Zendesk Suite
ZendeskExternal reviews
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Zendesk Performance
What do you like best about the product?
zendesk is focusing more on automation and smart workflows as the reporting and analytics dashboard looks more detailed than before . Also the AI suggestions for replies and better ticket categorisation is a big plus .
What do you dislike about the product?
Interface can sometimes feel a bit heavy when we are handling big number of tickets .
What problems is the product solving and how is that benefiting you?
It has omnichannel support which unifies email, chat, voice, social media.It also provides real-time dashboards, custom reports, and analytics tools to monitor SLAs, team efficiency, and CSAT.
It helped me for faster response time,better staffing and for data driven decision also.
It helped me for faster response time,better staffing and for data driven decision also.
Zendesk Chronicles: Tales from the Support Desk
What do you like best about the product?
One thing I like about Zendesk is that it keeps all customer conversations in one place. Whether the customer contacts us by email, chat, or another channel.
What do you dislike about the product?
Zendesk has powerful reporting tools, but they can sometimes be complicated to use and difficult to navigate when trying to pull reports or data. Making the reporting dashboards more user-friendly would help agents and managers get insights faster.
What problems is the product solving and how is that benefiting you?
It solves the problems of having to answer duplicate messages and queries with the ticketing merging option. intergrating ai platforms to generate auto repsonse which hardly needs human interventions when it comes to resolving queries. The ability to intergrate multiple platforms to help make things easier. eing able to generate and pull accurate reports.
Zendesk for Customer Service: Powerful, Scalable, and Built for Multi-Channel Support
What do you like best about the product?
Zendesk is the best choice for organized, scalable, multi-channel customer service with good reporting and automation.
It is ideal for teams that get a lot of support requests from different channels and need a system that can grow with the business. If you want AI-assisted support and structured ticket workflows instead of just an inbox, this is also a good choice.
Centralized ticketing, omnichannel support, automation, and reporting are the best things about Zendesk's customer service. It puts conversations from email, chat, phone, and social media all in one place, which helps teams stay organized and respond faster.
It is ideal for teams that get a lot of support requests from different channels and need a system that can grow with the business. If you want AI-assisted support and structured ticket workflows instead of just an inbox, this is also a good choice.
Centralized ticketing, omnichannel support, automation, and reporting are the best things about Zendesk's customer service. It puts conversations from email, chat, phone, and social media all in one place, which helps teams stay organized and respond faster.
What do you dislike about the product?
The way the data is shown or how long it takes to refresh might be able to be better.
Also, it takes a long time to sync new chats into the platform, which could be hard for the QA testers at times.
Also, it takes a long time to sync new chats into the platform, which could be hard for the QA testers at times.
What problems is the product solving and how is that benefiting you?
My customer support team qualification analysis.
This platform provides access to the entire support team, allowing them to review the feedback left by the QA team and add feedback for them to revisit. They can also tag individual team members separately, so each person can review the notes relevant to them.
This platform provides access to the entire support team, allowing them to review the feedback left by the QA team and add feedback for them to revisit. They can also tag individual team members separately, so each person can review the notes relevant to them.
Zendesk is fairly easy to navigate and great for keeping track of tasks.
What do you like best about the product?
I like how you can almost gamify your tasks in order to complete them.
What do you dislike about the product?
The interface looks a bit archaic at times.
What problems is the product solving and how is that benefiting you?
It’s helping streamline processes that would otherwise be tedious
Easy-to-Use Platform for Managing Customer Support
What do you like best about the product?
Zendesk for Customer Service is straightforward to set up and easy to use. The platform is intuitive and user-friendly, which helps teams manage customer support more efficiently
What do you dislike about the product?
Currently, I do not have any major issues with Zendesk for Customer Service. The platform works well.
What problems is the product solving and how is that benefiting you?
It is much easier to train stuff to use Zendesk as it is very easy to use as I have mentioned this before
Easy to use CRM
What do you like best about the product?
To me, Zendesk is the simplest yet most useful CRM in the market. It’s the perfect balance between simplicity and usefulness
What do you dislike about the product?
I don’t have see any downs of the tool. It would be great to allow a “force transition” from chats to emails to not allow the users to go back to chats.
What problems is the product solving and how is that benefiting you?
Smooth communication with clients
Great product. Works well
What do you like best about the product?
Great solutions that meet full requirements
What do you dislike about the product?
Has some issues but advantages outway disadvantages
What problems is the product solving and how is that benefiting you?
Answers questions via webchat
Easy-to-Use Platform for Customer Support Requests
What do you like best about the product?
I like how straightforward it is to submit a support request and track the conversation. The emails are well structured, with clear ticket numbers and conversation history. It's easy to reply and stay updated, and the overall experience feels professional and reliable.
What do you dislike about the product?
Sometimes the responses feel a bit automated or generic at first, especially if there's a bot or template involved. Also, it’s not always clear how long it will take to get a reply, unless the company using Zendesk communicates that clearly.
What problems is the product solving and how is that benefiting you?
Zendesk makes it easy to contact customer support without needing to call or wait on hold. I can quickly send a message, attach files if needed, and get a reply by email. It keeps everything in one thread, which is helpful if the issue takes a few days to resolve. It saves time and makes support feel more organized.
All-in-One Solution for Seamless Customer Support
What do you like best about the product?
Zendesk Support Suite makes it easy to manage customer interactions across multiple channels in one place. The ticketing system is intuitive, automation features save time, and the reporting tools provide valuable insights to improve team performance.
What do you dislike about the product?
While Zendesk Support Suite is powerful, it can feel overwhelming to set up initially, especially for smaller teams. Some customization options require technical knowledge, and certain advanced features are locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize and manage all customer support inquiries in one place, reducing response times and improving team collaboration. It solves the challenge of tracking conversations across different channels, ensuring nothing slips through the cracks. This leads to better customer satisfaction and a more efficient support workflow.
Zendesk Helped Us Support Customers Faster and Better
What do you like best about the product?
Zendesk has been a solid support tool for our team. It’s easy to use, especially for handling a high volume of customer inquiries across email, chat, and social media. The automation features—like triggers and macros—really help us respond faster and keep things organized.
Overall, it’s a dependable platform that helps us deliver better customer support, but there’s a bit of a learning curve if you want to tailor it deeply to your workflows.
Overall, it’s a dependable platform that helps us deliver better customer support, but there’s a bit of a learning curve if you want to tailor it deeply to your workflows.
What do you dislike about the product?
Zendesk works really well overall, but a few things could be easier. Some features take a bit of time to learn, and customizing things isn’t always super straightforward. It can also get a bit pricey as you add more features. But for the most part, it does what it’s meant to do—and does it well.
What problems is the product solving and how is that benefiting you?
It helps our team stay organized with things like automated ticket routing, canned responses, and internal notes. This saves time and keeps everyone on the same page, which really improves both team efficiency and the customer experience.
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