Zendesk Suite
ZendeskExternal reviews
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A very complete solution
What do you like best about the product?
I tested Zendesk solutions for a while (when i was searching for a help desk solution) and i can tell that Zendesk is the most complete solution in the market, by far.
What do you dislike about the product?
I dislike the lack of features related to revenues, but i think this is not the purpose of Zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk solves problems like organization, team comunication, priorities and other things related to a ticket system.
Recommendations to others considering the product:
its a very good software! if you buy it, you will like it, for sure.
Zendesk Chat, a friendly tool to support your customers
What do you like best about the product?
I like it because it is a simple tool that allows us to easily help our customers with a chat. Our support team is also much more efficient, as using a keyboard is faster than a phone conversation. The application is technically simple for the user who contacts support, as it is just a chat. However, the support dashboard is very powerful and allows the configuration of many options, such as automatic response bots, statistics, or real-time system checks.
Zendesk Chat is also great because:
+ It allows the organization of your support team's structure into departments, making management more flexible and distributing tasks across the team.
+ You can block certain chat users to avoid spam or abuse.
+ The application is very simple but perfectly fulfills its purpose.
+ You can also check the registration of user visits to your website via Zendesk Chat.
Zendesk Chat is also great because:
+ It allows the organization of your support team's structure into departments, making management more flexible and distributing tasks across the team.
+ You can block certain chat users to avoid spam or abuse.
+ The application is very simple but perfectly fulfills its purpose.
+ You can also check the registration of user visits to your website via Zendesk Chat.
What do you dislike about the product?
The application is not very large with significant drawbacks, but to mention a few, it could be that, for example, when a user contacts support, it is not specified which page they are currently on, whether it could be used to assign this user to the most frequently displayed department.
What problems is the product solving and how is that benefiting you?
Previously, we had used phone support, but we understood that customers do not want to call to clarify doubts that only require a short sentence or do not want to use the phone.
Recommendations to others considering the product:
I recommend Zendesk Chat if you want to support your users easily, but it works well and at a fair price.
Zendesk is an intuitive portal for providing customer service
What do you like best about the product?
As a user of Zendesk when reaching out to various vendors for support, I have found the customer service management portal to be very intuitive.
What do you dislike about the product?
Our organization is government, and requires the use of older IE. Zendesk is only compatible with the latest version of IE, and does not load certain visual elements using IE 9.
What problems is the product solving and how is that benefiting you?
Utilizing Zendesk as a user for logging Incidents and Work Orders with various vendors.
Recommendations to others considering the product:
Utilizing Zendesk from the user-side for customer service is a great tool, especially for cloud-based services and products.
A useful support tool and solid experience.
What do you like best about the product?
Our teams utilize the customization options within Zendesk and have crafted an intuitive experience for Users to create and manage their tickets.
What do you dislike about the product?
I dislike the number of email notifications I receive from Zendesk tickets. I understand this is likely configured by the teams at my organization that manage this software, but it is excessive nonetheless.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support at my organization for internal tickets between various teams.
ZenDesk Review
What do you like best about the product?
You can email whoever you need to using Zendesk and are able to leave emails in open, pending, or solved status! our customers can also leave reviews about how we did!
What do you dislike about the product?
sometimes it crashes and is really hard to refresh/restart
What problems is the product solving and how is that benefiting you?
emails back and forth with our customers!
Recommendations to others considering the product:
fix the bugs that make the website crash
Great software
What do you like best about the product?
Ridiculously easy to use. Also very visually appealing
What do you dislike about the product?
Sometimes it is commnfusing to navigate. Learning about how takes some getting used to.
What problems is the product solving and how is that benefiting you?
There was a lack of communication in my office. Zen desk chat makes it easier to keep the lines of communication open and touch base with my team.
Great CRM tool for all businesses
What do you like best about the product?
We have increased our customer satisfaction and loyalty by using Zendesk Support. We close tickets much faster and respond to customer issues whenever they arise. The tool allows for internal communication so my team members know which tickets have been resolved.The self-service portal is also very helpful.
What do you dislike about the product?
They don't have a video feature which would be helpful in certain situations when a customer needs to show their technical issue. Also, there's no clear definition of type of incident or request so it can be confusing.
What problems is the product solving and how is that benefiting you?
We are improving our customer satisfaction overall and have been improving our team collaboration. We have also lowered our costs from using this tool.
Recommendations to others considering the product:
Make sure your sales and support teams are fully trained and know how to use the tool before implementing it. They have many helpful how to articles for beginner users and offer 24/7 support.
Make IT life easier
What do you like best about the product?
Easy to communicate and keep track of all back and forth communications on an issue.
What do you dislike about the product?
We currently have no dislikes when using Zendesk support.
What problems is the product solving and how is that benefiting you?
Zendesk support helps our IT department make sure no issue slips through the cracks. It is easy for customers as well as support.
Yesss
What do you like best about the product?
It helped get my problems fixed fast ! The instant chat helped a lot
What do you dislike about the product?
That I had to go through tech support to fix. Just the point of putting in a ticket
What problems is the product solving and how is that benefiting you?
That my problem could get fixed quick
Recommendations to others considering the product:
It helps !
Take care of your users in real time and increase sales.
What do you like best about the product?
Zendesk chat is a valuable tool for the help desk. It allows you to provide information and support to your users in real time.
You can constantly monitor your visitors by seeing the active, inactive, and also those who have opened the live chat tool. You can also see their referrals.
By opening the panels of users visiting your sites, you get a lot of information about the pages they are on and all the ones they have viewed. You can also check their IP, the browser they use, their location, and other useful information about their devices.
Each visitor has their story. If you have already had contact with someone, you can easily check their conversation history by seeing the agent and the transcripts. The conversation can be sent by email.
You can constantly monitor your visitors by seeing the active, inactive, and also those who have opened the live chat tool. You can also see their referrals.
By opening the panels of users visiting your sites, you get a lot of information about the pages they are on and all the ones they have viewed. You can also check their IP, the browser they use, their location, and other useful information about their devices.
Each visitor has their story. If you have already had contact with someone, you can easily check their conversation history by seeing the agent and the transcripts. The conversation can be sent by email.
What do you dislike about the product?
Some useful features are only available for the professional plan (visitor tracking and conversion analysis). If you have another third party to monitor them, you will be completely satisfied with the other plans.
What problems is the product solving and how is that benefiting you?
-We have managed to solve a ticket saturation problem because our old system was not very good. Currently, with Zendesk, we have greatly improved the flow and support thanks not only to a more efficient system but also because it is easy to configure by dividing everything by departments.
-It makes people feel more secure with a product or service when they know they can contact a support operator for assistance.
-It makes people feel more secure with a product or service when they know they can contact a support operator for assistance.
Recommendations to others considering the product:
I would give this product a chance, especially if you are already using Zendesk, as depending on your license, it may not be necessary to make a major outlay. On the other hand, I recommend that you use the latest version and properly configure how it will work and how your support hierarchy will be distributed, as a set of departments with few operators solves more problems than a single department with many poorly distributed operators.
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