Zendesk Suite
ZendeskExternal reviews
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Easy and simple to use
What do you like best about the product?
The navigation is utmost easy and information deliver is smooth
What do you dislike about the product?
There is nothing I dislike about and the ui is great
What problems is the product solving and how is that benefiting you?
It eases the clients to use our product efficiently and effectively and zendesk gives solutions
Best support software
What do you like best about the product?
Zendesk Support Suite is a customer support software that offers streamlined ticket management, customization, omnichannel support, data-driven insights, and scalability, helping businesses deliver exceptional customer experiences.
What do you dislike about the product?
Some potential drawbacks of Zendesk Support Suite include a steep learning curve, high cost, limited reporting capabilities, integration complexities, and user interface issues.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves customer support problems by streamlining inquiries, improving response times, and enhancing customer experience, ultimately benefiting businesses by increasing customer satisfaction, improving efficiency, and informing business decisions.
Easy ways to promote customer experience
What do you like best about the product?
Zendesk support helps in generating tickets from email giving it a one reference id and help in keep it organized.
What do you dislike about the product?
I didnt see anything in Zendesk support suite
What problems is the product solving and how is that benefiting you?
It is acting as a intermediator between customer and vendor, with an automated responses and reminder to solve a problem its working well
Zendesk Suport Suit Review
What do you like best about the product?
Zendesk Support Suite is an integrated customer service platform that brings together email, chat, voice, social messaging, and a help center into one unified workspace. It’s designed for companies of all sizes to manage and streamline customer interactions.
What do you dislike about the product?
Can be very expensive, and some of the features are with premium only.
What problems is the product solving and how is that benefiting you?
Manage Tickets, Automates workflows, assigns priorities, SLAs, and escalations.
Custom views, macros, triggers, and automations enhance agent productivity
Custom views, macros, triggers, and automations enhance agent productivity
Exceptional Support Platform – Zendesk Gets a Perfect Score
What do you like best about the product?
What I like best about Zendesk Support Suite is its intuitive interface and powerful automation features. It streamlines ticket management, enables seamless communication across multiple channels, and allows for easy customization to match our support workflows. The ability to set up triggers, macros, and detailed reporting helps our team stay efficient and proactive in resolving customer issues. It’s a true all-in-one solution for scalable support.
What do you dislike about the product?
While Zendesk Support Suite is a powerful tool, one area that could be improved is the learning curve for new users. Some of the more advanced features—like setting up automation rules or understanding the reporting dashboards—can be a bit complex at first. Additionally, certain customizations may require technical knowledge or support from their team. However, once you're familiar with the platform, it becomes incredibly efficient and reliable.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions across email, chat, and social channels into one unified platform. This eliminates the need to switch between tools and ensures that no customer query is missed. It's solving the problem of inconsistent communication and lack of visibility across support requests.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
Support System of handling millions of customers.
What do you like best about the product?
Introduced AI in the product its helping to solve the queries fastly
What do you dislike about the product?
UI and UX are modrenised and shortcuts are keys are introduced
What problems is the product solving and how is that benefiting you?
Handling Customers via Tickets, Easy to Solve immediates via Chat.
Zendesk Support Suite: A Unified, Scalable Customer Service Solution
What do you like best about the product?
Zendesk Support Suite stands out for its ease of use and clean interface, which makes it simple for agents to handle tickets across email, chat, and social media. The implementation is smooth, and onboarding new team members is quick due to its intuitive design. It also offers a rich set of features like macros, automation, and reporting tools that help improve efficiency. Integration with CRMs, communication tools, and other platforms is seamless, making it easy to fit into most tech stacks. I use it daily, and it keeps workflows streamlined and organized.
What do you dislike about the product?
While Zendesk is powerful, some of the best features are locked behind higher-tier plans, which may not be affordable for smaller teams. Also, setting up complex automations or custom workflows can be tricky without prior experience. Though support is generally responsive, there can be delays during peak hours. Lastly, some integrations may require third-party tools or technical adjustments, especially when working with custom APIs.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer interactions across multiple channels by bringing them into one platform, which helps me save time, respond faster, stay organized, and deliver a better customer experience.
A very useful and holistic tool for customer support
What do you like best about the product?
Zendesk has a very streamlined process of ticket allocation. It also gives the flexibility to add custom fields to easily mark the cases. The macros ensures higher efficiency.
What do you dislike about the product?
The UI seems a bit overloaded for new user. Automated routing feature can be improved.
What problems is the product solving and how is that benefiting you?
It served as end to end support platform, helping to manage client queries on daily basis. Also help with driving efficiency in query resolution and reporting.
Zendesk Specialist
What do you like best about the product?
Zendesk Support Suite offers a seamless omnichannel experience, allowing our team to manage customer interactions across email, chat, social media, and voice—all from a single workspace. I especially appreciate the powerful automation tools, like triggers and macros, which help us streamline workflows and reduce manual effort. The intuitive UI, deep reporting capabilities, and integration with third-party tools like Salesforce and Jira make it a complete and efficient solution for customer support.
What do you dislike about the product?
While Zendesk Support Suite is feature-rich, some customizations—especially for forms, views, and UI elements in the Help Center—require developer-level effort or workarounds that could be more user-friendly. The reporting module (Explore) is powerful but has a learning curve and lacks real-time data in some cases. Additionally, managing multiple brands or complex routing logic can become tricky without very careful setup and maintenance.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize and manage all customer interactions across multiple channels—email, chat, social media, and web forms—in one unified workspace. It enables us to deliver faster and more consistent support through automation, triggers, and macros. Features like skills-based routing and ticket views help us assign the right tickets to the right agents, improving efficiency and response times. Overall, it enhances both our team’s productivity and the customer experience.
Perfect solution for customer service
What do you like best about the product?
I feel like the smoothness of zendesk improved a lot also it is working fast tools are providing data without buffering and without taking time. its Ai feature got better.
By this OverAll experience improved a lot.
By this OverAll experience improved a lot.
What do you dislike about the product?
Zendesk provide all the service related to Customer Service in one platform it which is the key feature of this platform also it is very easy to use solving customer issue is easier by using this platform this make overall experience good for both customer and employes.
What problems is the product solving and how is that benefiting you?
It's mainly for customer support service and it is benifiiting bussiness owner to focus on bussines rather than focus on support system.
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