Zendesk Suite
ZendeskExternal reviews
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Easy way to a excellent customer service
What do you like best about the product?
Easy way to a excellent customer service in one platform.
What do you dislike about the product?
Mobile usability is too limited and doesn'
work as desktop.
work as desktop.
What problems is the product solving and how is that benefiting you?
Partnership with other tools for a better interface and usability in one tool.
Zendesk Support has been very helpful and kind.
What do you like best about the product?
Quick, efficient and very motivated support.
What do you dislike about the product?
Not all the features I need support with are available in my paid plan.
What problems is the product solving and how is that benefiting you?
Topics related with coding and triggers. However most of them the support is not able to help as they are features from higher plans.
More than sufficient for our internal helpdesk!
What do you like best about the product?
It's remarkable how easy it is to integrate third-party applications (via apps or API) to make up for any shortcomings Zendesk has (such as Microsoft Forms, Zoom, and MS Teams).
What do you dislike about the product?
Behavioral data (e.g., agent login-logout data) and audit logs are not as complete as I would have liked. It would be great if all actions in Zendesk can be tracked by administrators, like how Events are in Zendesk tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support has made handling requests easier. It has been useful for our Corporate IT and HR departments, especially in how we can separate our agents into groups to handle and organize specific issues or requests. Much much easier than handling these in our mailboxes!
Amazing
What do you like best about the product?
For me, what I like and use most about Zendesk is the ability to keep everything organized. Zendesk has helped me a lot in assertive communication with the company's customers, mainly due to the way it organizes my inbox and all emails.
What do you dislike about the product?
The only thing I can really say that I don't like is the way in which all the available tools are laid out, sometimes you have to search for a while to find the most appropriate help, the good thing is that the tool exists, but you just need to find her.
What problems is the product solving and how is that benefiting you?
The main problem that Zendesk is helping to solve is organization and fluid and assertive communication with the company's customers. Several times we have had problems with not locating the communication with the client or even not doing this communication due to lack of organization. Now everything has gotten easier.
The best experience
What do you like best about the product?
Unifies communication, for this reason it is very efficient and makes communication cleaner and smarter
What do you dislike about the product?
Bureaucracy to add customers and eventual bugs in platform
What problems is the product solving and how is that benefiting you?
Agility in the solutions, this means that there are no lengthy interruptions in communication
Best tool for Helpdesk and Customer Support
What do you like best about the product?
We have been using Zendesk from more than 7 years i find this is very good tool. Email and Social channel integration makes everything at one place
What do you dislike about the product?
I don't see any negativity in this product.
What problems is the product solving and how is that benefiting you?
We have integrated facebook and twitter in this which made us easy for administration and reporting.
Best ever CRM tool
What do you like best about the product?
Data management is easy and conversion and interpretation is simple to analyse. Search bar and sub tags makes things easy to search for a ticket. UI is easy to use and sending professional emails and adding internal notes with different layers makes the workflow easy.
What do you dislike about the product?
When working on multilevel tickets because of lots of data, there is a lag as page gets heavy to process fe data.
What problems is the product solving and how is that benefiting you?
Evaluation of report and and analysis of data makes performance tracking simplified. Time saver when it comes to doing multiple data work.
All in one
What do you like best about the product?
The omni channel experience, new agent workspace that allows agents to serve users via multiple channels in the same ticket
What do you dislike about the product?
Chat is still lagging a bit behind- dashboard is separate from ZenDesk
What problems is the product solving and how is that benefiting you?
omni channel experience and serving our users where they are using their preferred channel
Amazing
What do you like best about the product?
All the features are well thought off and nicely implemented. The integration between the products makes some of the tasks very easy to manage. The User Interface and the User Experience are awesome!
What do you dislike about the product?
Bulk Administration. No way to trigger based on Users and Organizations. Advanced connectivity with other backend tools. Formulas to update the fields. SLA placeholders not available.
What problems is the product solving and how is that benefiting you?
All the different channels of customer communication in 1 single place
Incredible communication with costumers
What do you like best about the product?
The most helpful thing is the control with tickets.
What do you dislike about the product?
I dislike the droz communication with costumers.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving problems with our costumers.
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