Zendesk Suite
ZendeskExternal reviews
6,653 reviews
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One of the best support tools out there!
What do you like best about the product?
I have used many ticketing tools over the years, but nothing beats the customisation, versatility and ease of zendesk.
What do you dislike about the product?
Price is too high for small organisations to adopt.
What problems is the product solving and how is that benefiting you?
Managing multiple tickets and chats . Routing them efficiently and generating great reports.
A Powerful and Intuitive Customer Support Platform Efficient, Scalable, and User-Friendly
What do you like best about the product?
Zendesk for Customer Service has rolled out several innovative updates in early 2026 that enhance agent productivity and customer interactions. I particularly like the AI-driven features that automate routine tasks while maintaining high-quality support.
What do you dislike about the product?
Zendesk for Customer Service has strong AI tools and analytics, but user feedback highlights areas needing refinement for better usability and support. Improvements could focus on responsiveness, interface simplicity, and flexibility.
What problems is the product solving and how is that benefiting you?
1. Fragmented Communication Channels
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
Easy to set up and use
What do you like best about the product?
Zendesk is easy to set up and use.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
What do you dislike about the product?
feel the pricing is not justified by the value.
What problems is the product solving and how is that benefiting you?
Zendesk unifies all communication channels in one dashboard, so no ticket gets lost.
Comprehensive Customer Support Solution
What do you like best about the product?
Zendesk continues to improve its platform with better automation, AI-driven support tools, and integrations. The ticket management system, shared inbox, and live chat capabilities help streamline customer communication across multiple channels. The platform also offers strong reporting and analytics, making it easier to track support performance and improve response times. Additionally, the integration ecosystem allows seamless connection with other business tools, improving overall workflow efficiency.
What do you dislike about the product?
While Zendesk is very powerful, initial setup and advanced customization can still be complex, especially for smaller teams without dedicated administrators. Some features are spread across multiple modules, which can create a learning curve for new users. Pricing for advanced features can also become expensive as organizations scale.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions and streamlines support workflows. This has significantly improved our response times and enhanced overall customer satisfaction.
Zendesk as 1 in all.
What do you like best about the product?
Zendesk has many good features that sepi think the arate it from rest. I like the most ita user interface and tab navigation.
It makes user handy while working on multiple tabs
It makes user handy while working on multiple tabs
What do you dislike about the product?
I think the feature if call listening facility should be available right away on same chat or email window to make it more convenient.
What problems is the product solving and how is that benefiting you?
Making our company chat bot easy to use for user. We have enabled Zendesk bot in a way it can handle customer queries on chat.
It's one of the best support softwares out there
What do you like best about the product?
I love how easy Zendesk makes it to chat with the users. Also, the emails and chats are quite sorted. It helps to keep track of your conversations. Multiple tags can be created to sort the data.
What do you dislike about the product?
It should have more options of the data we can see.
What problems is the product solving and how is that benefiting you?
It manages our entire system to reach out to customers and for the customers to reach out to us.
Amazing, I loved working with Zendesk, specifically ticket sorting is hassle free
What do you like best about the product?
Finding all my open tickets in one bucket
What do you dislike about the product?
I continue to use Zendesk, nothing as such to dislike
What problems is the product solving and how is that benefiting you?
Ticket resolution
Technical
What do you like best about the product?
One thing I really like about Zendesk for customer service is its AI-driven automation and smart ticket management. It helps support teams automatically categorize tickets, suggest responses to agents, and resolve common customer issues quickly. I also like how it brings multiple channels like email, chat, and voice into a single platform, making it easier for agents to manage customer interactions efficiently and improve overall customer satisfaction.
What do you dislike about the product?
Zendesk could improve by making its interface simpler and reducing the learning curve for new users. Additionally, offering more advanced features in lower pricing tiers would make the platform more accessible for smaller support teams
What problems is the product solving and how is that benefiting you?
It was giving computer service that solves major problems
Good and interactive customer support tool
What do you like best about the product?
Easy to handle customer support tickets and maintain the lifecycle of tickets with chat support.
What do you dislike about the product?
Pricing for small enterprises is bit costly
What problems is the product solving and how is that benefiting you?
Proper handling of customer support tickets
zendesk review july
What do you like best about the product?
I really like how easy it is to manage and create tickets for our internal systems
What do you dislike about the product?
Sometimes the tickets get stuck and arent notified that they arent being worked on
What problems is the product solving and how is that benefiting you?
organizing tickets
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