Zendesk Suite
ZendeskExternal reviews
6,659 reviews
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Great experience
What do you like best about the product?
The customer communication is better now that we have Zendesk.
What do you dislike about the product?
I dislike the WhatsApp visualization because it's confusing.
What problems is the product solving and how is that benefiting you?
The problem Zendesk Support Suite is solving is the communication with costumers.
Easy and complete usage system
What do you like best about the product?
The platform is very comprehensive and provides many solutions for our company.
What do you dislike about the product?
Communication with support is a bit difficult at times.
What problems is the product solving and how is that benefiting you?
The communication between the client and the company via chats
fast help
What do you like best about the product?
It is fast and easy to use compared to competitor
What do you dislike about the product?
If i have slow internet it takes long time
What problems is the product solving and how is that benefiting you?
to connect customers to our sellers fast
Very good ticketing platform
What do you like best about the product?
Great support, easy to create dashboards and queries.
What do you dislike about the product?
The messaging bot is quite limited (flow builder).
What problems is the product solving and how is that benefiting you?
Dashboard queries, external extensions.
Its an amazing platform for Customer Support.
What do you like best about the product?
What I like the most is how accurate the reports are. Every number can be extracted from Zendesk. Every emails sent to our customers can be tracked which is the best.
What do you dislike about the product?
I dislike when the Outbound recording does not include in the ticket. It happened multiple times when we do an outbound call to our customers, the outbound call recordingdoes not include in the ticket.
What problems is the product solving and how is that benefiting you?
Its definitely solves the needs of our customers as it is the bridge between customer support and our healthcare professionals. Zendesk helps us communicate with both our client and healthcare professionals. It also helps us track the productivity, metrics, etc. of our employees.
Very helpful team and always fast responses
What do you like best about the product?
There software is complex to meet your business objectives and if you need help then the Zendesk team are ready to provide support
What do you dislike about the product?
The differences between Zendesk Chat, Talk Admin Centre etc
What problems is the product solving and how is that benefiting you?
Contacting customers and tracking tickets that require support
Intuitive and assertive platform
What do you like best about the product?
Easy to use. Intuitive, assertive. It has everything we need.
What do you dislike about the product?
Sometimes support ends up being a bit slow in handling issues
What problems is the product solving and how is that benefiting you?
Agility for the business.
Very practical and facilitates daily life for improving communication and enhancing time management.
What do you like best about the product?
The ease of access and return on a daily basis for better service to the general departments
What do you dislike about the product?
The layout does not please me because it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between departments, and the formalization of daily situations for future improvements
impressive
What do you like best about the product?
I like the way zendesk helps me solve my problems, it's very easy and most of the time very fast. It is dynamic and offers several tools to make my day to day easier.
What do you dislike about the product?
I can say that there isn't something that I don't necessarily like, because, until now, Zendesk has helped me with mastery in my daily tasks. The only point of improvement that I would point out would be the way to find all the available tools, sometimes you have to look a little.
What problems is the product solving and how is that benefiting you?
Overall, the company was having many, many problems communicating assertively with our customers. In addition to the fact that, many times this communication did not exist and our customers were extremely dissatisfied.
smart and effective
What do you like best about the product?
The practicality of communication with our customers, and also because it is very intuitive, bringing a greater understanding to our employees and also to our customers
What do you dislike about the product?
In the same way that it is intuitive and simple to deal with, sometimes due to its simplicity it ends up not having much structure, but nothing difficult to improve.
What problems is the product solving and how is that benefiting you?
We had a problem with customer communication, now we don't have it anymore, as Zendesk helped us to restructure the way we communicate with our customers, for better service
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