do you dislike about the product?
auto correct feature , sometime auto correct does not apply in every situation , case to case basis
What problems is the product solving and how is that benefiting you?
business travel related issues
Zendesk does it all!!
What do you like best about the product?
I love the support desk and flexibility with the API to handle support through all channels
What do you dislike about the product?
I would like better integration with zendesk sell but it is already very very good with the latest update
What problems is the product solving and how is that benefiting you?
We use zendesk for customer support for our apartment and home residents in a real estate company
i have very good experience easy to use
What do you like best about the product?
The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat, and more), while keeping all the interactions and relevant context in one place for your agents.
What do you dislike about the product?
in zendesk have more customization like modifying customer survey
What problems is the product solving and how is that benefiting you?
An all-in-one lead generation and customer service platform.
Chat, phone, email, and social media all in one place.
Provides a lot of customization options.
Extensive, powerful reporting and analytics.
Robust integration with third-party applications and systems.
Supports multiple languages.
Chat, phone, email, and social media all in one place.
Provides a lot of customization options.
Extensive, powerful reporting and analytics.
Robust integration with third-party applications and systems.
Supports multiple languages.
Zendesk - best solution for Customer support
What do you like best about the product?
Easy in customization and comfortable ticket views.
All requests are coming on one platform.
Friendly interface.
Magento integration.
All requests are coming on one platform.
Friendly interface.
Magento integration.
What do you dislike about the product?
I don't like only the tool with ticket statistics. It is not always up to date and a bit hard to navigate. BUT, maybe I just need to have a training on how to use it.
What problems is the product solving and how is that benefiting you?
We handle all support requests here. We can prioritise tickets according to our needs and never miss important requests.
Great tool for advanced communication
What do you like best about the product?
At our company, we have given clients the ability to call on the toll-free number we bought from Zadarma. Zendesk accepts multiple integrations, and we use Zendesk talk to receive calls from clients; it will automatically create a ticket number for incoming and outgoing calls for such a call. I like the audio quality, and the creation of a scenario saves time on resolving tickets since clients can choose a well-organized menu with a solution to what the call was intended for using the IVR
What do you dislike about the product?
Zendesk accepts mapping of the subdomain to have branded URLs for the help center. Clients only see the branded URL, not the primary one from Zendesk, but when they do not know how to disable adblockers and cookies, they fail to register into the help center or to log in as it will forget to handle requests. They should also make it easy for admins to use the branded URL so the issue can be solved because it also becomes an everyday issue for new clients.
What problems is the product solving and how is that benefiting you?
Zendesk has increased customer engagement at our company due to our fleet of channels to retain and communicate with them. It has also enabled us to stay organized in one platform while responding to client support inquiries from different media.
Zendesk explore is a tool we use to fetch weekly reports about tickets resolved and tickets rated, and we use the information to improve communication.
Zendesk explore is a tool we use to fetch weekly reports about tickets resolved and tickets rated, and we use the information to improve communication.
Pretty Dang Cool!!
What do you like best about the product?
I love the fact that we can see all types of communication in one place.
What do you dislike about the product?
Need to be able to adjust the color, it is quite glaring. Also, need to know if a client reads/opens an email.
What problems is the product solving and how is that benefiting you?
They helped me get tickets that were responded to back into the Open view so we don't have to check each one for a response.
Zendesk Review
What do you like best about the product?
What I like best about Zendesk is that it allows us to monitor and log every action that we do in our workload. We can see every detail and past notes within our company and send emails to clients at the same time. It is also a flexible system that enables us to manage our tasks easily.
What do you dislike about the product?
There is not much to dislike about Zendesk apart from system bugs and error that occurs from time to time. Also, when ZDbot overrides the replies and reopens the ticket automatically. Sometimes, those actions weren't accurate so we had to do the work again.
What problems is the product solving and how is that benefiting you?
Without Zendesk, our tasks will not be routed and assigned correctly. Zendesk allows us to see updates, work history and even link our tasks. Managing our travel workload becomes easy.
An efficient and complex system but still user-friendly
What do you like best about the product?
I like that you can build your own business rules very simply. You don't have to be tech-savvy to understand how automated rules or views are set up. These views and automated rules mean that nothing falls through the cracks, and no errands can be forgotten.
What do you dislike about the product?
It would have been easier if it had been in my home language. But Google translate solves it, so it's not a problem :) Other than that, I can't think of anything.
What problems is the product solving and how is that benefiting you?
Above all, it solves that no questions or product requests from our customers disappear. We can easily see who has asked a question or requested functionality and when it has happened. Our customers feel we have excellent control over their wishes and can personally give feedback when something is solved. We can quickly address the right person in our organization, and the customer thus gets a quick response.
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