Zendesk Suite
ZendeskExternal reviews
6,659 reviews
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Customer experience at its best
What do you like best about the product?
The tools and connections Zendesk can provide.
What do you dislike about the product?
Many steps to execute the creation of a user could be improved.
What problems is the product solving and how is that benefiting you?
Communication with my costumer and reports that can be used.
A place to check the status of customer progress and track communication
What do you like best about the product?
Zendesk support suite is a great place for our customers to connect with the team for updates on current orders or pre-orders. It also allows us to communicate with the customers and send messages to colleagues.
What do you dislike about the product?
The least helpful is that at times it does take some time for a response. I wish there was a notification option to push through to help ensure issues are resolved promptly. I also wish you could mass close out old tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support helps with follow-up for communication; it provides a direct paper trail and time stamps. The benefit is it helps keep people accountable to following up with the team.
Zendesk helped me a lot to review my cases
What do you like best about the product?
Zendesk helped me to checked all of my work related concerns and to solve it easier.
What do you dislike about the product?
I like everything about this platform it helped a lot.
What problems is the product solving and how is that benefiting you?
It benefits me to make my life easier by using Zendesk support
Detailed support
What do you like best about the product?
I appreciate the ease of contacting a live agent directly, but I also appreciate the chat bot's attempt to match my topic of concern. Also, I love the number of community and team knowledgebase articles available.
What do you dislike about the product?
I am not in love with the amount of time it can take for an agent to respond to my request, and I used to be able to respond to the ticket in my email, but for some reason, I guess that functionality has been discontinued.
What problems is the product solving and how is that benefiting you?
Support was able to help me resolve a minor concern with auto-assigning unassigned pending tickets. I've contacted many times before, and am usually very satisfied with the response.
Taylor G. is the Greatest Asset to the ZD Support Staff
What do you like best about the product?
I like Taylor G the best. He is the third support staff member that I spoke with and the first to offer me a full resolution. I don't have admin rights to our account so Taylor not only sent me the links to the articles discussing how to fix our problems he also sent screenshots so I could pass those on to our admin. He was timely, he was considerate--everything that I want and someone who is supporting me.
What do you dislike about the product?
Getting support through a widget it's undesirable. I don't know if I'm going to get someone who only has minutes left in their shift so I won't get answers and they don't tell you when they leave.
What problems is the product solving and how is that benefiting you?
Messaging issues
Experience with zendesk
What do you like best about the product?
I like the best when you can easily find the solved and closed ticket to get your monthly performace and also I like using the macros on the zendesk since they are very easy to use
What do you dislike about the product?
i quite dislike the zendesk when I'm using the play button since it cannot respond accurately when there's so many users who are active and cannot assign ticket to you properly
What problems is the product solving and how is that benefiting you?
The request of every client were able to solve using this zendesk and it is very user friendly that we can get our quotas for the job and we can also meet the expectations of clients
Really Great
What do you like best about the product?
It's easy do use and very helpfull, think its the best ferrament I've used
What do you dislike about the product?
There's a few problems, actually, more like bug
What problems is the product solving and how is that benefiting you?
There's always updates
Awesome Experience from Zendesk
What do you like best about the product?
The FAQs and suppprt articles are very rich and the agents are very efficient
What do you dislike about the product?
Nothing so far. This review link is very lagging and slow
What problems is the product solving and how is that benefiting you?
I am not well knowledgeable to answer that
Zendesk is simply the best
What do you like best about the product?
My company had Zoho when I joined 3.5 years ago. I assessed all the competition and selected Zendesk. My department has expanded from 100 tickets a month and 2 reps, to 350 tickets a month and 5 reps and Zendesk has just made it easy. On top of that the customer support, knowledge base, and community support is top notch. I run customer support for a large company and have been consistently impressed with Zendesk.
What do you dislike about the product?
I can't really think of any. Any issues I've had have been resolved quickly. Your solution is the best out there.
What problems is the product solving and how is that benefiting you?
Managing 4 different brands, 5 different people in 4 different locations around the country, hundreds of tickets per month. It allows us to respond to our customers and achieve a 98% customer satisfaction rating.
Easy to use
What do you like best about the product?
It helps to automate manual tasks, routing and quick service to customers. There is a slight learning curve, and with Zendesk providing on-demand training to agents, it saves time to the business.
What do you dislike about the product?
Getting help from their support team can be a wait, especially when you need answers immediately. Help articles can be a bit taxing to navigate as there are articles by the Zendesk team and articles by the community with conflicting information.
What problems is the product solving and how is that benefiting you?
Streamlining the customer support team with processes that help them serve more customers and providing self-service to our customers, deflecting tickets requiring simple answers.
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