Zendesk Suite
ZendeskExternal reviews
6,659 reviews
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Simple to Use, Gets the Job Done Effectively!
What do you like best about the product?
Zendesk Support is intuitive and simple to navigate. Customer Support is also incredibly helpful.
What do you dislike about the product?
I have zero complaints about using this software. It has always worked exactly how my company has expected it to.
What problems is the product solving and how is that benefiting you?
Zendesk Support has given us the opportunity to consolidate all client interactions in one place. We can search keywords, respond to clients, and interpret the analytics provided to us.
Recommendations to others considering the product:
Do your research and pick a software that works best for your needs, but for what my company has needed it for, Zendesk Support has been a life-saver.
ZenDesk
What do you like best about the product?
How easy it is to stay organized and making smart lists!
What do you dislike about the product?
The phone calling feature doesn’t alway work.
What problems is the product solving and how is that benefiting you?
I think a lot of us are learning and continuing to learn as we go and use different aspects of ZenDesk.
Zendesk is an intuitive and streamlined services worth investing in.
What do you like best about the product?
The helpful design and Macro function is easy to use for beginners and experts alike.
What do you dislike about the product?
Zendesk’s search functions can sometimes pull too many queries at once.
What problems is the product solving and how is that benefiting you?
Customer facing software issues have very similar responses. This makes the macro function that much more useful on a moment-by-moment basis.
Easy and advanced version of ticketing tool
What do you like best about the product?
It is very easy,Flexible and adaptable as well so many other features.So many methods are provided for support like email/Call as well social media.When a client contact the customer service,they immediately supported by your team dedicated to customer service which is best service.
What do you dislike about the product?
For the time nothing is dislike in the system
What problems is the product solving and how is that benefiting you?
I can provide help and manage the tickets from the tool from lisitng.
Fast Customer Contact!
What do you like best about the product?
We really enjoy the ability to be real-time with customers and be able to follow-up directly with the member of our team who gave support to the customer.
What do you dislike about the product?
The pricing is a tad high for what we use it for.
What problems is the product solving and how is that benefiting you?
we were looking for an instant solution to customer contact. Email doesn’t cut it anymore. With a chat solution we are able to instantaneously address our listeners/customers.
Recommendations to others considering the product:
Consider the cost per agent.
One of the best support tools in place
What do you like best about the product?
The possibilities are great - we've been using it to scale and you can almost achieve anything.
What do you dislike about the product?
The price is actually the biggest downside, as we now pay more than 100€ per agent just for the support to use all the features we need.
What problems is the product solving and how is that benefiting you?
Scaling support from 2 agents to 30 agents was easily possible with Zendesk Support.
Good software but also the bane of my existence
What do you like best about the product?
I like that you can make triggers to filter tickets. It can also integrate with Twitter which is very useful for our needs. Pretty intuitive
What do you dislike about the product?
Triggers and automations interfere with each other for no reason and close out tickets, which you can't get back. I know opening a closed ticket would defeat the purpose but it's very annoying to have to create follow-ups when this happens
What problems is the product solving and how is that benefiting you?
Organises tickets well and facilitates answering them
Great system for customer support
What do you like best about the product?
Great system for customer support. We use this to manage all customer queries.
What do you dislike about the product?
Billing is a pain as has to be on credit card rather than invoicing terms
What problems is the product solving and how is that benefiting you?
Managing multi channel customer support
Recommendations to others considering the product:
Be aware of the billing issue. Config can be difficult
Zendesk Support completely changes the definition of support in your company
What do you like best about the product?
The customer service for the installation / configuration / implementation was very responsive and responsive to any questions we may have had. As for the Zendesk portal, it's excellent, the user interface is modern and is customizable, easily explorable. It has several sections to organize the tickets, which you can modify according to your needs, ideal for medium-sized companies, where you want to track all incidents. In addition, it is very easy to migrate the database of incidents that you have in other services, SolarWinds, in our case.
What do you dislike about the product?
Although the user interface is correctly adapted to a mobile device, Zendesk should develop a mobile application for Android and iOS, to offer a better user experience. Also that the information of the solved tickets should not be hidden, so that the other agents can take action in case the incident happens again, without having to reopen the ticket to read.
What problems is the product solving and how is that benefiting you?
All the incidents that occurred in the technology area are managed through Zendesk Support, simplifying all the problems and requests through the portal where the managers of the support area are located. We benefit that instead of receiving annoying emails, which sometimes employees do not read, through notifications of this service, you can act faster.
Recommendations to others considering the product:
It is a great tool with good features that offers a great user experience. It is easy to implement and use. I like your notification system that keeps all of our employees attentive on the incidents that occur on a day-to-day basis. I highly recommend it.
Zendesk Support
What do you like best about the product?
The software is relatively easy to use for both technical and non-technical individuals.
What do you dislike about the product?
The software is not flexible, can use some modifications.
What problems is the product solving and how is that benefiting you?
We use the software to create trouble tickets when there are computer or software issues. It has help to maintain issues under control.
Recommendations to others considering the product:
None at this time.
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