Zendesk Suite
ZendeskExternal reviews
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Zendesk Support Suite helps you manage all customer messages in one place. Easy and a Great tool.
What do you like best about the product?
Zendesk Support Suite brings all customer conversations into one place, which helps teams respond faster. It’s easy to use, supports multiple channels like email, chat, and social media, and makes tracking tickets and reporting very efficient.
What do you dislike about the product?
Sometimes it can be hard to customize certain features without technical help. Also, some advanced options are only available in higher-priced plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage all customer communication in one place, so nothing gets missed. It solves the problem of scattered support by keeping emails, chats, and social messages organized. This saves time, improves team coordination, and helps us give faster, better service to our customers.
Evaluation
What do you like best about the product?
It's a customer service platform that integrates communications channels for departments in company
What do you dislike about the product?
It does not cover billing or financial reporting
What problems is the product solving and how is that benefiting you?
Engages in communication channels
Streamlined Support with Powerful Tools
What do you like best about the product?
Zendesk Support Suite offers a unified workspace that makes managing customer interactions across multiple channels (email, chat, social, phone) incredibly efficient. I especially appreciate the automation tools, like triggers and macros, which save time on repetitive tasks. The interface is clean and customizable, making it easy for agents to stay organized. Reporting and analytics are also strong, helping us track performance and improve our support operations
What do you dislike about the product?
While Zendesk Support Suite is powerful, it can be overly complex and difficult to configure without prior experience. The admin interface isn't always intuitive, especially when setting up workflows, triggers, or custom fields. Additionally, some features that feel essential (like advanced reporting or multiple brand management) are locked behind higher pricing tiers. Customer support from Zendesk can also be slow or unhelpful at times, which is frustrating when you're trying to resolve time-sensitive issues.
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What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize and manage all customer support requests in one platform, which eliminates the confusion and delays caused by juggling multiple communication channels. By streamlining our workflows with automations, triggers, and macros, we’ve reduced first-response and resolution times significantly. The ability to assign and track tickets also improves team collaboration and accountability. As a result, we’ve seen increased customer satisfaction, better visibility into our support performance, and more efficient use of our team's time.
I think its a great ticket support tool
What do you like best about the product?
Tha basic and understanding UI tabs and easy to learn for the new comers
What do you dislike about the product?
The same repeated issue and lagging of the UI
What problems is the product solving and how is that benefiting you?
It is used as the internal ticketing which is used in tracking everything inside
It has made ticket resolution process, way easier.
What do you like best about the product?
Ease of use.
Collaboration with team.
Easy to mark tickets.
Collaboration with team.
Easy to mark tickets.
What do you dislike about the product?
UI-UX can be improved.
Chat support can also be improved.
Chat support can also be improved.
What problems is the product solving and how is that benefiting you?
It helps manage support tickets and promptly find solutions, FAQ's. Basically, experience ease of work.
User-friendly and very effective for managing customer support.
What do you like best about the product?
One thing I continue to appreciate is how well Zendesk keeps support tickets organized, even when the volume increases. The automation tools like triggers and macros still save our team a lot of time. I also like how easily it integrates with other tools such as Slack and Jira, which helps keep our workflows connected. Overall, it remains a dependable platform for managing day-to-day customer support operations.
What do you dislike about the product?
Some parts of the configuration can still be confusing, especially for new users setting things up for the first time. Also, a few advanced features are locked behind higher-tier plans, which can make it harder for smaller teams to access them. Reporting is useful, but sometimes it takes a while for dashboards to update.
What problems is the product solving and how is that benefiting you?
Zendesk makes it easy for our team to track and respond to customer requests in one place. It’s helped us respond faster, stay more organized, and improve the support experience for our customers.
Zendesk Support Suite has been a game-changer for our customer service team. Highly recommended!
What do you like best about the product?
Zendesk improved how tickets are routed and handled
What do you dislike about the product?
If you can make the interface a bit smoother
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, phone, and social media into one unified platform. Before Zendesk, our support team struggled with disorganized communication.
One of the best support software
What do you like best about the product?
Connectivity and ease of use , WHERE CONNECTING WITH END CUSTOMER WAS MADE EASY
What do you dislike about the product?
NOTHING MUCH, LEARNING CURVE MAYBE,,,,,,,
What problems is the product solving and how is that benefiting you?
NOTHING MUCH, LEARNING CURVE MAYBE.....
Powerful and Easy-to-Use Customer Support Platform
What do you like best about the product?
One of the things I like about Zendesk for Customer Service is its continuous improvement in automation and AI features. The platform is becoming smarter in routing tickets, suggesting responses, and helping support teams resolve customer queries faster. I also appreciate the improved integrations with different communication channels, which makes it easier to manage customer interactions in one place and deliver a more seamless support experience.
What do you dislike about the product?
One area where Zendesk for Customer Service could improve is simplifying the setup and configuration process. For new users, the platform can feel complex and may require time to fully understand all features. Additionally, some advanced functionalities are spread across different tools, which can make the system feel fragmented. Making customization easier without needing developer support and reducing dependency on paid add-ons would make the platform even more user-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite centralizes customer communication across email, chat, social media, and voice, helping us manage requests efficiently. It reduces response times, improves customer satisfaction, and enhances team collaboration through automation and unified workflows.
Best customer support tool I've used
What do you like best about the product?
Zendesk is a very user-friendly platform with a clean, intuitive interface that’s easy on the eyes and not at all overwhelming to navigate. The visuals are modern and well-designed, making the experience pleasant even during busy workdays.
One of the things I appreciate most is how easy it is to personalize Zendesk to fit the specific needs of each user or team. Customizing workflows, views, and settings is straightforward and flexible, which really helps adapt the tool to different use cases.
I use this tool every day, as it’s essential for my customer support role, and I truly believe it’s the best customer experience tool I’ve ever worked with.
One of the things I appreciate most is how easy it is to personalize Zendesk to fit the specific needs of each user or team. Customizing workflows, views, and settings is straightforward and flexible, which really helps adapt the tool to different use cases.
I use this tool every day, as it’s essential for my customer support role, and I truly believe it’s the best customer experience tool I’ve ever worked with.
What do you dislike about the product?
I’m not a fan of the new dark mode. The apps on the right sidebar don’t switch to black — they remain white, which creates an unpleasant contrast and doesn’t look great.
Another downside for me is how internal notes work. It feels unnecessarily complicated to leave both an internal note and a public response. Ideally, it should be possible to draft an internal note alongside a public reply, and then have both published when closing the ticket. This would make communication and documentation much smoother.
Another downside for me is how internal notes work. It feels unnecessarily complicated to leave both an internal note and a public response. Ideally, it should be possible to draft an internal note alongside a public reply, and then have both published when closing the ticket. This would make communication and documentation much smoother.
What problems is the product solving and how is that benefiting you?
Zendesk makes the communication between the company and the users a lot easier and allows me to deliver the best customer support.
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